Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Summarized notification on orders instead of a notification per order.

    I think most people want to know they have orders and if possible how many orders they will have to prepare for shipment. The notification should be a summary of the number of orders and have the option to be scheduled by the company as seen fit.

    Since the database has the fields already, the company could be given the control of building the information they need from the summarized order notification as they see it fit, when to receive the notification (for example, receive notifications at 7:00 am and 5:00 pm or just one at 2:00 pm that could…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add a way to remove "Do Not Import" tag from order

    It'd be great to have a way of removing the "do not import" tag from an order.
    Once an order is marked "do not import", by an automation rule, it is impossible to import that order - even if the rule has changed. The only way to get the order into ShipStation is to manually create it.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Integrate with Fedex HK

    Shipstation connects with Fedex Canada and USA, but not Fedex HK. This would be very useful for us

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fire webhook when order is cancelled

    Currently there is no way to be alerted if an order is marked as Cancelled in ShipStation. This makes it difficult to keep data in sync with an external system. A webhook should be fired when an order is Cancelled.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. OVERSTOCK

    Can you open the access to Overstock quick now?
    we need it
    Thank you!

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Webhook for Package Delivery

    It would be great to have a webhook for when a package gets delivered. I know that shipstation can automatically send out an email when that's the case, but it would be great to notify our servers so we can make adjustments accordingly, send out push notifications, modify our app's UI etc.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show Shopify Line Item Properties in Custom Fields

    We use Line Item Properties to collect gift card messages for gifts sold through our website.

    We need a way in which to bulk export these from ShipStation using the custom fields.

    At the moment customs fields does not give the option to link/show the Line Item Properties from orders. Can this be added so data that Line Item Property data can be shown in custom fields?

    We also use Line Item Properties to collect dispatch dates for orders so would be ideal to be able to have custom fields pull line item properties data so we can also more…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. sort by recipient

    Please make V3 able to sort by recipient in the shipments screen

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow addition of non-domestic shipping account for cross-border/line-haul shipments

    Please allow the addition of non-domestic shipping accounts wiithout requiring another Shipstation account. We truck shipments across the border from Canada to the US for hand-off to Fedex in the USA. These then ship on a 3rd party shipping account (domestic USA). Why not allow the addition of 3rd party international shipping accounts that can be associated with a US originating warehouse address?

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Multiple items in Shopify order NOT CORRECT

    When a customer changes their order in Shopify it still shows both items in the order even if one has been removed!!!!!!!!

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback! We are currently working on improving how ShipStation updates modified orders for our Shopify users.

    We have a feature that we are currently testing around this functionality. If you’d be interested in trying out this feature, we can enable it for you upon request. Please contact our support team and request we enable the Shopify Line Item Adjustments feature.

  11. Ability to manually change the Order #

    Our selling source is a custom build. There was a bug in importing from our selling source to shipstation, and the order #s and customers are 'offset' - ex: order 761 in shipstation has the item and recipient from order 762 in our selling source. this doesn't seem like a huge issue, but the end result is that tracking #s will be sent to the wrong client.

    I'd like the ability to manually change the order #s to correct for errors like this, and prevent future offsets.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Get an account's API Key + API Secret Key via an API endpoint

    Hey! We're currently working on an app that calculates order based profits and one of the fields we're also taking into consideration is the shipping costs the owner of a store pays to have their items delivered to the customers. For that we're using ShipStation to get the costs via one of their API endpoints.

    However, if the concept gets approved and moves towards the public, we would like to have access to anyone who uses the app's API Key + API Secret Key in order to make calls to ShipStation on their behalf and show their shipping costs in…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add a Service Requested option in manual order entry

    You all need to add a Service Requested option in manual order entry and not just via CSV. Critical to ensuring we get products shipped out correctly.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. New Customer Tag for easy batching

    Being able to identify a new customer while shipping would be very important for us as we try to include a special welcome pack to brand new customers with their first order.

    Currently no easy way for this to happen. A simple tag for "First Order" would be awesome.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. API Access to batches

    API access to batches will allow us API users to create custom batches of orders through backend automations.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Hide Customer Contact Information in Order Details for Specific Users

    We would love to be able to hide customer emails and phone numbers from certain 3PL partners we have as separate users in our account. Thank you.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. QR Codes for Processing Returns

    It would be a God send for our company if ShipStation would be able to support return labels through QR codes, much like Amazon does. Maybe even supporting an app for QR codes that can be integrated with ShipStation. Our customer satisfaction would go up 100% if this could be implemented. Thank you for your time!

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please allow us to do a filter on BATCH -- either show or hide if the order is already in a batch

    The whole idea is that when going through and organizing items into a batch, it's a big pain to see what is already in a batch or not.

    You might say to just sort by batch column, but then the SKUs get out of alignment. We want to be able to see what's NOT in a batch, sort or filter by SKU, then put them in the appropriate batch.

    4 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. I think it would be great to be able to manually marked orders in the "Delivery Exception" category as "Delivered."

    I've got a few orders left in my Delivery Exceptions, which I've discovered have actually made it to their destination. However, there is no way to mark them as "delivered" or "Fulfilled" or whatever. I would like to clear the Delivery Exceptions so I am not just checking the same two orders over and over again. Thanks!

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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