Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Partially return order from shopify should sync

    I can partically cancel the order but it does not sync with the Shopify.
    I know if you cancelled from the shopify it will sync but I can not partially cancel the order. You have to return partially.
    But here is the thing return order data does not update to the Ship staion. There is always manual job to match the data.

    Please sync return order data.

    21 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Automation Rules for Sending Emails to Customer Service After Order is Tagged

    I was having difficulty setting up an automation rule to send customer service an email after an order has been tagged 'out of stock'. The reason I was advised this does not work is that Automation Rules involving sending emails will only do so at the time of import. So if the tag is being applied after the order is imported into ShipStation, it will not send the email. This would greatly streamline many sellers workflow with different order tags triggering customer service tickets for better tracking of issues.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Automation rule based on customer's phone number

    We sell on Amazon (all of their marketplaces) and we learned that "customers" who do not provide phone number are either scammers or competitors: they pretend that they receive inauthentic/bad quality products, create cases with Amazon , get their money back and keep our products, and create huge problems for us. Our study shows that 99.9% of "no phone number" customers are trouble. All our troubles from customers without phone number, e.i. scammers. Therefore it would be great that we could create an automation rule that we receive a warning every time an order without phone number is placed. Right…

    4 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. adding a current inventory column on the orders tab

    would love to see an added column on the orders tab to show current inventory stock. also if you have a connected WMS app thats pushing your inventory to shipstation

    4 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. API error notification

    If an order fails to import into ShipStation via the API we would like to receive a report or notification showing what order number(s) failed.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. link to shopify order

    I would like shopify orders in shipstation to link back to the shopify order on the admin backend. "Clicking the Order number"

    This feature works for Ebay already. (see attached files)

    Please make it work for Shopify.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. filter

    Be able to filter duplicate orders by the same name or address instead of searching each person individually.

    For instance go to awaiting shipment page then filter duplicate orders and showing all orders with the same name that are awaiting shipment in order to avoid dual shipping two separate orders to one customer and allowing it to be caught and combined into one shipment.

    7 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Order Confirmation

    PRE Ship Item Confirmation-
    Currently, All orders are awaiting shipment, Work is done prior to shipping, then the order is shipped.It would be nice to have a ready to ship and or other statuses. For example, The quantity listed is the order quantity. If there was another Column Items "ready to ship" or "confirmed qty's" you would type those qty's there. Then when you clicked ready to ship, the order would split. One would be the shipment the other, original would now be a back order. The column "ready to ship, would show shipped and the date. In addition to…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. add service mappings to manual orders created in ShipStation.

    So when I create a manual order in SS, I can not select a shipping service. So when sending to the warehouse they have no idea about what provider to use and they just pick one. Can you give us the option to select a shipping service?
    Also, keep in mind that we not always can use your pre-loaded providers - for example, we ship with a 9 state company called SpeeDee, so we have to have the option to select a custom service name like SpeeDee.

    When shipped with speedee we have to go into each order and update…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Automate pick up instructio

    Allow users to set default pickup instructions + pick up location (mail room, office etc) so that we don't need to always re write the same two lines.

    4 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Automation rules - Add "Email Address" to list of criteria.

    Certain types of fraudulent orders seem to use specific email domains. Being able to use the automated tagging system to flag specific email addresses or domains would help create an early detection system for certain flavors of fraud.

    7 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Sort items that have not been returned, but have been delivered.

    We send out items with prepaid return labels that the customer MUST send back. There is no way to filter orders by those who have received their order, but have not sent it back.

    Every order, even if it has not been sent, gets a return label.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Use PayPal to pay for USPS shipping vs Credit Card.

    I have funds sitting in PayPal from client purchases. I'd like to be able to use those to pay for the shipping labels vs paying with my credit card and needing to reconcile the two against one another later. It avoids the additional step.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. age

    The Problem: The Age column is very useful however... Currently, if a marketplace doesn't supply a time for when an order was paid, the orders do not age. For example, our marketplace (Clickfunnels) charges at the moment the order is placed, and then charges separately for upsells, and then bundles the items and sends them to Shipstation, so the payment times are all different for the different products. Also, what about free orders that do not require a payment?

    The Idea: Perhaps there could be an optional setting in Shipstation for order "age" in which the order begins to age…

    4 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add "Paste US Address" as a default option when entering manual orders.

    ShipStation recently removed this as a default option and when entering a ton of manual US orders it adds a new step to the process, which cna be time consuming when entering a lot of orders. Let the user decide during setup which country they prefer as a default.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Manual Shipments - Update Marketplace

    After marking an order as shipped, it is not possible to update the marketplace if you forget to select the notify marketplace box during the process. It would be good to be able to update marketplace after an order is shipped and/or make the Notify Marketplace box mandatory with a setting.

    11 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add Multiple Items Warehouse Location View from Orders

    Currently when an Multiple Items order is imported into shipstation that has a Warehouse Location set up it only shows as (Multiple Items) in the Awaiting Shipment Orders view.
    Our pickers/packers go off by the Warehouse Location every morning and pick all of our items however when there is an Multiple order they get stuck because it does not show the specific Warehouse Location.
    It would be extremely beneficial if ship-station implements a way for our packers to see where each item is located from the Orders view when there is a Multiple Items order.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Could we have a hotkey for opening the scan to print feature?

    We find ourselves wanting to get back to the scan to print window quickly after having to go out into the regular mode and would really like to just be able to hit x or p or some hotkey to get the window back.

    7 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mandatory custom field(s) and the ability to customize the name of each field displayed on page

    Requesting the ability within the settings page to make custom field(s) mandatory in an order before shipping. Essentially, to throw an error if the field is blank when attempting to print a label. This will help my staff in entering serial numbers on all orders, and reduce fraudulent returns.

    Also Requesting to implement a change in the names of custom fields within the settings page.

    7 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Flag orders that have had their address modified by ShipStation

    Nearly every online platform we sell on requires us to do at least this one thing, "Ship to the address provided by the customer" It gives us seller protection on eBay, helps our case in chargeback claims, and even A-z claims if they come up.

    ShipStation's address verification is a very useful tool however sometimes it completely changes an address, and in the flow of hundreds of orders per day we are unaware of it. This leads to return to sender, dead letter, or even mis-delivered packages and in turn, into loss of profit on sales.

    I'd like the chance…

    36 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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