Hi, thanks so much for bringing this up! Are you still experiencing is discrepancy between the exported file from the orders page and what you see in the UI?

Hi, thanks for posting! On the shipments page you can create a custom export that will include “Delivery – Message”. This is the same information you can see if you hover over the icon to the left of the tracking number.

Here’s more information on exporting custom report: https://help.shipstation.com/hc/en-us/articles/115001589587

Hi @Drew, thank you for bringing this up! We will look into this error message and how to make it more clear. In the meantime, please chat in with our folks here or open a request via our help center (help.shipstation.com) so we can dig in and help resolve the issue you’re seeing.

Hi @Brian, after further review, if you’re looking to project how much product you need based on trends, have you looked into the Product Highlights dashboard on the Insights page?

If you’d like more data, the Reports tab on the Insights page will also show you similar information in a table form. One report that may interest you is the “Item Demand Summary”. You can filter by order date to focus on a specific time period.

Lastly, if you’d like to know more information about the products you’ve shipped you may want to look into creating a custom formatted export from the Shipments page. Here’s more information on that: https://help.shipstation.com/hc/en-us/articles/115001589587

Please let us know here back in the product feedback forum if you have other questions.

Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea.
For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

Hi @Bradley thank you for bringing this up! You can hide the Insights page from your users by editing their permissions. Go to Settings > Account > User Management.

Once there, click “edit” next to the user in question and click on the “Permissions” tab. The one you’re looking for is called “Reporting” which is located towards the bottom of the list.

Please let us know here in the product feedback forum if this helped!

Thanks for your great idea!
We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!
For now, others may leave their votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

Hi @Patricia! Thanks for taking the time to bring this up. There isn’t a way within ShipStation’s interface to automate the raw data export but you can use our API to create a process yourself.

Alternatively, have you looked into using Zapier? Depending on what kind of information you’re using from the raw data export, you may be able to create a zap to add orders (or order items) to a spreadsheet tool based on import or shipment.

Here’s where you can learn more about Zapier: https://help.shipstation.com/hc/en-us/articles/215892308

Please let us know here in the Product Feedback forum if you have other questions or if this isn’t what you were referring to.

Hi @umdistributors, thank you for bringing this up! To make sure we’re on the same page, are you looking for a way to quickly identify your COD orders?

If so, you should be able to identify these orders by opening the order details window or looking at the order in the sidebar. If you’ve selected the COD option, you should see the text “COD” below the insurance field and above the shipping rate. Please let us know here if this isn’t what you were referring to.

Hi @ryan8! Thanks for bringing this up! While we wait for other users to chime in, have you considered using a third party browser plugin to automatically refresh tabs?

Hey @Victoria, thanks for bringing this up! We’d like to see other people’s thoughts and challenges with this before moving forward.

In the meantime, I’d like to see if I can help with figuring out getting the data you need out of ShipStation. I’m not 100% sure what specific fields you’re looking for, but one of our more comprehensive reports is on the reporting tab on the insights page.

Once there, scroll to the very bottom and take a look at the raw data exports. These will provide more information than the ones on the orders and shipments pages.

You may be looking for data that spans orders and shipments which is why you’re needing to string together multiple exports, but hopefully these will reduce the amount of stringing together you have to do.

Hey @Daniel, thank you for adding your idea! Are you only interested in the shipping cost report or are you looking to generate several weekly/monthly reports? Would this just be for you or for other eyes as well?

Hey @Heather! Thank you for taking the time to bring this up! We’ll keep this in mind if we make related updates to reports. Right now, it’s we’d like to see what other users have to say on this one before moving forward.

What kind of information are you looking for or what questions are you looking to answer with this report? The Product Sales report allows you to see your sales by store but it won’t tell you how many orders were place for each product.

Hey @Tony, thank you for posting your idea! I looked into the excel formatted reports and found that the issue is because of the way some columns are merged. You’ll have to unmerge them for now.

How often are you pulling these reports? Please vote for or add your comments to this idea if you’re interested!

Hi @CHughey, thank you for posting your idea here! Glad to hear you like the Insights page! If we make updates to the Insights page, we’ll keep your idea in mind! For now, we’d like to see what other users think about sorting their Insights graph on a per store basis.

Hey @kahunabay, thank you for taking the time to add your idea for a customer report. Can you tell me more about what question you’re looking to solve, and what kind of information you’re primarily interested in?

Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
If you know any other users that are interested please send them here!

Hi, @Craig! Thank you for taking the time to bring this one up! We’ll keep it in mind when updating our reports, but for now we’d like to see what interest there is from other users before moving forward.

If you’re interested in this idea, please let us hear you! Comments count, too!

Hello @Teddy,

An integration with Tophatter is something that is on the roadmap. If any new developments come up, we’ll keep you posted.

Hey, @dotmodshipping! Thank you for taking the time to bring this up! We’ll keep this one in mind when planning future roadmaps. For now, we’d like to see your idea gain support from other users before making a decision here.

You may have noticed you’re able to run a report called “Country Comparison Report” on our Insights page under the “Reports” section. This will only give you the countries, however, can you tell us more about the goal you’re trying to achieve by drilling down into a map?