Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Email notification when an On Hold Order is released for shipment

    We send a lot of subscription orders on a monthly basis that are entered into the system as "On Hold" orders at the time the subscription is purchased. Orders get released from On Hold status and sometimes sit for a couple of days if no other orders are going out. We need an automated email sent to us alerting us an On Hold order has been released for shipment. It would make our workflow more efficient.

    1 vote
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  2. Total Cost rather than Unit Cost

    I thought it might be helpful if along with the [SHOWCOST] field there was an option to show the total cost of the order rather than the unit cost?

    1 vote
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  3. Branded Returns Portal - Change the Wording

    The current wording on the Branded Returns Portal is this:
    Look up your order
    Enter your order number below along with your zip code to find your order."

    We get multiple customers a day calling that they could not use this to generate a return label. We found that they are entering their billing zip code, not their shipping zip code. We should be able to edit this text. Customer support said this is currently not possible. Please review this and make this more customizable.

    1 vote
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  4. Shipstation Should Recognize OnTrac as Un-trackable carrier instead Trackable

    Shipstation should not recognize this carrier as Trackable, because it is NOT. It generates conflicts with Email notifications.

    1 vote
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  5. Controlling the Font on Email Templates

    Please make the Items List font editable. Your documentation here https://help.shipstation.com/hc/en-us/articles/206639917-How-do-I-edit-my-email-templates-source-code-HTML- says that we can control the font that the email templates use, but after going back and forth with support for over a week, we were told that we cannot fully control the font. I quote, "Add CSS either inline or between <style> tags at the top of the template." In fact, an error code will appear when using the CSS style tag. We have used inline styling, but it doesn't control the font for the Items List. So the look and feel is unprofessional and inconsistent. Partly our…

    1 vote
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  6. Notify customer when I split an order that X Y Z items are remaining to be shipped.

    I would like an email automation that would notify the customer that I split their order and X Y Z Products are remaining to be shipped.

    2 votes
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  7. CONFIRMATION SMS

    it will be a great idea if we were able to send shipment and delivery confirmation via text (SMS), not just emails. As you know some people still not used to emails, tthey dont use emails at all, but they can text, if we can only send shipping confirmation via SMS it will be great, i know there are other softwares that uses this, but i am surprised not to see it as one of your options.

    8 votes
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  8. woocommerce customer notes

    Customer facing notes are written back to woocommerce when a label is created.

    They are misleading to customers. We have shipstation send an email "When the package hits the mailstream". I would rather have this note sent over from shipstation at the same time or be able to control this as a customer facing note/internal note. An order isn't really completed until it's shipped and printing a shipping label doesn't mean it's shipped.

    1 vote
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  9. A tax ID saved to a specific customer record

    We mainly use Shipstation for B2B exportations and i would really appreciate the opportunity to have a field to put the Tax ID when i import customers.

    Also, this Tax ID should be linked with my UPS accound so that the number actually appears on my commercial invoices.

    Thanks

    4 votes
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  10. Can we add a feature where shipment notification can be sent to multiple contact rather than just 1 contact?

    Can we add a feature where shipment notification can be sent to multiple contact rather than just 1 contact?
    I want to send notification to requesters and recipient. As of right now, only recipient can receive an email notification when a shipment is processed.

    1 vote
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  11. New Customers & automation

    Hi, I am looking for a way to IDENTIFY new customers automatically. Currently all our orders are imported from an OpenCart shopping. When a customer places an order they all come in the same way, whether new or repeat. I currently want to have a indicator (a buyers note) that we would have attached automatically to the NEW customer. So that when we print our packing lists, we will see the message and the team would then know to put in Material in their package. Currently when I see all my orders, I have to hover over the RECIPENT to…

    6 votes
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  12. Ability to download tracking information for SurePost and MI

    Ability to download tracking information for SurePost and Mail Innovations?!?!

    Would like to be able ot email the customer both tracking numbers and explain that one log is a transfer (hand off) from UPS to USPS.

    3 votes
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  13. Slack Webhook Support

    Slack has a particular format that webhooks have to be in. Right now the ship station webhook does not work with slack. It would be great to have this integrated. Their standard is explained here: https://api.slack.com/incoming-webhooks

    3 votes
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  14. Ability to add JSON to the email template

    We need the ability to add JSON to the email template.

    For example, we have Trustpilot Automatic Feedback Service uses some JSON code in the shipment confirmation email (shipment email template), and JSON is not a language our email template supports at this time. With this, we can provide additional product and site reviews to our site's products. Company and product reviews have never been more important then they are now to get a customer to make the decision to buy for you.

    5 votes
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  15. 1 vote
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  16. Develop a Help Scout Integration

    We would love to see a Help Scout Integration. If we could see order tracking info directly in Help Scout, our help desk, that would increase efficiencies drastically.

    4 votes
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  17. Sortable Customer Email List

    I wish there were a way to create a customer name and email list, sortable by marketplace.

    4 votes
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  18. Enable all shipment notifications

    FedEx and others have various push options for letting shippers and recipients stay on top of shipments (when picked up, when something unexpected happens, when it is out of delivery, etc.). With Shipstation the ONLY notification that comes is when it is delivered.

    I want to know if a customer's shipment is delayed, if there is a problem. And, if it is picked up. And knowing that shouldn't involve me having to go and fetch the information. There should be an option with each shipping company as to which of their notifications you want to get and which you want…

    9 votes
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  19. Multiple email addresses for customers -

    I have several customers that would like multiple email addresses on their account. For instance, we drop ship for a distributor. They want to be notified and they want the recipient to be notified. Currently I have to do one or the other manually.

    I have other customers who would like shipping notices sent to two or more email addresses as well

    10 votes
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  20. Return email message more customizable

    It would be of great interest for us to be able to “smartly” customize the content of our return email messages. It seems we can somewhat manage the message body in Settings-> Store Setup -> Returns. But then, that’s just an empty field. It would be nice to keep the number order just like what the automated email is generating, but then be able to customize the rest. We would definitely like to be able to change the subject (title) of the mail itself.
    Most of our customers don’t speak English (well they probably understand it, but it’s not really…

    1 vote
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