Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 481 votes
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    In consideration queue  ·  120 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  2. Customize Reports

    I would like to be able to select the information I need on a report. Currently the information I need is spread across multiple reports, and they each contain a lot of information I don't need. I will have to download multiple reports, filter them down, and then combine them. If I could simply choose the criteria I would like to include on a report, it would save a lot of time!

    31 votes
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    In consideration queue  ·  4 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. Adding Custom Fields to Shipments Line Item Export

    Exporting Line Item Data via the Shipments Tab is missing the Custom Fields data option

    After clicking Advanced Options, Custom Fields does not pop up and this is a very general need for many people including ourselves.

    We need the Custom Fields Data to be on our Shipment Line Item Export for automating our shipping process.

    30 votes
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    In consideration queue  ·  3 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  4. Average Shipping Cost by Product ID

    I would like the Shipping Cost report in Insights > Reports > Shipping Cost to have an additional filter field "Product ID" so I can calculate average shipping costs for each product. Currently that report does not specify the product ID at all.

    This will help sellers set prices on listings which are advertised as Free Shipping to the buyer.

    7 votes
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    4 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  5. Be able to report & sort by Category Reporting

    You have "Reporting Categories" with NO reports? We need a way to do a report by category, I really don't see the reason to add "Reporting Categories" as a feature and then have no way to do a report even of sales that you can do/sort BY category. I wasted a lot of time thinking that reporting categories meant something.... PLEASE fix this and add the report part to this!

    7 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Currently the reporting categories field appears in the Product exports CSV and the Product Sales Insights reports. But we do agree that we should extend the availability of this data beyond those two reports.

    We will take this request into consideration in future product planning!

  6. View Sku's option instead of Descriptions

    can we have option to display sku's instead of or with (Check Box or something) the descriptions. We have items with the same description. so its hard to tell what it is.

    2 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Just to clarify, is this about viewing item SKUs in the Sales Trends and Product Highlights Insights pages?

    If so, we’ll be taking this under consideration as we plan several improvements to reporting in ShipStation in 2021.

    If this request is about viewing SKUs in another part of the ShipStation UI, please clarify in a comment. Thanks!

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