Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. UPS customer notifications

    It would be very benneficial for the customer to be notified as the package with UPS changes status for example out for delivery. It would also be nice to have the capability to text message the tracking package status.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  2. Add a few more Field Replacement values in the email options. We use the email notification to notify drop shippers of an order they need to

    Add a few more Field Replacement values in the email options. We use the email notification to notify drop shippers of an order they need to ship. Currently we can only include all the products in an order [Item List]. Please consider adding a few additional variations to this, such as [Item List Group 1],[Item List Group 2],[Item List Group 3],[Item List Group 4]. Then we can tell Shipstation in the products section which products are from group 1, group 2, etc. And then we can send the email to the vendor, and only populate products that they need to…

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  3. Stop Closing Account - Offer Account Hibernation instead

    Stop closing an account for non-payment or paused payments. When this happens the subsequent stamps.com account is closed too. Instead, offer a "hibernation" feature which pauses the account until the account owner is ready to resume. Recently, lost $30 in postage credits due to this "policy".

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  4. Order history when hovering over recipients name

    V2 had a feature that when you hovered over a recipient's name is showed how much they spent in the past 12 months and had as well the previously shipped orders. As a user of Shipstation for many years, I found this feature useful a dozen times a day when I had to fix a customers address it made to where I could quickly click the previously shipped packages and reference the address used before. This was one of the most useful feature to me in shipstation. Please bring it to V3! What used to take me 30 seconds now…

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  5. klayvio

    an integration with Klaviyo for Order Shipped, Order on its way, Order Delivered would be ideal

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  6. Customer Reporting Needs Improvement

    You need better reporting, what you have now is seriously lacking. Being able to ship and send out our packages is only a small part of our needs. You really need to enable much better reporting capabilities, or exporting tables capabilities. the owners of our company are having IT look for another solution going forward just because we can't run any meaningful reports.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  7. Curb side / in store pickup status relayed to customer.

    Update the customer on the status of their curb side order. When it's been picked, built, ready for pick-up, etc. Same workflow as shipped orders.

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  8. Repeat Customers

    Ok so you guys SHOW "Returning Customers" in the Insights UI but there is NO WAY to actually identify / see who the returning customers are.

    It would help to obviously be able to SEE your returning customers to re-market to them. Obvious stuff here.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  9. UPS Quantum View Notify and Other Carrier Notifications

    Having UPS Quantum View Notify functionality would be amazing. It's an extremely powerful tool that basically allows to send notifications to the customer regarding their delivery status, like delays in transit or if it's sitting at a UPS Access Point.

    I'm not sure what other carriers have in regards to this, but I'm sure they may have something similar.

    Delivery confirmation is one thing, and already very good, but having even more notifications like listed above would be incredible. We have customers who's packages end up sitting at UPS Access Points until they are returned to sender because they don't…

    11 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  10. Add SHIPPING PAID TOTAL attribute to automated email templates

    I am working with a 3PL that requires constant confirmation to individual clients about which orders have been received and which orders have been shipped.

    Currently, there is no way to attach a SHIPPING PAID TOTAL attribute to an email template. This would allow me to automate communication involving a critical piece of invoicing information for a wholesale client that ships based on NET15 and NET30 terms without manually sending a summarized export.

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  11. Applying for an RMA instead of just submitting one without approval

    When a customer creates an RMA through the Branded Returns Portal, it should not be possible just to print the shipping/return label right away. The customer should apply for an RMA, and if it gets approved then the shipping label can be printed.
    This would help us gain control over RMA's

    14 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  12. drip

    Integration with Drip for email communications. Drip is an awesome solution that allows you to create workflows for interaction so you can integrate numerous business process into your customer communication strategy.

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  13. Send Shipping Confirmations even if ShipStation cannot connect back to the sellers market place.

    Could you add an automation rule that when Shipstation is not able to connect back to the market place it still emails the customer the tracking information when an Item is shipped. Right now, customers do not get emailed and it potentially creates an upset customer. You could even just switch the workflow to email customer then connect with market place.

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  14. Creating a label

    Being able to have a email autoatically sent EVERYTIME we create a label. For example, when we want to do an exchange, we have to search in our client database and find the one we're looking for and then create a label that isn't attached to any order. in that case, we have to email that custumer personnally to tell them that the exchange package is being sent and give them their tracking number.

    So, what we would want is that everytime a label is created, wheather it's attached to an order or not, an automatic email is sent (like…

    5 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  15. Use customer's first name only

    Add a Field Replacement option that lets you use your customer's first name instead of their first and last. It looks more personal and other companies are doing this already.

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  16. Add ability to Override Verified Address for individual customers

    Correct individual customer address keeps being overridden by the verified address. Street name is changing & we need to manuallly update for this customer only on a regular basis. Would be great to be able to select individual customers that the address verification shouldn't apply to. Thanks!

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  17. Send one email with all the tracking numbers on split orders

    Our wholesale customers orders are sometimes split into 10 or more shipments. When we split the order and generate a label for each shipment, it is sending an email. It is annoying for the customer to get 10 different emails for one order.

    There is the 'Don't send email' setting per shipment, but this is a temporary workaround to not annoy the customer.

    It would be helpful to send only one email with all the tracking numbers on a split order.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  18. Email notification when an On Hold Order is released for shipment

    We send a lot of subscription orders on a monthly basis that are entered into the system as "On Hold" orders at the time the subscription is purchased. Orders get released from On Hold status and sometimes sit for a couple of days if no other orders are going out. We need an automated email sent to us alerting us an On Hold order has been released for shipment. It would make our workflow more efficient.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  19. Total Cost rather than Unit Cost

    I thought it might be helpful if along with the [SHOWCOST] field there was an option to show the total cost of the order rather than the unit cost?

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  20. Branded Returns Portal - Change the Wording

    The current wording on the Branded Returns Portal is this:
    Look up your order
    Enter your order number below along with your zip code to find your order."

    We get multiple customers a day calling that they could not use this to generate a return label. We found that they are entering their billing zip code, not their shipping zip code. We should be able to edit this text. Customer support said this is currently not possible. Please review this and make this more customizable.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
← Previous 1 3 4 5 6 7
  • Don't see your idea?

Feedback and Knowledge Base