Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Allow users to select orders in a list and bulk email those customers

    We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails…

    146 votes
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    64 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

  2. Automate email by return package marked received

    As part of our business we have customers return us packages all the time and we would like to automate an email to be sent to them once we mark their package as received in ShipStation.

    46 votes
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    10 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for taking the time to bring this up @KateME! I found a couple of other ideas that expressed the same business challenge and merged them here so the votes can be heard all in one place.

    At this time, we would like to see additional interest in this idea and hear what other users have to say before moving forward.

    To send emails when you are marking your returns as received, you’ll have to send them one-by-one by opening each order detail window and click on the email address to open your computer’s default email program.

    If you’d like to see email addresses in bulk, you can create custom exports from either the Orders or Shipments page to export the email addresses of your selected orders. Here’s more info on custom exports: https://help.shipstation.com/hc/en-us/articles/206638777

  3. Improve timing of delivery notification emails

    Right now when an order hits someone's doorstep, they can get a delivery notification email. Only problem is this email often doesn't get sent by ShipStation until hours later. We ship chocolate, so it's important the customer knows it's been delivered so they can keep it from melting. I was excited when I saw the delivery notification email, but then found out it's almost always delayed by a number of hours.

    It seems like it would be a simple fix for the development team to allow these delivery emails to be triggered immediately or even within a 15-30 minute delay.…

    44 votes
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    11 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    Thanks for adding your idea to the product feedback forum! The delivery confirmation email is ideal for customer feedback/reviews or social media follows, but I understand the need for immediate updates (especially in the case of chocolate!) so this idea will remain open for discussion.

    Here’s a bit more on the ideal use of the delivery confirmation emails in one of our blogs: https://www.shipstation.com/blog/inking-new-ideas/shipstation-101-branding-part-iv-delivery-emails/

    If you find your delivery emails aren’t being sent at all or days later, I recommend reaching out to our support team via chat or a support request to try to identify future issues.

  4. Ability to delay shipment notification email regardless of marketplace notifications.

    I want to delay shipment notification to my customers until their package hits the USPS mail stream. The documentation at https://help.shipstation.com/hc/en-us/articles/206638577#auto
    says that if I use a supported carrier, "you'll be able to set up Delayed Shipment Notifications based on when the shipment first hits the mailstream". Customer support, however, says that this doesn't work unless marketplace notification is also happening. I don't see why one has anything to do with the other - my carrier is USPS/stamps.com and SS is talking to it. My marketplace is Paypal and I don't really care if it's updated or not.

    24 votes
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    10 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for posting your idea here, @Julia! At this time delayed notification is tied to both marketplace and customer updates. Is there something you’re looking for with a delayed shipment email confirmation?

    From ShipStation users to my own ecommerce experiences, I’ve seen email confirmations edited to: “Your shipping label has been created, please wait X hours before checking your tracking number” and this alleviates your customers reaching out to you.

  5. UPS Quantum View Notify and Other Carrier Notifications

    Having UPS Quantum View Notify functionality would be amazing. It's an extremely powerful tool that basically allows to send notifications to the customer regarding their delivery status, like delays in transit or if it's sitting at a UPS Access Point.

    I'm not sure what other carriers have in regards to this, but I'm sure they may have something similar.

    Delivery confirmation is one thing, and already very good, but having even more notifications like listed above would be incredible. We have customers who's packages end up sitting at UPS Access Points until they are returned to sender because they don't…

    13 votes
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    4 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback. This is a really good idea and seems to fit into some other feedback around expanding the notification capabilities in ShipStation in general, which we are looking at developing in 2021.

  6. International Date Format for shipment notification Emails

    Currently the date dormat for shipment notification Emails is only available in US format (mm/dd/yyyy).

    We would require international date formats, e.g. we are in Australia and would require the option to report dates as dd/mm/yyyy, Europe might need dd.mm.yyyyy

    6 votes
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    6 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hi thanks for sharing 2SL_Webstore! We’re re-opening this idea to hear more from users like yourself.

    It turns out we misunderstood the original idea. The email date format is currently set to show mm/dd/yyyy and can’t be changed at the moment and the date format in settings only effects the ShipStation interface.

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