Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Ship Multiple Packages duplication populate the next shipment information

    When you first click the green arrow to Ship Multiple Packages, the 1st package reflects the data you entered already. The 2nd package is blank. When you duplicate the 1st package, it skips the 2nd blank package and makes a 3rd package. (You then have to delete the 2nd package.) It should simply populate the 2nd package (or the next empty package).

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. returns

    Hi, Since the new Returns update, I am having trouble printing return labels. How about adding a "Print label now" function that works like it used to? Currently the only options we are seeing is "email customer" and download pdf. When we download, we have to figure out where it was saved, then when we try to print it, the printer settings are all messed up. Old method was click print. Done. How about adding 3rd option "Print Now" that uses the regular shipping label default printer settings?

    4 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Combine matching walmart products automatically

    It would be great if you can combine matching Walmart products automatically as right now if a customer orders more than 1 quantity of a product ship station imports them as a separate line item for each quantity.

    21 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Advanced RMA - Need custom Reasons

    All companies vary in product and therefore they can vary widely in RMA reasons. Shipstation should allow custom RMA reasons to be set. We have a complex set of rules which correlate to different RMA reasons. Our exchange and return is actually higher than most companies because we allow customers to TRY things risk free and exchange them or get them personalized. Allowing us to set these custom RMA reasons would allow us to use shipstation to track properly the RMA reason that is specific to our business model.

    76 votes
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    15 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add Tracking Number to Export Orders

    This is maybe small, but it'd be huge for us.

    Can the tracking number please be included in the fields you can choose for Orders > Other Actions > Export Orders?

    1 vote
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Erica!

    Thanks for bringing this up! What goal are you looking to accomplish with this export? There may be another report that can help.

    If you go to the Insights page and click on reports, you can run the “Shipped Items” report that will give you things like order number, SKU, and tracking number, too.

    Please let us know here if this other report works for you by commenting here in the forum so we can open discussion with other users. Thanks!

  6. "Shipping Account" Field

    The "Shipping Account" column (that shows exactly which account is used, beyond just "FedEx" etc), should be a field available in the export report - currently it is not in the list of Available Fields, even when selecting "Show Advanced Options"

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Filters on Shipments Tab

    "Saved Filters" Dropdown on Orders Tab, would be super helpful to have available on the Shipments Tab as well

    5 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. A way to schedule an update on all of the stores to be run at a certain designated time.

    We are integrated with SKUVault and each morning we have to click on "Update All Stores" on ShipStation's UI to pull new orders into SKUVault. However, there is a significant delay of 15 minutes between the time we update the stores (various marketplaces) and when SKUVault receives the orders. It would be great to be able to schedule a time for the orders to download into ShipStation each day (for example: every day @ 8:45 AM) and be ready for us to ship the orders out of SKUVault instead of having to wait to begin shipping the orders each morning.…

    9 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. sort by coupon code

    We offer a coupon code for people who live nearby and want to pick up their order instead of having us ship it. However, I cannot find a way to easily tag an order that has a particular coupon code with it. This would be a really helpful feature for us!

    3 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mark as shipped only after it's scanned into the system

    Mark as shipped only after it's scanned into the system. Need an intermediate status of "Label Printed". We get hundreds of orders each day and have the labels printed immediately. It is not easy to figure out which ones have actually been shipped and which ones just have the label printed.

    37 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  11. Ability to Mark as Shipped by custom carrier.

    Ability to Mark as Shipped by custom carrier. It will give opportunity to use ShipStation in any country.

    16 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Shopify Payment Method

    I need to create an automating rules base on the customer payment method like CC or PayPal.

    I use Shopify and it seem that Shopify does send you the info it just that ShipStation do not save this information.

    7 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Send Email Containing Order Details, Packing Slip & Ship Label to Supplier for Drop Ship

    We need to send suppliers an email containing a single (or multiple) order(s) details along with the packing slip and shipping label for drop shipping. A button on the Order's Detail pop-up window that says EMAIL TO would be helpful. It should contain a drop-down of the supplier and a check box to include the packing slip and/or the shipping label. This will save us time having to copy/paste the information from with ShipStation into a separate email message. Also the ability to CC to ourselves should be included.

    8 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. smartpost

    Please support FedEx smartpost return labels. Thanks

    7 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Calculate Total Package Dimensions Using Ordered Products

    A customer orders several products. Use the dimensions of each product to calculate the total cubic inches of the order. We can then use this information to choose the correct box size for those of us that use cubic shipping. Seems like that would be pretty simple to do!

    21 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add more ways to hold orders: For X hours, or for X day at specific hour

    Add more ways to hold orders

    Make it possible to hold orders for less then a day, say for 12 hours or for 0.5 days.

    Add option to hold order until X day at specific time. For example hold until tomorrow at 2pm.

    11 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. New Order / Manual Order features wanted - Ship From Warehouse, Tags, Internal Notes

    A majority of the time when I make manual orders I have to find the order by searching in SS so I can add specific information. The ability to 1) Choose a Ship From Location, 2) add a TAG and 3) add Internal Notes in the Manual Order screen would be very helpful.

    4 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ship by date - Also allow for specifying business days

    For some orders we have a timeframe of 5 business days until order is due to ship. It would be nice if I could specify business days for Ship By Date, instead regular 5 days.

    15 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow for "And" or "Or" selection in Automation Rules setup

    when creating rules, sometimes we need multiple rules. The current method assumes "AND" between rules. For example, if we want to create a rule to put orders on hold where "Address Verified" = "Error" or "Warning" we have to create two separate rules as using both assumes an
    AND condition and the rule will not work because the order is not both Error and Warning status.

    11 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!

    So for this request, you would like to be able to have rule 1 be applied, then if rule one is applied, have rule 2 also apply to the order. But this would be contingent on rule 1 being applied first?

  20. 60 day Order Activity Deletion

    Why would you have all order activity & history delete upon 60 days automatically? This is information that should stay indefinitely with any order that is created. Your agent replied that "If we did not delete history after a certain amount of time, that would be an exceedingly large amount of data to store." which may be true, but its one reason why we are paying for your software & service. Besides cutting-cost on your end financially, there is absolutely no benefit to any users by doing this. Please allow Order Activity to be retained indefinitely on any order. If…

    20 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Caleb!

    An order’s record itself can never be deleted. It can be inactivated, but an order cannot be deleted. No order entry will be permanently wiped from the system. However, the system is working as intended that the order activity is removed after roughly 2 months.

    And to help us understand your workflow, how frequently are you going into orders that are older than 2 months old to check the activity? And is this under situations such as a wrong delivery address or when trying to see who on your team shipped a package, etc. that you go back to view these older orders’ activity?

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