auto-update shipping address indicated by color change or icon
We are having an issue with shipstation automatically fixes the addresses if it sees something wrong. We have also experience it changing it incorrectly and the package comes back to us as undeliverable.is there a way, that if the system auto changes or updates the address, for it to alert us somehow maybe with a color change or a different icon like it does with a messed up address?
dherbs
shared this idea
Hi, @dherbs! Thanks for taking the time to bring this up! We will keep this in mind for future updates, and at the same time we’d like to see your idea gain traction from other users before making a decision.
In the meantime we’d like to hear some more information from you. About how often are your shipments being returned to you due to this each week?
Please add any other details that may help us and other users understand what’s going on by commenting here in the forum.
3 comments
-
Becca Peter Pole Vault Power
commented
I would also like to see this feature implemented. I have been burned by this on both domestic and international orders, and have also had to turn off the feature :(
-
Kendra Poole Archway Variety
commented
I have had this happen multiple times. I have seen simple changes in structure that are fine, but I have also had Shipstation drop apartment numbers and change street names. This month I have had 4 returns that were due to address verification. I have turned it off in my store but I want to use it. I just posted this same issue as a request but will instead leave my votes here!
-
Mark B.
commented
I agree with the user's request, as we too are experiencing the same issue.
As I've been using stamps.com software up until now, my experience within stamps.com software is when an order is imported from my store, stamps.com would prompt me to verify any changes it would make to an addresses before it makes them - except for minor changes like adding the 4 digits to a postal code.
With "Automatically standardize and correct bad addresses when validated?" disabled/enabled ... I don't seem to get prompted to verify an address if something other than the postal code is being changed ... or if there's an issue.
Would be great if there was a way to get prompted when something other than a postal code is being changed, so that one can manually accept or reject a change.
I haven't reviewed all the suggestions, but I did stumble upon this one which is related, that should likely be merged:
http://support.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/13720857-notify-when-an-address-is-auto-corrected