Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Shopify SMS FB Messenger Support

    With Shopify rolling out order updates via SMS and FB Messenger, any plans to support these features?

    We're currently using ShipStation's Order Shipped email simply because the tracking page it provides is better than Shopify's. In turn, customers who subscribed to be notified via SMS and FB Messenger do not get any messages when their order ships out because ShipStation is basically disabling the trigger on Shopify's side when it fulfills the order and update Shopify. This is what we found out after talking to both ShipStation and Shopify support.

    8 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @EmazingDot, thanks for taking the time to bring this up! This isn’t currently on our immediate radar, but we’d like to hear from other folks to help get the ball rolling.

    If anyone is interested, please vote and add your thoughts here in the forum!

  2. Notifications - email and sms by customer choice

    We have a Shopify Store. Would like the 2 shipping notifictions from Ship Station really come from Shopfiy after the tracking number has been migrated over. This would:
    1. allow our customers to choose how they'd like to be notified, email or sms. 2. manage all notifications in one place. 3. design all notifications to look alike.

    2 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ability to manually push an email

    Ability to manually push emails and chose the template. For example if something is taking extra long to ship I may want to select those 4 orders orders and send an email telling them sorry but it is taking longer than expected..

    5 votes
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    1 comment  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  4. ShipStation automatically emails a Delivery Exception notification

    It would be great for ShipStation to send an email whenever the status of an open shipment changes to "Delivery Exception" or another undeliverable status. This would eliminate the need to manually check the delivery status or retroactively dealing with an upset customer contacting us because an order hasn't shown up. It would also allow the customer see immediately that there is an issue with shipment and perhaps troubleshoot it on his/her own. Our packages are also time sensitive so figuring out why a package can't be delivered as fast as possible would be helpful!

    This would be a HUGE…

    137 votes
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    27 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  5. Chat feature between users

    ShipStation is ideal for many things, but I'd love to be able to have a chat feature between users. If the warehouse has any questions about an order they could chat with customer service, then the transcript could be placed in each order as well. For instance, something is a rush, then could tell the warehouse that.

    5 votes
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    1 comment  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  6. Manage Customer through API (Create, edit, delete)

    Able to create, edit, and delete customer through ShipSation API.

    This will allow users to integrate their own custom system with ShipStation to manage their customers rather than having to do it in two places.

    7 votes
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    1 comment  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create "Verify address" button to notify customer to update their invalid addresses.

    I think it will save me lots of time to not manually asking customers to update their shipping address because when shipstation systems shows that their address is invalid.

    I need to manually send them an email and ask them to update their address. This takes time and customers orders sometimes is held longer because of that.

    Thank you

    15 votes
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    3 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  8. new zealand

    Add address validation for new Zealand with DHL, I believe DHL already offer it within the API it just needs to be utilized.

    6 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow sending Shipment Notifications to multiple email addresses

    We have many many clients who want shipping notifications sent to multiple people in their organizations. Or, with some clients, we want a notification sent to both us and them.

    ShipStation currently allows on email address, despite the fact that the email address field can contain at least 757 characters (I didn't feel the need to check for more than that).

    All of the email systems I'm familiar with allow for multiple email addresses to be listed by using a separator, usually a comma or a semi-colon, to distinguish between unique email addresses, like this:
    "name1@company.com;name2@company.com;…

    90 votes
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    17 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  10. Link to Big Commerce Order

    BigCommerce's native "Shipped" email includes a link to the customer's order online. Can ShipStation's "Shipped" email notification include this link as well? Then we don't have to use BC's emails at all and send a single email instead of 2.

    3 votes
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    2 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @Mary! Thanks for bringing this up. While we wait for more users to chime in here, can you tell us more about these two emails your users are receiving? What type of information is included in each email?

  11. carrier shipping charges

    Allow carrier shipping charges to be included in Shipment Notification emails. Very important feature for companies that provide drop-shipments.

    6 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  12. Voided Shipment Emails/ Updated Tracking relayed to customer.

    I would like to have the ability to set up ShipStation to generate an email that gets sent to my customers when shipments are voided.

    As it is, if a change needs to be made to a shipment due to incorrect "ship from" addresses, 3rd party shipping account info, or any number of possible scenarios that are most often due to inconsistent automation rules, no information is relayed to the customer that a shipment has been voided.

    If I can set up a shipment confirmation email, why can't I set up a voided shipment email?

    8 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  13. Buyer company name

    Include the Buyer company name on the email template fields. Currently, the only buyer field that Shipstation holds onto would be the buyer name. I can include the buyer name on the shipment notification but you do not currently have a way to include a field replacement for the buyer company name on the email. This would be helpful for our internal email notifications, so at a glance we can see which customer an order belongs to.

    3 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  14. New Customer entries should not need to be imported via a .CSV to be in Customer list

    I am a MAC and iCloud user. I don't use CSV files. The customer section should be as simple as an address book in your smartphone. To add a customer should be liked adding a contact. Why in the world do I need to create a .CSV file to add an address for a company I ship to very often. Its an Amazon FBA warehouse. Amazon.com FBA sites do not stay in customer list after you ship to them like other customers do

    4 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  15. Email Notification When Manual Order is Created

    I realized I could create a separate store in Shipstation specifically for my manual Warranty orders. It would be amazing if you had the option to send an 'Order Created' email notification to the customer once the agent actually creates the Manual Order.

    8 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  16. We have 4 Couriers. When my customer asks us for shipping prices we would Like to be able to export shipping prices from the shipping calcul

    When our customer asks us for shipping prices we would Like to be able to export shipping prices from the shipping calculator in shipstation from all our couriers since we do not know if the customer is looking for affordable shipping, Fast shipping, or has a preferred courier it is frustrating having to copy every line everytime a customer asks for shipping price. Just On eBay we have this question asked several times a day. To have a simple way of offering this to them so they decide would save us a lot of time. We have 4 Couriers with…

    7 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  17. add the ability to send customers the actual declared value on our custom template for our Shipment Notifications

    Would like to be able to send our international customers the actual declared value of the shipped item(s) on our custom template for our Shipment Notifications. International customers need to know the declared value before attempting to take delivery - so all the values match what is on record with customs. This could be done with a similar function to the already existing "SHOWCOST" function... something like "SHOWVALUE". thanks

    3 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  18. Backorder Email

    It would be nice to send an automatic email to the customer when an item that they ordered was placed on back order. Or when an order is split, so that they know why only part of their order is shipping, and not the complete order.
    Thanks!

    25 votes
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    4 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  19. It would be great if I could customize an email template with the customers first or last name

    Being able to do this adds a personal touch and the email doesn't seem so Generic

    44 votes
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    8 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  20. picture

    Sometimes seller/buyer communication consists of Pictures. It would be great if pictures can be attached to the Customers Files in Ship Station.

    1 vote
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
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