Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. scan tracking numbers into manual

    I would like to be able to use a hand scanner to upload tracking numbers into the manually entered area. This would eliminate the human error portion of updating those tracking numbers.

    4 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Would like to see an AVS like SmartyStreets integrated with ShipStation. We can't use your stamps.com AVS because it might change an address

    Would like to see an AVS like SmartyStreets integrated with ShipStation. We can't use your stamps.com AVS because it might change an address and we wouldn't know. That wouldn't work for us!

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Dimensions

    We would like an option to have Dimensions in the orders/shipment tab.

    3 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Automation rule to be able to email files (CSV orders to dropship vendors etc)

    We can already send an email using a specified email template - why not add the ability to send a file via email

    EG we have custom export files already set up - would love to be able to have that file emailed when other triggers in an automation rule are set

    A new order for a specific vendor comes in generate an order export file and then email it to the vendor as an attachment

    Would be even better if we could schedule it and have the file sent at a specific time of day and it would include…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Batch number should be added as a search criteria

    Hi,

    We need to have the batch number (Awaiting Shipment) as a search criteria in the advanced search tab. It will help us to batch update the status of the orders.

    2 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Hi, can we have the feature of cancelling orders by uploading a .CSV file please?

    Sometimes we have to cancel orders in bulk. So, if we can do it by uploading a file then it will save us a lot of time. Hopefully it will help other people too.

    Thank you

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Webhooks for "Order Modified" and "Order Delivered"

    I'd like to see two additional events added to webhooks: one for "Order Modified" and one for "Order Delivered".

    Knowing when an order is modified in shipstation would be helpful for us to keep our systems synced without polling the API. Also, ShipStation knows when an order is delivered and we'd like to be able to hook into that event as well (again without polling the API).

    9 votes
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    5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Edit Feature on Orders

    Allow users to edit incoming orders, especially quantity and SKU id. Also allow for automation changes of SKU IDs and quantity. This would allow every Amazon seller to create variant listings, but still have it shipped by FBA without requiring kitting.

    9 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. create bulk labels and orders from customer grid

    Currently, its only possible to select a single customer from the grid to create a label or an order (those options get greyed out as soon as more than one customer is selected). I should be able to select a bunch of customers & add the same custom manual order or print label for the same type shipping in bulk.
    Applicable example: I'd like to send a sample to a group of previous customers & would like to select a few at a time to add an order or label for the sample product mailing.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. record the delivery confirmation page from the carrier in a PDF format.

    We need a automated way to record the delivery confirmation page from the carrier in a PDF format. like this page for example:

    https://tools.usps.com/go/TrackConfirmAction.action?tLabels=1234567890123456789012

    This deals with a current scam we are seeing with purchases over than 120 days old where the purchaser is claiming "Not Delivered", and the tracking information has been purged. We can fight it in any which way

    We been hit a couple of times by this and we are manually doing this for all older but I am willing to pay for it to be automated.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow input of dimensions

    We want Shipstation to have the capability to accept direct input of dimensions from a Cubiscan device. Another brand of this type machine is called QubeVu. We would want it to function just like input from a USB scale. Most of these devices are paired with a digital scale so we would like to put a package on the device and have the weight and the package dimensions automatically fill.

    5 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. automatically apply the customs declaration info when shipping to a US territory like Guam.

    It would be super helpful to automatically apply the customs declaration info when shipping to a US territory like Guam. Currently, we have to manually enter this information for each shipment to US territories that require a customs form. If the information can be included for an international shipment, there should be a setting for exceptions, like US territories

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @CustomerService33, thanks for bringing this up. Your orders going to Guam should import with the proper customs information available and this may require additional troubleshooting from our support team.

    Do you notice this with all of the orders going to US Territories or just Guam? Again, I recommend sending this information to our support team from help.shipstation.com for the fastest resolution.

  13. Ability to edit "sold to"

    As a gift company, we often have different buyers and recipients... It's difficult to do things that can't be edited and whole orders have to be deleted and re-created to edit one thing.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Making Filters more useful! especially for those printing shirts

    I wanted to create a filter that will search not "ALL of the following criteria." but ANY of the following criteria, I am selling shirts and lets say I want to filter GRAY T-shirt, I want filter to search in item TITLE, Item SKU, Item Options, and provide results for any of those, in that case you would get all possible results.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Filter by EXCLUDING a certain tag

    We need the ability to filter orders by EXCLUDING certain tags. For example, we have a tag called "order approved" and another tag called "sent to production". We do custom work that requires a proofing process, so when an order is approved by a customer, we apply the "order approved" tag. Once our team begins production on an order, they apply the "sent to production" tag. We would really like to be able to filter all of our open orders by showing all orders with "order approved" tag but EXCLUDE all orders that have both the "order approved" and "sent…

    6 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add a filter for not scanned shipment status

    In the area showing in the picture, there are already filters corresponding to different tracking status. But there is one missing.

    Add another icon with the question mark "?" to apply filter to list just the ones which are not scanned yet. Looking through the list by date, we can check to make sure we don't miss shipment for too long and post office scan all our drop offs.

    6 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add editable buyer Name Field when creating manual orders

    When exporting orders from Shipstation to an accounting software, the buyer name is an important field because it is mapped to the customer name. Currently , when creating manual orders in Shipstation, there is no distinction between the Ship to Contact and the Buyer Name. Shipstation will copy the Ship to Contact and will populate the Buyer Name field. This is not good when the Buyer and the Recipient are different persons. Also, there is a glitch in Shipstation that when you edit the Ship to Contact, it will not change the Buyer Name, once the order is created, the…

    7 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow for the reordering of my custom packages so they appear in a better order in the pulldown

    Allow for the custom packages we enter in to be reordered in the setup page on the website so that when you go to use the pulldown menu they are In a an order that aids the workflow. Right now if you add a box in and then another poly mailer to your shop later, it simply orders them in the order that you entered them. To change this, you need to delete the items and retype everything.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Shipping multipul boxes, using package id on other boxes

    When shipping multiple boxes, (second screen) we need to be able to select "your packing id's" for the box dimensions

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Insurance fees calculation

    It would be amazing if we could set the fees we need to pay for external insurance (Domestic and international), and when we need, we can get the total fees for external insurance services selecting for example start and end dates.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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