Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. tag automation

    It would save me (& a lot of my fellow store owners) if we could create an automation based on a tag being added!

    Like if I add a certain tag to an order, it fires an automation off (like sending an email to a customer for example) -- this would save me SOOO MUCH time. And many others.

    There are often a lot of error addresses so I would love to be able to add a "ERROR" tag and then it fires off an automation to send to the customer to help get the correct address. We do this…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Regular expression (regex) matching for barcodes / UPC

    We have unique QR barcodes for each of our products. We would like to be able to use ShipStation's scanning support. Please add regular expression (regex) matching support for scanned items. We also need to be able to pull this information from the shipment via API call, as we need to track the unique QR code for legal reasons. This would be huge -- right now, we are unable to use ShipStation's scanning support at all.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Export list of orders with Unknown Tracking status

    When an order is status shipped we need to be able to see the tracking data and know if the item has actually been shipped - we need to be able to output a report with just the orders that have tracking status as UNKNOWN - this will improve our customer service and avoid issues.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. scan to verify

    We have scan to verify set up, but if something is not scanning properly (the wrong product is selected) this can be overridden.
    Is there a way that the override button can only be used with a pin (i.e. so that only managers can use this, rather than anyone packing an order)? We have had the issue where the packers have overridden themselves and therefore been able to put a wrong item in the order and continue. We want to ensure if an error is flagged that a manager has to check it’s been corrected before overriding.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Field Solutions Architect role?

    A field solution architecture is one of the essential parts of organizational success. The field solution architect (FSA) is responsible for working together with internal and external sales department to plan, organize, and sales strategies.
    https://www.fieldengineer.com/skills/field-solutions-architect

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Samcart

    Needs to integrate with ShipStation

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Changing the default shipping time for marking orders as shipped

    It would be good to be able to change the shipping time when using the "mark as shipped" function when there is no tracking information available for the shipment. Currently the default shipping times looks to be set at 3 days so this isn't accurate when using a 24hr untracked service, and therefore provides the wrong information when sending the customer and/or marketplace notifications.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Empty field missing when "other" is selected

    need an empty field to put shipper URL when "other" is selected as a shipping carrier. This is a big flaw as customer service has no idea who the carrier is. We should be able to paste the URL of the "other" carrier.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Paypal Sales Tax Correctly

    Currently, when I import my Paypal sales, the sales tax is incorrectly listed in the "shipping" line of the SS invoice and packing slips. I have to either a. manually correct each order and move the sales tax from shipping to sales tax, or b. find a coder who can code the back end of my SS setup (which isn't shown to actually be something that is possible). This is a huge concern in terms of accounting, properly filing tax documents, and invoicing customers, as well time consuming. So far SS and Paypal are unwilling to work on the issue…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Sort with batch names

    Sorting with batch names would be incredibly useful.
    I'm already using tags extensively to sort through other parameters. Now I need to use batches as a sort of folder for orders that have a specific purpose/project. Would be great to sort through the different projects quickly.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Export orders from batches.

    Export a list of orders in a batch could be really useful.

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add products that i have for an order and save it so i can later see what is missing

    I hope all is well. I am looking to use my scanner to verify products in an order. Specifically I would like to scan the products that i have for an order and save that data in that order. This way i can go back later to this order and can see what i have in that orders box already and what products that i do not have in that order. Also be able to export that data. Appreciate your help

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Push orders to ShipStation from Big Commerce instantly

    Our store receives orders and works hard to ship the same day. Because we ship live animals we are confined to shipping Mon-Wed to avoid weekends. If an order comes in at noon on Wed and it won't push through to ShipStation for several hours we cannot ship it the same day and it waits until the following Monday. If Big Commerce orders uploaded instantly to ShipStation we could send more orders quickly and keep more customers happy.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Analog count tool that changes the color of a line item to green when the quantity of one item for an order matches the number of that item

    Analog count tool that changes the color of a line item to green when the quantity of one item for an order matches the number of that item. Will help track total order quantity and know what is missing. Does not require much integration but you know what items are on hand and filed for a pending order. A Column next to the quantity column that the fulfillment user can input quantities into.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Filter orders so see split orders only

    I'd like to be able to sort/filter orders to see split orders only. This would help in management of orders with backordered items that can ship at a later time.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Customers email address + phone number on customs declaration with DHL

    We get many requests from DHL asking for customers contact information around customs declaration.

    It would be good to include customer contact information (mobile + email) on the customs declaration to streamline communications with customer and DHL.

    Thank you

    6 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Auto-Map CSV files for manual importing

    There have been times when mapping a new csv file, even with a saved map, has been a bit of a pain. There are many options to map to and since speed is of the essence in many cases I'd love to propose the idea of having an auto-mapping feature. There should be no reason the software can't see the headings and map the file properly all on its own.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Show Order/Product Tags in Scan N Ship to alert on PO Boxes, ORMD products, etc.

    Show Order/Product Tags in Scan N Ship to alert on PO Boxes, ORMD products, etc.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. shipping rates overide

    Allow manual input of rates per a particular shipping service.

    For example, any users of Royal Mail will know they don't give a rate into shipstation for any services, however those services are largely a fixed cost. 2nd class small parcel or large letter etc.

    With no rate being returned, no rate is recorded and then the reports showing shipping costs are blank and not useful.

    Also for those couriers who don't support sending rates to Shipstation in the way UPS do so well, its a chance for shipstation users to sense check the cost of a shipment before making…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Automate "End Of Day" (EOD) when item hits the mail stream

    Create "End Of Day" (EOD) when item hits the mail stream.

    1 vote
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