With Shopify rolling out order updates via SMS and FB Messenger, any plans to support these features?

We're currently using ShipStation's Order Shipped email simply because the tracking page it provides is better than Shopify's. In turn, customers who subscribed to be notified via SMS and FB Messenger do not get any messages when their order ships out because ShipStation is basically disabling the trigger on Shopify's side when it fulfills the order and update Shopify. This is what we found out after talking to both ShipStation and Shopify support.

We have a Shopify Store. Would like the 2 shipping notifictions from Ship Station really come from Shopfiy after the tracking number has been migrated over. This would:
1. allow our customers to choose how they'd like to be notified, email or sms. 2. manage all notifications in one place. 3. design all notifications to look alike.

Ability to manually push emails and chose the template. For example if something is taking extra long to ship I may want to select those 4 orders orders and send an email telling them sorry but it is taking longer than expected..

ShipStation is ideal for many things, but I'd love to be able to have a chat feature between users. If the warehouse has any questions about an order they could chat with customer service, then the transcript could be placed in each order as well. For instance, something is a rush, then could tell the warehouse that.

Able to create, edit, and delete customer through ShipSation API.

This will allow users to integrate their own custom system with ShipStation to manage their customers rather than having to do it in two places.

I think it will save me lots of time to not manually asking customers to update their shipping address because when shipstation systems shows that their address is invalid.

I need to manually send them an email and ask them to update their address. This takes time and customers orders sometimes is held longer because of that.

Thank you

Add address validation for new Zealand with DHL, I believe DHL already offer it within the API it just needs to be utilized.

BigCommerce's native "Shipped" email includes a link to the customer's order online. Can ShipStation's "Shipped" email notification include this link as well? Then we don't have to use BC's emails at all and send a single email instead of 2.

Allow carrier shipping charges to be included in Shipment Notification emails. Very important feature for companies that provide drop-shipments.

I would like to have the ability to set up ShipStation to generate an email that gets sent to my customers when shipments are voided.

As it is, if a change needs to be made to a shipment due to incorrect "ship from" addresses, 3rd party shipping account info, or any number of possible scenarios that are most often due to inconsistent automation rules, no information is relayed to the customer that a shipment has been voided.

If I can set up a shipment confirmation email, why can't I set up a voided shipment email?

Include the Buyer company name on the email template fields. Currently, the only buyer field that Shipstation holds onto would be the buyer name. I can include the buyer name on the shipment notification but you do not currently have a way to include a field replacement for the buyer company name on the email. This would be helpful for our internal email notifications, so at a glance we can see which customer an order belongs to.

I am a MAC and iCloud user. I don't use CSV files. The customer section should be as simple as an address book in your smartphone. To add a customer should be liked adding a contact. Why in the world do I need to create a .CSV file to add an address for a company I ship to very often. Its an Amazon FBA warehouse. Amazon.com FBA sites do not stay in customer list after you ship to them like other customers do

I realized I could create a separate store in Shipstation specifically for my manual Warranty orders. It would be amazing if you had the option to send an 'Order Created' email notification to the customer once the agent actually creates the Manual Order.

Would like to be able to send our international customers the actual declared value of the shipped item(s) on our custom template for our Shipment Notifications. International customers need to know the declared value before attempting to take delivery - so all the values match what is on record with customs. This could be done with a similar function to the already existing "SHOWCOST" function... something like "SHOWVALUE". thanks

It would be nice to send an automatic email to the customer when an item that they ordered was placed on back order. Or when an order is split, so that they know why only part of their order is shipping, and not the complete order.
Thanks!

Being able to do this adds a personal touch and the email doesn't seem so Generic

Sometimes seller/buyer communication consists of Pictures. It would be great if pictures can be attached to the Customers Files in Ship Station.