We have unique QR barcodes for each of our products. We would like to be able to use ShipStation's scanning support. Please add regular expression (regex) matching support for scanned items. We also need to be able to pull this information from the shipment via API call, as we need to track the unique QR code for legal reasons. This would be huge -- right now, we are unable to use ShipStation's scanning support at all.

When an order is status shipped we need to be able to see the tracking data and know if the item has actually been shipped - we need to be able to output a report with just the orders that have tracking status as UNKNOWN - this will improve our customer service and avoid issues.

We have scan to verify set up, but if something is not scanning properly (the wrong product is selected) this can be overridden.
Is there a way that the override button can only be used with a pin (i.e. so that only managers can use this, rather than anyone packing an order)? We have had the issue where the packers have overridden themselves and therefore been able to put a wrong item in the order and continue. We want to ensure if an error is flagged that a manager has to check it’s been corrected before overriding.

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Needs to integrate with ShipStation

It would be good to be able to change the shipping time when using the "mark as shipped" function when there is no tracking information available for the shipment. Currently the default shipping times looks to be set at 3 days so this isn't accurate when using a 24hr untracked service, and therefore provides the wrong information when sending the customer and/or marketplace notifications.

need an empty field to put shipper URL when "other" is selected as a shipping carrier. This is a big flaw as customer service has no idea who the carrier is. We should be able to paste the URL of the "other" carrier.

Sorting with batch names would be incredibly useful.
I'm already using tags extensively to sort through other parameters. Now I need to use batches as a sort of folder for orders that have a specific purpose/project. Would be great to sort through the different projects quickly.

Export a list of orders in a batch could be really useful.

I hope all is well. I am looking to use my scanner to verify products in an order. Specifically I would like to scan the products that i have for an order and save that data in that order. This way i can go back later to this order and can see what i have in that orders box already and what products that i do not have in that order. Also be able to export that data. Appreciate your help

Our store receives orders and works hard to ship the same day. Because we ship live animals we are confined to shipping Mon-Wed to avoid weekends. If an order comes in at noon on Wed and it won't push through to ShipStation for several hours we cannot ship it the same day and it waits until the following Monday. If Big Commerce orders uploaded instantly to ShipStation we could send more orders quickly and keep more customers happy.

Analog count tool that changes the color of a line item to green when the quantity of one item for an order matches the number of that item. Will help track total order quantity and know what is missing. Does not require much integration but you know what items are on hand and filed for a pending order. A Column next to the quantity column that the fulfillment user can input quantities into.

I'd like to be able to sort/filter orders to see split orders only. This would help in management of orders with backordered items that can ship at a later time.

We get many requests from DHL asking for customers contact information around customs declaration.

It would be good to include customer contact information (mobile + email) on the customs declaration to streamline communications with customer and DHL.

Thank you

There have been times when mapping a new csv file, even with a saved map, has been a bit of a pain. There are many options to map to and since speed is of the essence in many cases I'd love to propose the idea of having an auto-mapping feature. There should be no reason the software can't see the headings and map the file properly all on its own.

Show Order/Product Tags in Scan N Ship to alert on PO Boxes, ORMD products, etc.

Create "End Of Day" (EOD) when item hits the mail stream.