Product Feedback & Fresh Ideas

The ShipStation Feedback Forum collects your ideas and allows you to vote and comment on other ideas so our product team can understand what new features are most important to you or what business challenges we need to address next.

Everyone has 20 votes to spend on ideas that are important to them (but you can comment as much as you like). 

While all ideas will get reviewed, it's simply not possible for all ideas to make it onto the product roadmap. The more activity an idea has, however, the more likely it is to be considered. So, be sure to check if your idea has already been posted so you can add your votes and comments to it! 

Suggestions for Writing a Great Idea Post

  • Write a title to succinctly summarize your post. Other users should be able to identify if their idea is similar to yours just by reading the title so they will know to vote and comment on it!
  • Explain the problem you are trying to solve and what you think should be added or changed in ShipStation to solve this problem. 
  • Describe how you would use this feature or how you think it should function to serve your need.
  • Attach a screenshot to help illustrate your point. 
  • Put the idea in the category that best fits what you are trying to accomplish (for example: Order Management, Insights & Reporting, or Printing & Documents).

What to Expect With an Idea 


Our moderators will regularly review posts to ensure:
    • They are categorized in a logical way. If not, they may move them to the proper category. 
    • The title accurately reflects the idea content so others can understand. If not, they may edit the post title to help others identify posts they want to vote and comment on.
    • That posts are really ideas and not bug reports or issues that require contacting our support team. 
    • That any request that has an existing solution or can be accomplished with existing features gets a response to let everyone know a solution or feature already exists and how to learn about it.
Our moderators will also update the statuses of posts as they are considered by our product team. If an idea makes it onto the roadmap, we'll update the idea status from Planned to Started to Completed as work progresses on the idea. If an idea is declined or archived, our moderator will update the status to indicate so and you will receive your votes back to use on other ideas in the future. 

Finally, if more information is needed on an idea, the moderator will post a reply to ask for them. If it is your idea or you have commented on the idea, you should receive an email notification when this occurs.
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  1. Ability to use multiple Shipstation Accounts at once.

    The ability to have multiple shipstation accounts open at once or even switch through accounts through the UI. We have a few different completely different ecommerce businesses running with different shipping softwares. Shipstation is by far our favorite and we'd love to consolidate everything there.

    11 votes
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    5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create an Address by Postcode for UK

    We are switching to ShipStation as part of an integration with a new product but to also avoid the new Royal Mail systems. DMO had great ability to search an address off a Postcode and insert the rest of the address from that search - this is something that is widely available on other platforms so could we ********* ShipStation?
    Would also be nice to get a UK format for UK users as all this State and ZIP stuff is redundant for us as well as the "Paste US Address"

    Ta

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. More HotKey Options for Order Specifics / Order Settings

    Make order screen infinitely more hands-off by implementing the following four simple HotKey Lists (and especially their associated barcodes)

    New HotKey List 1. Label Providers (to include Amazon for SFP orders)

    New HotKey List 2. Carriers (UPS, USPS, FedEx, etc...)

    New HotKey List 3. Services (UPS Ground, UPS Next Day Air Saver, UPS Next Day Air, UPS Second Day Air, etc...)

    New HotKey List 4. Package (Custom, all "Your Packaging" options, and any carrier/service specific packaging options from selection in list 2 or 3).

    Wow what an awesome option for a workflow, right? This can be done with mouse clicks…

    3 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Tag for ebay plus order from ebay.de in shipstation

    I got some German orders from ebay.de. And some of these orders are eBay Plus orders (like amazon prime order, must be shipped the same day). I use shipstation to handle my US orders for a long time and shipstation shows convenience und reliability. It would be great if shipstation adds a special tag for these ebay plus orders. Then the seller can figure out which German orders should be shipped the same day.

    Thanks!

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Detailed Multi-package Shipment Reporting

    Having the metrics for each box in a shipment populate for multi-package shipments. Each packages price, dimensions, weight.

    As of now, when exporting a report to break down how much is spent per package, what size packages were shipped, how much weight is in each one, I reach an impasse. When the order has multiple packages, It only gives me the dimensions for one, and the weight for all.

