Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Fraudulent Order Filtering and Prevention with Equals or Does Not Equal Filters

    May of the fradulent orders we're dealing with have a Buyer Name that is different from the Recipient Name (or Ship To name).
    Because they use all the correct credit card information and just ship it to some other bogus name and address.

    I think a quick way to help us prevent those orders from shipping would be the ability to Filter out or Flag those orders.

    The fields are already there under filters:
    Buyer Name
    Recipient name.

    It could be as easy as allowing a filter Buyer Name Does Not Equal Recipient Name.

    Or an automation rule If this…

    9 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Insurance amount option in Automation rules

    We would like to have this feature as this would save us a lot of time. If we can just set a order total criteria in Automation rules and based on that it changes the insurance amount. Right now we just have to do it one by one manually.

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Capture paypal transaction ID's from ebay orders

    We have 4 ebay stores that we manage through Shipstation. At the end of the month, we do a Paypal reconciliation to make sure that we've fully accounted for every transaction hitting our Paypal bank.

    I suggest Shipstation allow paypal transaction to come in as a datapoint on ebay orders. Other portals (Webgility, ChannelAdvisor, etc) all support pulling this datapoint.

    This would add a lot of value to Shipstation, and it would make Shipstation much more viable for companies to use as a standalone product. Right now, my Shipstation trial is dependent on us going with Webgility, because shipstation can't…

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Batch print of multiple manually entered labels with different recipients, weights, sizes etc.

    I manually enter and ship multiple packages each day, with different sizes, weights to various recipients. I want to create those labels throughout the day (or even more than one label at a sitting), complete with all information, and print them all at once.

    Basically, I want to avoid the system auto-charging me for each one individually. 50 charges for $7.20 is frustrating to manage on the accounting side, to say the least. I

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Expand character limit on custom fields

    Requesting more characters allowed in Custom Fields 1, 2, 3 (order notes). Or at a minimum, if I'm only allowed 100 characters then don't allow me to enter more than 100 characters. We need these fields to communicate notes to customers, warehouses, etc. 100 characters is not enough.

    10 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Folders for Automation Rules

    I think it would be helpful if you could have folders to organize automation rules. With thousands of products each requiring automation rules to determine the best ship method, it would be hard to find my other rules.

    14 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Be able to see and select more than 500 orders at at given time

    Why can we only see and/or select up to 500 orders or shipments at any given time?

    We import bulk orders and sometimes have to process up to 5000 orders in one sitting. This means we have to process up to 10 BULK imports.

    Why can't you just select to 'SEE ALL' orders or shipments?

    34 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make Return Label Packing Slip show returned products only

    Right now if I create a return label for an order, but I am only "returning" one line item, I can select that and see that in the returns system, but the resulting packing slip that is printed shows the full/complete order. I have to trash this (we print packing slip & label on one sheet) and leave a note with the label on what we expect the customer to return. In essence, when printing a return label that includes a packing slip, it should be a "return packing slip", not just a re-print of the original order.

    6 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please add a "Remove from Batch" button on the "Awaiting Shipment" screen.

    Currently, the "Remove from Batch" button only appears when you are viewing a current batch of orders. However, this feature would also be very useful on the "Awaiting Shipment" screen as well. Why is this an important feature that should be implemented? Because if you have a very large batch of orders and you are trying to locate a specific order to remove from the batch using the "Search Orders" field, there is no option to "Remove from Batch" when the order comes up in your search result. Turns out it was all for nothing because you still need to…

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please change the international icon to something nicer

    I understand that a change was rolled out last Thursday, July 27th, that changed the icon for international orders from a globe of the earth to a black circle with a question mark inside it. This appears for users who do not have international address verification enabled. Since I do not want to enable this feature, I honestly can't stand looking at this new icon. It kind of makes you feel like there is a problem with the order and it's just plain ugly.

    My suggestion would be to put the globe of the earth back the way it was,…

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Shipping and Quotes for Multiple Packages

    We ship a large majority of our orders in multiple packages and currently do so manually by going into the order, clicking "+" next to "Package" to ship multiple packages, and applying a "Package Set". It would save a lot of time to allow multiple packages when creating new "Preset Groups" under the "Products" tab. Currently, it only allows us to preset one package under "Shipping Defaults" when adding a Preset Group. Please also input a "+" button for multiple packages for the Rate Calculator and when creating return labels. These new additions would improve our workflow and the efficiency…

    41 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    11 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Turn Off Auto Assign RMA

    I would like to have an option to set default for Auto Assign RMA to on or off. I want to enter them all manually

    8 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Organize Items on an order

    We would like to have the ability to rearrange, drag and drop, or select and tab up or down, etc. Items on an order to arrange it in a specific order. Our process flow is that we pick orders the way the product is laid out in the warehouse. a particular style is set left to right from smallest to largest. Our customer read orders the same way. Everyone is taught at a very young age that we organize from smallest to largest. left to right. Well, except for countries that read from right to left. Therefore we would like…

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Safedrop

    Allow us to set the default confirmation for Australia post to not be safe drop through an automation rule?

    12 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the update! Now I understand and you’re right. The best route today is to use the sidebar to update your orders through the sidebar. For now, we’ll wait to hear from other users on their feedback on this before moving forward.

  15. updating inventory via barcode scan

    Since we now use the Shipstation inventory feature, it would be great to be able to barcode scan inventory into the Shipstation system. It just makes sense if we are using barcode scanning to locate orders, etc that we would be able to scan a products barcode, enter the received amount and it would update the Shipstation system.

    We are a small but growing company and prefer to keep as much as we can in one native system which also keeps overall costs a lower for us. We are happy to pay a bit more to Shipstation for these solutions.

    18 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    planned  ·  3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bring back search all history

    Please bring back the 'search all time' option/link that displayed at the bottom of the standard 6 months of searching for historic orders.

    The advanced search takes much longer to use having to pick date ranges etc - even having an option in that screen to just search for all time would be much quicker.

    Thanks!

    39 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. automation rules awaiting payment

    I would really like Automation rules to apply to orders awaiting payment and on hold. I have an automation rule that tags really large orders 'special order' when they are going to be made to order, rather than picked from inventory. My warehouse software SkuVault, is configured to ignore orders tagged 'special order' in ShipStation. However, because automation rules don't apply until the order is awaiting shipment, that critical tag isn't applied and my inventory is allocated in error. I would love to hear the counter argument for why automation rules shouldn't run for orders that are awaiting payment or…

    18 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Updating orders in real time

    The fact that this is not already a feature within ShipStation is astonishing. We had been using a more "limited" shipping platform before switching over to Shipstation, and this was a feature that was not only available but used on a daily basis. Seems fairly limited to not be able to update orders in real time and definitely would increase work flow with customer service issues.

    Lets say the customer purchased a green tee and really wanted to purchase a blue tee and they contact customer service to have the order updated as they are the same price. We should…

    7 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. external provider

    When running my end of day report to see what was shipped from Ship Station any order that show up External provider does not pull over into ANY report that I run. I even had your support team try. We can not calculate our total properly because of this. Please fix.

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @mleon thanks for bringing this up! I took a look into your ticket with our folks here and see you’ve gone through most of the reports and haven’t found what you’re looking for.

    What kind of total are you looking to calculate?

    Please let us know here in the forums so we can have an open discussion with others looking for reports.

  20. automatically add funds for postage when processing return label

    Automatically purchase more postage when creating a return label when the funds are deficient.

    17 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base