Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Scan to Verify for Mobile

    It looks like Scan to View is available on mobile, and can utilize the camera on the mobile device. Can we take it one step further and have Scan to Verify available as well? We have multiple people picking and packing orders, but not everyone does this behind a computer. Being able to scan to verify via mobile would allow us to be nimble and mobile, but also maintain accuracy.

    What would be helpful is being able to scan the barcode on the packing slip, which will bring up the order, then allow the user to begin scanning the product…

    1 vote
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  2. Insurance claim nightmare

    Though the link properly navigates to Shipsurance when making a claim, this is really the backside of a very long process.

    A claim must be made to the carrier first, wait until that is settled, provide Shipsurance proof of reimbursement, file a claim with them for any outstanding amount, then jump through any further verifying hoops.

    Also, there is no copy of the initial Shipsurance claim instead there is a generic boilerplate email which provides very little information on the written details of the initial filing – who, what, where, etc..

    In the meantime, my Customers have to hold onto…

    1 vote
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  3. Allow Package Size Drop Down for Multiple Package UPS shipments

    Allow Package Size Drop Down for Multiple Package UPS shipments.

    As soon as you enter 'Ship Multiple Package' you lose the ability to select packages from a dropdown.

    Entering box dimensions for 35 boxes is cumbersome. Especially if I only have 4 different box sized.

    No Shipstation, package sets do not solve this problem.

    3 votes
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  4. Identifying Split Orders

    The ability to split an order in SS is a great feature! The only challenge I have with it is, by default, it generates a modified order number. For example, if I split Order 1000, it creates Order 1000-1 as well as the remaining Order 1000. When the shipping information transfers to my sales system there's some mathematical witchcraft going on. The (split) Order number becomes 999 and enters the shipping information into the wrong spot. Yes, one can manually enter a modified number to the split order but wouldn't it be nice to have the option to generate another…

    1 vote
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  5. Label Insurance by the Batch

    PLEASE, PLEASE, PLEASE create an option for businesses to automatically insure labels by the batch. I find it very inconvenient to manually add insurance to every individual order; especially on days that orders are coming by the thousands. Furthermore, at random times (i.e.holidays), carriers are more bound to losing parcels while in-transit, and thus costing us inventory. Other than this, I sincerely appreciate ShipStation and its wonderful features! :)

    1 vote
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  6. Cancellation Notifications

    I suggest creating a e-mail notification program that would look to see when a customer has cancelled an order.

    This notification would assist in stopping shipments that have been cancelled by the customer and not require the manual processing to see if an order has been cancelled.

    1 vote
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  7. Bulk upload tracking information for orders already marked as shipped.

    I would like to have a feature which allows to upload tracking information (in bulk) for orders which are marked as shipped. I use a shipping method "other".

    6 votes
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  8. Syncing Cancelled Orders

    If I cancel an order on Etsy or Amazon, it does not update in Ship Station. I have to remember every time I cancel an order to also cancel it from Ship Station otherwise it will be shipped inadvertently.
    Would love to see cancelled orders also be cancelled within Ship Station.

    3 votes
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  9. If statements for saved order views

    You should be able to use if/and/or/but statements for saved order views. For instance an order view with if tag A exists on order but not tag B

    1 vote
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  10. Splitting On Hold Orders

    When splitting orders from the On Hold tab it is redundant for the split item to move automatically to the Awaiting Shipment tab. I am splitting the order because each line item needs a different action taken to it, which does not necessarily mean it's ready to ship, perhaps 1 line item needs to be cancelled. It's not an effective workflow to have to constantly be jumping between tabs and moving split line items back on hold.

    1 vote
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  11. Phone Number Copy Automation

    We use Royal Mail and they send SMS messages to customers to inform them of delivery.

    In ShipStation we currently have to copy and paste the customer’s mobile phone number into the SMS notification field.

    This manual process is time consuming so it would be really useful to have an automation rule that copies the customer's phone number and pastes it in this field.

    1 vote
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  12. allow decimal quantities for orderitems via the api.

    not everyone deals in whole numbers so it would be very helpful to have this functional

    1 vote
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  13. ship-to

    I sell products that cannot be shipping to a person's door, they need to go to a licensed dealer. However, we allow customers to leave their shipping address as their own, in case their order is mixed with products that can go to their house, to expedite that portion of their shipment.

    I would like it that if an order meets certain criteria that I set, then the "Ship-To" address field imported from my store into ShipStation would be deleted or left blank/empty.

    This would be as a fail safe to prevent shipments from going to the wrong address, since…

    1 vote
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  14. Help with Amazon.com orders!

    Amazon.com added an extension to the phone numbers on each order.
    We need to manually remove each one, in order to be able to ship the orders through ShipStation. When you ship 150 orders a day, this is the worst.
    Can anyone find a solution to this???
    Thank you

    1 vote
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  15. We need to create subitems from the main items!

    We need to create subitems from the main items!

    1 vote
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  16. Allow 2 companies to share a printer w/o re-logging into shipstation connect everytime......

    Hello,

    I own 2 seperate companies and we have 2 seperate Shipstation accounts. we ship multiple packages a day via each, and its really inconvenient to deactivate Shipstation connect every time we have to switch between the 2 accounts... Can we please figure out a way to make the switch easier? re-activating Shipstation connect between shipments is a pain... but so far its the only way we can share this workstation printer between the 2 shipstation accounts! please help. Thank you Devs!!! you rock!

    9 votes
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  17. Add "Product Total" to the available choices for creating Filters

    There are almost 50 options for filtering and none of them are Product Total, despite this being one of the fields in the order details. The reason that Product Total is more useful than Order Total is that it shows the cost before taxes. I would like to create a filter based on product price and I cannot do this because as soon as tax is applied the filter no longer works. There are different taxes applied depending on the state so it's not really feasible to create a filter for each of the possible totals with tax. I've discussed…

    8 votes
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  18. Shipment Automation should include Product Group for multiple items

    I know we, like many other sellers, have many item types that have color/design variations, but are otherwise identical. I frequently have buyers who purchase multiples of an item, or several colors, or particular combinations to make a set. In the Shipment Automation I know for setting product automation, there is an option for Product Groups, with the examples given of Hats and Shirts, since each of those would ship identical, regardless of color/design. So, that's essentially what I'm wanting to do, instead of having Item Sku as the qualifier criteria, have Product Group, but that isn't a listed option.…

    9 votes
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  19. Adding ITN to UPS Shipment

    Hi Shipstation Developers- Please make adding an ITN to a UPS shipment as easy and straightforward as adding ITN to USPS shipment. I have attached a photo of what the USPS ITN field looks like (red arrow) in the customs section of an order. This field is not available for UPS shipments for some reason.

    (FWIW, I spent much time with a member of your support team chatting and emailing about this issue already and didn't really get anywhere. The rep was helpful but unfortunately their proposed workaround of adding the ITN to the 'ITN/Tax ID or USPS' line in…

    10 votes
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  20. Kilogrammes

    Can we have Kilogrammes (Kg) added in a shipping weight type

    19 votes
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