Batch processing to add customs information to international shipments.
We have 165 international orders from a Kickstarter project (along with about 1,600 domestic). The international orders were imported WITHOUT customs information provided. It would be EXTREMELY helpful to be able to "batch" add information for customs to all of these orders. Just fyi, we do not have these orders linked to "products/items." We would simply like to bulk apply information to all of these orders. Unfortunately, there is not a feature that allows me to do so with customs information. Huge pain...
Thanks for your input! You’re right that we currently have limited bulk actions for customs information, so we’d like for your idea to gain more support from other users before making a decision.
Any information you can add here may catch the attention (and votes!) of users in similar situations. Please be sure to comment here in the forum if you’re still interested in having bulk actions for customs information.
In the meantime, since we do not support Kickstarter directly, here is an idea from another user to integrate with Kickstarter you may be interested in: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/5619286
eron swedberg Catto's Graphics, Inc. commented
We regularly import huge quantities of items and need to bulk apply customs declaration description, quantity and value for thousands of items at once.
Thomas Romer chopshopstore commented
This is crazy. Why are there all these bulk actions you can do, but only one is to set the customs type?!? What about price? Description? Crazy.
Danea Gail Mercy House Global commented
We run a monthly subscription club, so the individual items change each month so setting up product defaults would not work. All of our international labels will be the same in one month, but each month they will change. I can do bulk customs forms in Stamps.com, but for some reason it is not an option in ShipStation. Doing them one by one is VERY time consuming. When will this be fixed?
Hi @Jeff, thanks for checking in. Have you looked into setting up your product defaults? This would automatically apply a more appropriate description every time your the product imports.
Here's more information on product defaults: https://help.shipstation.com/hc/en-us/articles/206639227
Alternatively, if you only sell one category of products, you can have your customs description always read as "books". Here's more on that: https://help.shipstation.com/hc/en-us/articles/205900328
Jeff Lawson Grim Oak Press commented
Same issue. We ship media and books internationally and customs will stop it when the title of the book is in the description for the customs declaration. If we label the description as "Book" it does not get stopped for inspection. This is a major pain for our international folks so we try to "remember" to update them.
Luis Crespo TeeRico LLC commented
Absolutely agree. It's excruciating to manually, record-by-record, add repeat customs information. The biggest failing in the Shipstation application by far. MAKE IT HAPPEN PLEASE.
Tactical Keychains commented
I just ran into this issues as well. While I have 1900 Kickstarter orders, luckily I only have one product and the max reward was 5. I have yet to ship, so I'm not sure what it will show on the customs form as they are different colors...
HOWEVER on my website I have 2 orders (not a huge deal right now) that are international with 6 and 8 different items.
The easiest solution would be to use the "preset groups" for the customs form, instead of the individual product. This automatically merge the line items on the customs form and should be easy to fix I would think. What do you think shipstation?
@Admin we have been using the customs default settings to always list one consolidated description at one price, but we have to manually update the value in many cases. The quickest way to do it en mass is by using the sidebar plus some muscle memory in terms of number of times to press TAB, but it'd be much easier if we could batch edit the description, quantity, declared value, and country of origin.
Ah, that's an interesting case. Thanks for adding that!
Just to make sure we're all on the same page, while you can set customs information at the product level through product defaults, the only way to consolidate customs declaration lines is to do this manually. Is that right?
@Admin We know we can pull the data from product line data, but it's not helpful. The example is: Let's say we have pencils uniquely identified by SKU by color. A customer orders a full rainbow. If we set customs by searching product line data, we get 7 lines on our commercial invoice that are overly specific. Whereas if we have our default set to just say "Colored Pencils" with a value for the whole set, it's less confusing for customs and actually gets delivered with fewer issues. (and doesn't have to spill over onto multiple pages on the CN-22). 99% of our shipments work like this, with a much better international delivery rate listing the items in sum as one item. However that sum (country of origin, specific description) changes from project to project, so the ability to bulk edit would save many hours of work.
@Yatri Trivedi Spytec Inc and @James Takenaka Game Salute - Thanks for adding your comments here! The best way to populate your customs information is to use product defaults (unless the Selling Channel or CSV file you're using does not pass over any line item information like KickStarter in @Herb and @Tim's case).
With product defaults you'll be able to automatically set the customs information per product, more info here: https://help.shipstation.com/hc/en-us/articles/206639227
Is this helpful, or is there another obstacle blocking you from efficiently shipping your international orders?
Yatri Trivedi Spytec Inc commented
We have the same issue, since we use Stitch and Stitch does not populate customs information into ShipStation. Bulk editing products with this information would also be useful, or adding an automation rule which handles it on a per order basis.
James Takenaka Game Salute commented
Please add this function to help our warehouse shipping staff with their international shipments.
We have the same issue. This has a HUGE impact on our business, as Kickstarter is one of our main driving forces, and as such we have hundreds to thousands of orders shipping internationally that are exactly the same. Currently the only bulk action available for Customs is the Content type. It would be helpful to be able to bulk edit the description, quantity, value, HS code, and Country of Origin, even if it means that it assumes there is only one line of customs data.