Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Insurance

    We would like the insured value to automatically be split between packages on a multiple package shipment. That way we don't have to manually add insurance on each package for every multiple piece shipment.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Multiple tracking number for marketplaces

    When we get multiple package orders shipstation only sends single master tracking number to marketplaces. But it would be better and much more accurate if shipstation can send all tracking numbers of an order so that we can give more accurately tracking status to our customers and marketplaces.

    6 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Capture promo discount from Amazon

    Currently SS doesn't bring in the promo discount customer uses at checkout. The order total is incorrect, revenue is overstated and it looks like the order was underpaid.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Synch with Quick Books

    An outstanding request we have is to import based on the order fulfillment date rather than the date the order was placed. The order shows in Quick Books the day it was imported anyway so only importing orders with the order date specified in the Process Orders range creates challenges. For example if we allow pre-orders and an items is ordered but not filled for a couple of weeks, if we do not go back and process orders with a date range that reaches back to two weeks ago, the order will never by synchronized into Quick Books. So we…

    4 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Multi package rate quotes

    Allowing multiple packages for rate quotes in the calculator. 95% of our shipments are more than one box and it would be great for accurate quotes.

    23 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Order Management Image Size/Dimesnions

    See attached image. When our shipping picks items from Order Management, they need to be able to see the entire image, currently top and bottom are cut off. Important item indication data is at the top.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have a "mark printed" checkbox when printing packing slips

    Of course, the functionality to have a "printed packing list" status or column would have to be implemented first, but the idea of knowing what orders you've picked picking or packing lists for would be ideal.

    Currently, our customer service department prints orders out of our web store, and gives orders to our pickers/packers who then print from ShipStation. We would probably use the print pack list feature more easily if we had a way for ShipStation to mark the orders as having been printed, do avoid printing duplicate orders out of the system.

    16 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Display Name of Filter applied prominently on page

    I'd like it if the name of the saved order filter that is currently applied could be prominently displayed, perhaps after the bold page header (i.e. Awaiting Shipment :: All Orders) in brackets or something. Information is power.

    Important for us and I imagine for others, because we manage multiple stores which all have very specific processes in our system.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Notice of Order Change

    It would be nice if modified orders were indicated with a red exclamation point (as pictured) or some other way to draw attention. We use BigCommerce and when an order is modified that change is sent to ShipStation. If the invoice has already been printed, however, the person fulfilling the order will likely not be aware of the change. Customer Service has to manually contact the warehouse to ensure that the change has been noted.

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Auto split items into separate shipments based on Products

    We receive a ton of orders whose quantities are greater than one in which we need to create more than one label. In order to do so we "add packages" to the order and currently your reporting only provides the master tracking number associated with that order. It would be great if upon importing any multiple piece orders, that the order would split into different separate orders. So for example, I imported order # SN101 which had a quantity of 5 then shipstation would create 5 separate orders numbered SN101-A, SN101-B, SN101-C, SN101-D, and SN101-E. That way not only is…

    8 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow Users To Re-Order Custom Package Sizes

    See attached screen shot. There is no abiilty to re-order package sizes. So if we start using a size more often and want to put it at the top of the list we are forced to delete and re-add all sizes. Can you allow a "drag-and-drop" re-order feature?

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. ChannelAdvisor Ship by & Delivery By Date

    We use ChannelAdvisor. I would like to have the Amazon Ship By and Delivery By date shown in the order. This will help us to be able to chose the right shipping carrier and method to get the order to the customer in time. Right now, those two fields have no way to be mapped in ShipStation but ChannelAdvisor does provide those fields.

    18 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. At this time, you will only be able to set one view as default per order status. If you add a default view to your Awaiting Shipment, then a

    Allow saved "order views" per status type.

    At the moment, you can only set one view as default per order. If you add a default view to your Awaiting Shipment, then attempt to add a default to your Awaiting payment status, the most recent one will cancel the former out.

    It would be better if the "show me this view by default" worked per status.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Sort Item Name by product name within Multiple Item Order

    It would be nice to be able to create a filter for item name column by product name within a multiple item order.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. transfer manual order

    For example we have 3 business running and they don't have an option to export the orders (it's not amazon/ebay).
    So we use 3 manual stores and sometimes we have errors, an order that is shipped from 1 manual stores, actually needed to be shipped from other.
    Having an option to transfer order would be great.
    Thanks

    75 votes
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    17 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. remove insurance

    It would be better to have an option to enable or disable insurance. My co-worker mistakenly bought the insurance to all packages and i am out of a handsome $$$

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Adding Warehouse Location to Order Details Page

    It would be great on the Order Details page to be able to see the Warehouse Location under the Order Items. From an efficiency standpoint, it would be helpful to use it as a pick and pick for that order, especially on multiple item orders. Once done, simply click the right arrow and be able to go to the next order and begin picking and packing it immediately.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Move back to awaiting shipment if unable to ship via FBA automation

    I have an issue which need to be addressed. We have orders that come in as 1 or 2 day shipping, set to auto fulfill from FBA. However, if 1 or more SKUs is not available at FBA then this order sits in the pending fulfillment folder but shows as unavailable. IN the event that this happens, it should automatically be transferred back into the awaiting shipment folder to be Merchant fulfilled. Getting stuck in this pending fulfillment folder could cause a shipment to be missed by warehouse staff. A simple setting that says "If fulfillment order is unable to…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add store parameter to the magento2 integration

    We, as well as other I assume, have a multi-store magento2 installation, shipstation, thus far, has been great in regards to functionality with multi store, and pulls in all our data

    That being said, we have a few store scopes, that are mainly just used for data and order segregation (eg: ebay or amazon magento integrations, their orders all take place in their own store scope)

    The main issue with this, is that the shipstation integration pulls the store scope of the current URL, which isn't always helpful, for example in the situation above, I think adding an optional store…

    6 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. "New Order" Default change

    Hello,

    When manually creating a new order, the store field is automatically defaulted alphabetically. Since the field is not required, we tend to forget and create the order in the wrong store. Can the store field be blank by default, and it be required for us to select the store. Because there is a store chosen by default, we forget to change it, thus creating the order in the wrong store. Then we have to delete the order and create a new order.

    Thanks,

    7 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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