Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Allow for "And" or "Or" selection in Automation Rules setup

    when creating rules, sometimes we need multiple rules. The current method assumes "AND" between rules. For example, if we want to create a rule to put orders on hold where "Address Verified" = "Error" or "Warning" we have to create two separate rules as using both assumes an
    AND condition and the rule will not work because the order is not both Error and Warning status.

    11 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!

    So for this request, you would like to be able to have rule 1 be applied, then if rule one is applied, have rule 2 also apply to the order. But this would be contingent on rule 1 being applied first?

  2. 60 day Order Activity Deletion

    Why would you have all order activity & history delete upon 60 days automatically? This is information that should stay indefinitely with any order that is created. Your agent replied that "If we did not delete history after a certain amount of time, that would be an exceedingly large amount of data to store." which may be true, but its one reason why we are paying for your software & service. Besides cutting-cost on your end financially, there is absolutely no benefit to any users by doing this. Please allow Order Activity to be retained indefinitely on any order. If…

    23 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Caleb!

    An order’s record itself can never be deleted. It can be inactivated, but an order cannot be deleted. No order entry will be permanently wiped from the system. However, the system is working as intended that the order activity is removed after roughly 2 months.

    And to help us understand your workflow, how frequently are you going into orders that are older than 2 months old to check the activity? And is this under situations such as a wrong delivery address or when trying to see who on your team shipped a package, etc. that you go back to view these older orders’ activity?

  3. manual override setting needed for residential/commercial address type

    SS discovers the address type through verification. But if verification doesnt work (international or brand new domestic location for instance) then Fedex shipping will default to commercial. This causes problems because ISR is not a valid signature option for commercial delivery. Also residential delivery uses the Fedex Home service not Fedex Ground. These services have different rates, schedules, and delivery options. If you create a shipment on fedex.com there is a checkbox there to allow you to declare the address as residential. SS needs the same capability.

    38 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Lock packer to "Ship From" location

    We would like to lock packers via admin setting to a warehouse location so that packer will not have to constantly use a drop down menu on order detail page to choose his location.

    This feature should be beneficial to any SS user where there is more than 1 warehouse.

    I.e. David the packer is located in NY, so upon creation of his account by admin we will choose a default warehouse for David - Warehouse NY.

    Then anytime David will be logged into the system "Ship From" location will be preselected and locked for David.

    If David moves to…

    42 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Undo Combined Shipping

    Combined Shipping need a button for Undo combined shipping that will reverse the process back to the original order # and keeps the original shipping details and order.

    27 votes
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    10 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add quick search functionality to UPC, Item Description, and fulfillment SKU

    add fields that are searchable, like upc, Description, Fulfillment SKU
    UPC is very important

    15 votes
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    under review  ·  13 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Only Display Qualified Shipping Methods that Meet Promised Delivery Guarantee

    Especially when we ship orders for Premium 2 Day, or Seller Fulfilled Prime on Amazon (but also when our customers upgrade shipping on our storefront), it would be incredibly helpful for Shipstation to only display qualified shipping methods that will meet the delivery guarantee.

    If you use the Buy Shipping Services in Seller Central, it already filters out methods that don't meet the guarantee. For example, if we are shipping from Indiana to Illinois, ground shipping is eligible, which saves us from paying extra for 2 Day Express. After all, the customer is buying a delivery time frame and not…

    10 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Total Paid

    After going back and forth with support over several days, I find out that shipstation is mapping the "Total Order" amount to the "Total Paid" field, regardless of payment status. We import our Shipstation orders to Quickbooks and my 'awaiting_payment' status orders are importing as paid. I'm going to make the safe assumption that all marketplace api's export the actual 'amount paid'! This is the field that should be mapped to 'total paid' in order details!!!!

    13 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. custom formatting on order summary

    Option to apply custom formatting to order summary. For example, having a box around products that have quantities over 1 or changing the color/weight (bold) of certain text.

    22 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here! If you think of more feedback please leave it here, being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    In the meantime, Custom Packing Slips would allow this to be accomplished.

  10. Missing Address Line 3

    The address line 3 field has been removed. Why? Many times a marketplace sends over a long address from an international customer on the address line 1 and 2 fields. We many times have to edit this address and move part of it down to the address line 3 field or the company name field. Sometimes we have to use both lines.

    There is now now way to add the address line 3 in manually when it is needed. I am not sure if this change was not well thought out, but it is causing problems for some of our…

    19 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Chris, thank you for posting this here. Our support team is actively collecting feedback on this recent update so we will add your information here to our own notes.

    For those interested, if you would like to add more information to this idea, please chat in with us or send us an email at support@shipstation.com so our support team can properly record your feedback.

  11. Amazon Delivery By Date

    We are Seller Fulfilled Prime Amazon account. We need to see the Amazon Delivery by Date in order to select the cheapest UPS shipping method.

    38 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to schedule Saturday USPS Pickup

    I regularly ship on Saturdays as many Priority Mail shipments picked up on Saturday are delivered Monday, which makes for happy customers.

    I currently have to go to USPS.com for Saturday pickups, because ShipStation's Pickup options are only for Mon-Fri. It would be a great time-saver if I could schedule Saturday pickups via the new pickup scheduler which is so much easier to use than USPS.com.