    When attempting to ***** box use trends to identify box waste or overuse, the reporting excludes almost a third of our packages shipped because of this. This makes looking into our…

    14 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. address line cut on fedex

    Shipping on Fedex makes shipping labels print using scan to ship feature with missing address information.

    If the address does not fit one one line system should prompt user not allowing them to create label until its manually fixed on the second line.

    Currently this is causing addressing issues

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Filter by SKU quantity

    We would like to print labels and create batches based on the quantity of a specific SKU. Currently, we can only access "SKU" and "Total quantity" in the filter and we have to manually filter SKU qty >= 2.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Please add the discount column in the lower horizontal bar when we select order in orders column

    Please add the discount column in the lower horizontal bar when we select order in orders column

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Import pending orders as well

    On Amazon, there are pending orders but they are not shown in ShipStation. Those are important information that we don't want to miss for inventory management. Could you please consider to add this in your next release? Thanks!

    1 vote
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please add a highlight option to keep track of which order I'm up too

    When a order is selected, there should be a option to keep the selected order " greyed out or highlighted " so when you adjust the order and then select the next order underneath you know where you are up too when going through orders. Highlighted / Greyed out orders have been adjusted, unhighlighted orders still need adjusting

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. We would like to place the "ship by date" on the order summary. Please add this feature!

    We would like to place the "ship by date" on the order summary. Please add this feature!

    5 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Getting Fees of every order

    Getting the fees amount of every order will help in Accounting, the Amount we receive from every portal is different because of fees.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Search for orders using tags.

    Please could you add the ability for tags to be typed into the search bar and bring up specific orders. I know you can do it in the advanced search but this is a slower process. if orders can be searched for using a tag then a barcode for a specific tag could be scanned and the correct order(s) can be brought up increasing speed of workflow.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi thank you for bringing this up! Can you tell us a bit more about what you’re looking to do with these orders once you’ve found them or why you’re looking up orders by tags?

    You may be able to use filters to look for orders marked with specific tags instead. Here’s some information on how you can do that: https://help.shipstation.com/hc/en-us/articles/205899958

    Please let us know here in the forum what you think.

  14. Shorcut barcode search (ctrl shift s) delivery times display

    It would be helpful if there was a way to display estimated delivery times when selecting between USPS Priority, FedEx Home Delivery, etc. when using the shortcut barcode search (ctrl shift s). It can become a bit inefficient when having to exit out of an order to find delivery times and then ctrl shift s to continue. By allowing delivery times to show when using shortcut barcode search, it would eliminate the hassle to exit out and search order and have to go back to shortcut search just to find delivery times. This would make it nice to easily search…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add new xml field in magento order sent to shipstation using the Auctane extension.

    We use the Auctane Shipstation extension on our magento1 store. Now we need to add a custom field to that order xml that is being sent shipstation. How can we do that?

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. CustomField Mapping for Bonanza

    We use customfield mapping to populate PayPal Id #'s on our eBay orders. We then export the file to our software with this information. It makes it much easier to reconcile payments in the end. It would be nice to have that option with Bonanza.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. search history queue

    I would love to see a text box or drop down menu that has a rolling 5-10 previous search queries, so you can easily find a recent search query.

    Currently, if you search for a buyer/order and then have to go back to an order, you have to resubmit the search query.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Shipping Element Issues

    The span element that holds the 'shipping' drop-down header on the right in Orders view is directly under the 'apply presets' link. Meaning if you just barely miss the link it collapses the entire shipping pane. Consider placing them into to neighboring elements.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Apply preset List Scrolling

    When scrolling through the apply presets list if you scroll past the bottom it scrolls the entire page. Very annoying when working quickly. You can disable this easily.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please allow me to create multiple new orders at once from my existing customer list!

    I run an in print newsletter for a club I run and I have to send out 8 newsletters a year to all of my members.

    So its crazy frustrating to not be able to just check the box next to multiple "customers" at once and click the button "new order".

    CSV file importing from my square space does not allow me to differentiate between who ordered a full run newsletter, a partial newsletter or just someone who ordered a singular back issue or who no longer gets a mailing as the tags I have in place don't carry over…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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