Product Feedback & Fresh Ideas

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  1. Slack Webhook Support

    Slack has a particular format that webhooks have to be in. Right now the ship station webhook does not work with slack. It would be great to have this integrated. Their standard is explained here: https://api.slack.com/incoming-webhooks

    3 votes
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  2. Ability to add JSON to the email template

    We need the ability to add JSON to the email template.

    For example, we have Trustpilot Automatic Feedback Service uses some JSON code in the shipment confirmation email (shipment email template), and JSON is not a language our email template supports at this time. With this, we can provide additional product and site reviews to our site's products. Company and product reviews have never been more important then they are now to get a customer to make the decision to buy for you.

    5 votes
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  3. 1 vote
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  4. Develop a Help Scout Integration

    We would love to see a Help Scout Integration. If we could see order tracking info directly in Help Scout, our help desk, that would increase efficiencies drastically.

    1 vote
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  5. Sortable Customer Email List

    I wish there were a way to create a customer name and email list, sortable by marketplace.

    4 votes
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  6. Enable all shipment notifications

    FedEx and others have various push options for letting shippers and recipients stay on top of shipments (when picked up, when something unexpected happens, when it is out of delivery, etc.). With Shipstation the ONLY notification that comes is when it is delivered.

    I want to know if a customer's shipment is delayed, if there is a problem. And, if it is picked up. And knowing that shouldn't involve me having to go and fetch the information. There should be an option with each shipping company as to which of their notifications you want to get and which you want…

    3 votes
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  7. Multiple email addresses for customers -

    I have several customers that would like multiple email addresses on their account. For instance, we drop ship for a distributor. They want to be notified and they want the recipient to be notified. Currently I have to do one or the other manually.

    I have other customers who would like shipping notices sent to two or more email addresses as well

    6 votes
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  8. Return email message more customizable

    It would be of great interest for us to be able to “smartly” customize the content of our return email messages. It seems we can somewhat manage the message body in Settings-> Store Setup -> Returns. But then, that’s just an empty field. It would be nice to keep the number order just like what the automated email is generating, but then be able to customize the rest. We would definitely like to be able to change the subject (title) of the mail itself.
    Most of our customers don’t speak English (well they probably understand it, but it’s not really…

    1 vote
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  9. Selection of email address for sending a separate notification with BCC

    We are using TrustPilot to get reviews of the products people are purchasing. We need to send out a BCC to TrustPilot for them to fire a product review after the product has been received. Currently fires the BCC every time. We need to select what templates get an additional BCC sent out. Otherwise the customer will get multiple emails to review the product.

    3 votes
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  10. Allow me to add customers into address book without having to create an order or input email

    I am sending out a lot of samples and it's really frustrating that I can't import my customers and have them saved if they don't have an email address. I had to import them and already create orders for them, but I don't want to categorize them like that just yet because I'm not ready to ship. It creates a lot more work on the back end and I'm almost justifying sending out all of my samples (around 200) with another carrier for ease of use and creating a better customer database.

    3 votes
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  11. Allow Delivery Notifications to be Not sent for certain addresses in Automation Rules

    It would be pleasant to have the ability to select certain addresses that when packages are delivered, the system automatically does not send a delivery confirmation. For instance, eBay international orders all go to a certain address in the states before being shipped internationally. The customer still receives a delivery email even tho the package is not delivered. It would be great to be able to have those customers not receive email notifications on delivery.

    1 vote
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  12. Branded Returns Portal Error - Customers cannot return within return window

    When customers attempt to make a return well within their return window, the branded returns portal will sometimes take them to a page that says "Please contact us about your order."

    Initially I was under the impression this only happened to international orders, but it happens to domestic orders as well and it makes customers think that we are trying to delay their return.

    Please consider making this a high priority issue.

    3 votes
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    Hi @David CT, thanks for bringing this up! There could be a few things that are stopping your customers from making a return so for a more detailed reason why your specific order has been stopped I recommend reaching out to our folks here by going to help.shipstation.com and submitting a request.

    Here’s an article that might help you figure this out as well. The limitations are listed under “A few things to note” towards the bottom of the page: https://help.shipstation.com/hc/en-us/articles/115003523487

  13. delivery confirmation emails

    Please set your system to make a call to FedEx at regular intervals to refresh tracking data. Or at least make this an option for customers to set up. We ship perishable items but my customer sometimes don't receive delivery confirmation until days after the delivery. This is not helpful.

    1 vote
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  14. Allow editing of return email subject

    Allow editing the subject of "Return" emails. This would allow us to add [Important] to the subject for Amazon return emails. This gets around the "opt out" flag and ensures the email is sent to the Amazon customer.

    Currently our agents download the label and manually send an email to ensure it is delivered to the customer.

    From Amazon:
    However, even if a buyer has opted out of unsolicited messages, if you need to send them a message critical to completing his or her order, you can include the word [Important] in the subject of your message

    1 vote
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  15. More Field Replacement variables in email templates

    Would love to have the ability to include more data into email templates, specifically Destination Country, Destination ZIP or Postal Code, list of product SKU numbers, etc.

    This would be great to personalize emails.

    4 votes
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  16. Notification Instant or Mail Stream on Individual Orders

    It would be awesome if there was a way to select "Notify when it hits the mail stream" or "Notify immediately" was an option that could be selected individually.
    We have some items that have a delay before they ship, and customers always call because the tracking number shows no movement, and other orders that ship immediately.

    3 votes
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  17. When a shipment notification fails send an email to the seller

    When the shipment notification fails on any of the four steps send an email to the seller to retry the failed steps, and also notify the seller of the cause of failure and possible ways to fix it

    4 votes
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  18. sending tracking numbers via SMS

    System should send tracking numbers via SMS

    13 votes
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  19. Addon Products

    I need the ability to use a template tag or product selection to use in an email communication that allows me to upsell and suggest other products to purchase from the store or marketplace they bought from.

    The email is already allowed to the customer since it informs them of shipment or delivery. Why not take advantage of it to suggest other products that are popular or that you want to promote.

    A logical use of communication.

    It would also be really helpful to have this as an option in branded pages as well.

    3 votes
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  20. customize return label email

    We would like to be able to customize the email that the return label gets attached to. Currently the body and headers of the email are not customizable.

    In the FROM field the email reads:
    From: "Our Store Name" <tracking@shipstation.com>

    We would like to customize the FROM email address and use an html template for the body of the email.

    1 vote
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