    Thank you.

    9 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for bringing this up, @AM! We’ll keep this one in mind, but we’d like to see how many other users are interested in this one before moving forward.

    *edit: USPS Saturday pick up does not come with a fee, but we would still like to hear your thoughts on the following questions: How often do you use Saturday pickup? Is it a regular pick up you need to schedule or occasional and as-needed?

  13. forward/back navigation on Shipments tab

    When you bring up an order on the Orders tab it has arrows on the sides to quickly navigate to the previous/next order. Why is this not available on the Shipments tab???

    14 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow Editing of Line Items in Orders from Online Marketplaces

    Here's our use case:
    We sell multi-day Juice cleanses, which have a complicated delivery process. We deliver fresh pressed juices every two days of a cleanse, such that in order to process this for fulfillment, we split our orders---one for each 2-day delivery---and modify the Line Item Titles indicating which days of the cleanse are to be delivered.

    We started this process in a manual store and then were surprised the same ability to modify an order's line items is not available in orders from Online Marketplaces.

    25 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @James, thank you for posting this! Manual orders are ones that are the most flexible since they are created in ShipStation, and your store’s orders should remain largely untouched as they are the most accurate source of information.

    Have you looked into using order tags, internal notes, or custom fields to store this information? You can create filters for any of the mentioned fields—and they can be included on packing slips—so locating these orders and shipping them will be easy once you have everything set up.

  15. Automate customization of commercial invoice

    Right now, the CI shipment value is tied to the product in ShipStation. But when we offer a discount or sale, that value is incorrect. And AFAIK, the value has to be updated manually. I'm hoping to import the price / value from my marketplace connection (Shopify).

    For international orders, the customs value is the amount paid by the customer (not the full retail value), so we have customers that end up overpaying duty & tax because we haven't manually updated the CI.

    An automation would be very helpful!

    6 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @erainey, thank you for taking the time to post this! The declared value depends on what information ShipStation receives from Shopify and I’m not seeing any information to tell ShipStation how to discount products accordingly.

    If feasible, I would try using Shopify’s “Price” and “Compare at Price” if you’re discounting individual items to signal to your customers there is a discount.

    If this is a product-based discount you might find it helpful to set the declared value for your products in ShipStation. This is located under “Customs” when you are viewing Product Details for a sku.

    Lastly, if neither of the options above are applicable, I recommend making these orders more visible so you and your shippers know to adjust the declared values by applying order tags with automation rules. The rule would look like “If SKU is X, then apply order tag Y”, then you would use a…

  16. Allow auto-rule and export/reports to choose "by username"

    There are some specific rules and reports we would like to create based on a "by username" setting.

    Each of our showroom locations use usernames to designate which showroom or location is creating or shipping out an order.

    I had an issue where I want to set a "default store" when a specific username creates a manual order, we don't have the ability to do this.

    I also had an issue where I wanted to create reports or exports based on which username created or shipped out an order. Couldnt do it.

    Please look into this as it would help…

    6 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for bringing this to our attention! We haven’t seen any activity since our last update (you can read them by clicking “Show previous admin responses” in the forum) so we are closing it to give your votes back. This allows you to use your votes on other ideas and will help us prioritize the most active ideas.

    Please let us know if you’re still interested in this idea, and we’ll re-open it to see what other users think with the added information. All of your input is on our radar and we appreciate your insights!

  17. Automatic update more often.

    Please automatically update all orders at least once per hour. The frequency right now is anywhere from once per week to once per couple days. This isn't nearly enough.

    150 votes
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    37 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

  18. google maps

    It sure would be helpful to have a icon on the "Buyer / Recipient Info" dialog box to click on to see where the customer is located.

    Currently I copy and paste into google maps. Sure would be nice for a one click feature.

    22 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the updates! We’ll keep Google Maps in mind for future updates, but for now we’d like to see interest and support from other users and hope to fully understand the business challenges here.

    So if you’re interested in this, please be sure to vote and leave a comment!

  19. Set package without setting service

    Would be nice to be able to set the package for an order without having to also set the service. Service has already been selected by our website customer and imported into ShipStation so there is no need to change it. You can already set dimensions in a rule so why not package?

    14 votes
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    10 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @mkujawski, thanks for taking the time to bring this up! When your orders come in with a specific service, you’re able to match this with a service and package type—we call it Shipping Service Mappings. Have you had the chance to check this out?

    For example, when your customer selects “Expedited” service in your shopping cart, you’ll be able to automatically set this to “USPS Priority Mail Express, Medium Flat Rate Box”.

    More info: https://help.shipstation.com/hc/en-us/articles/206640487

  20. Splitting Multiple orders Simultaneously

    It would be nice if we could split multiple orders simultaneously. We usually deal with 10k + orders that we have to split. It takes up a lot of time to split these orders especially since my team is small. This would speed up our process.

    86 votes
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    22 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @josesepulveda! Thanks so much for taking the time to bring this up! Can you tell me more about the orders you’re splitting? For example, are you always splitting off one particular product because it may be too large to fit into one box?

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