Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Split Orders Status Change

    Hey, We would like a way for ShipStation to auto change the status of a split order. Right now it will change the status of the orders that are shipped but if the order is split it stays as processing. It dose send a note to WooCommerces with the products that were shipped and the tracking number but it keeps the order status as processing. If it could change the order status to Split Order that would be great. That way when we are going threw the orders on WooCommerces we don't have to open them to find out why…

    19 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. API additions

    The ability to create/edit batches via API and also the ability to split orders via API would be pretty useful. Not having these features currently causes significant delays in our business operations, and we'd love for ShipStation to be the solution to that.

    19 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. orders on hold

    Orders that are on hold status in ShipStation can still be packed/scanned and shipped, potentially allowing an order that should not be shipped to get shipped. Would be great to not allow an order that is on hold to get scanned (at scan to verify items stage) or at least receive a warning indicating that order is on hold.

    19 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Merged orders results in an inactive order that is not reachable via API

    When you merge 2 orders, one order ends up inactive. The surviving order has a advancedOptions.mergedIds array with order IDs that are not reachable. Asking for them gives you a 404. There should be a way to query an inactive order.

    18 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. updating inventory via barcode scan

    Since we now use the Shipstation inventory feature, it would be great to be able to barcode scan inventory into the Shipstation system. It just makes sense if we are using barcode scanning to locate orders, etc that we would be able to scan a products barcode, enter the received amount and it would update the Shipstation system.

    We are a small but growing company and prefer to keep as much as we can in one native system which also keeps overall costs a lower for us. We are happy to pay a bit more to Shipstation for these solutions.

    18 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. ChannelAdvisor Ship by & Delivery By Date

    We use ChannelAdvisor. I would like to have the Amazon Ship By and Delivery By date shown in the order. This will help us to be able to chose the right shipping carrier and method to get the order to the customer in time. Right now, those two fields have no way to be mapped in ShipStation but ChannelAdvisor does provide those fields.

    18 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add quick search functionality to UPC, Item Description, and fulfillment SKU

    add fields that are searchable, like upc, Description, Fulfillment SKU
    UPC is very important

    18 votes
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    under review  ·  14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. delivery date api

    Please make delivery date accessible via API.

    17 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks for submitting your feedback on this.

    Currently, you are only able to get a ShipBy Date via the API, not the Delivery Date. Since you’re asking for DeliveryDate being accessible via the API, we’ll leave this request open.

    However, can you give us more detail about why this is important for you? Please be sure to comment back here so other users can collaborate as well.

  9. tracking number from Amazon

    I am requesting ShipStation to be able to receive tracking numbers from Amazon when an order is updated to shipped by Amazon.

    17 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Brandboom integration

    Can someone give me an idea of what I need to do to connect Brandboom to Shipstation?

    17 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Brandboom and expressing your interest in an integration to help expedite this process.

  11. australia post - MYPOST BUSINESS

    Add mypost business csv import, like readytoship. My post business has more users than eparcel now!

    16 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Hello we are looking to add another "folder" to our ship station for back order items

    Hello, We are looking for a way to create another "folder" for our items that are on backorder. As of now they are sitting in our holds "folder" and it is getting to be very confusing in that "folder". We need a way to organize the holds area. Thank you.

    16 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. A rule to charge UPS shipping to recipient

    I want a rule that would allow us to charge UPS shipping to recipient. Currently, we are able to set up a rule that charges a 3rd party for shipping, which on face, should be the same thing. However, it actually costs the recipient more to do it this way, so we are forced to manually change all orders that come through like this. Seems like it would be an easy fix, since the functionality is almost there in the rules and is already there manually.

    15 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  14. Set package without setting service

    Would be nice to be able to set the package for an order without having to also set the service. Service has already been selected by our website customer and imported into ShipStation so there is no need to change it. You can already set dimensions in a rule so why not package?

    14 votes
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    10 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @mkujawski, thanks for taking the time to bring this up! When your orders come in with a specific service, you’re able to match this with a service and package type—we call it Shipping Service Mappings. Have you had the chance to check this out?

    For example, when your customer selects “Expedited” service in your shopping cart, you’ll be able to automatically set this to “USPS Priority Mail Express, Medium Flat Rate Box”.

    More info: https://help.shipstation.com/hc/en-us/articles/206640487

  15. Import Third Party Account Information

    Add CSV import Mapping fields for Third Party Account Numbers. Many of our Dropship customers want to use their own FedEx account numbers. Currently, we have the manually enter their Account Numbers for each order post-import. This is time consuming and can cause mistakes during busy holiday seasons

    14 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Cara, thanks for bringing this up! While we wait for other users to chime in, I think there may be somethings we can do today to help you apply the FedEx account numbers faster.

    Have you looked into an automation rule to charge to a third party? This will allow you to automatically apply account numbers to orders if you already know how to filter down your orders.

    Alternatively, from the orders grid, you may want to look into using bulk actions to “charge shipping to 3rd party…”

  16. LImiting Inventory Permissions by Store

    We have more than one customer's inventory in the system. I would like to give one of my customers a log in so that they can enter manual orders and see their inventory. There is not currently a way for them to only see THEIR inventory, all of the inventory for both customers always shows up. I would like to be able to limit them to only see the inventory in the store that they have access to. Can we make that happen please?

    13 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Post Delivery Confirmation Details back to Store

    Sending Delivery Confirmation data back into our stores order details would provide great benefits. We do not consider an order to be complete until the order as been delivered and neither does most banking/credit institutions like PayPal.

    Sending Delivery Confirmation details back into our order details on our store will allow us change the status to Complete. It will also allow us to provide automated follow up emails with customers to ensure that their order meets their needs. We can't send an email asking how their order turned out without first getting confirmation that the order was delivered.

    12 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your idea!

    While we wait for other users to add their votes and comments, can you tell me more about how this would benefit you and what other marketplaces this would assist with?

    There is currently a way to check into your shipments tab and see the check mark next to tracking, confirming that the package has been delivered.

    You can also filter in the “Advanced Search” selection under the search bar in the top right to display only delivered orders.

    Please let us know how else we can look into implementing this feature.
    Any other information you have to add as to what you’re currently doing to get around this and any other constructive comments.

    Thanks!

  18. Ability to use multiple Shipstation Accounts at once.

    The ability to have multiple shipstation accounts open at once or even switch through accounts through the UI. We have a few different completely different ecommerce businesses running with different shipping softwares. Shipstation is by far our favorite and we'd love to consolidate everything there.

    12 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Safedrop

    Allow us to set the default confirmation for Australia post to not be safe drop through an automation rule?

    12 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the update! Now I understand and you’re right. The best route today is to use the sidebar to update your orders through the sidebar. For now, we’ll wait to hear from other users on their feedback on this before moving forward.

  20. Automatically sync orders from ShipStation to Quickbooks

    We use ShipStation to receive orders from many sales channels and platforms.

    While the Quickbooks integration is great, it would be even better if the sync could happen automatically every day or at some other specified interval.

    10 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

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