The ability to have decimal points in the quantities.
We sell items by weight, so when someone purchase 1.25 lbs it shows up as a quantity of 1.25. Shipstation rounds this up to a quantity of 2 which makes all our packing slips and international shipping labels incorrect. When a person purchases 1.25 lbs at $80 for instance their international shipping label should show they spent $100 but instead Shipstation rounds it up to $160. This is inaccurate and they will then possibly be liable for duties on something they didn't buy. I don't understand why you wouldn't allow decimal points in the quantities. If you did this it would make all our reporting in Shipstation accurate and usable, instead it's inflated and unusable. Please do this soon so we don't have to look for an alternative shipping solution.
lampwork
shared this idea
The product team will review your request and you’ll hear from us once we have made a decision. Please post your comments back here so that others can collaborate on this as well.
15 comments
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Michelle McHazlett Park Avenue Yarns
commented
This is a must for us, too. Or we at least need a way for the quantity to come over as a note so that we can verify.
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Slack
commented
This is also a feature we are still looking for. Our products are also sold by weight and having decimal points would be very helpful especially for inventory control
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Brian Saha Pinconning Cheese Co.
commented
We love shipstation and all the time saving implements it has to offer, but this is one area that can be a pain for us. We sell most of our items based on exact weights and have to use decimals on our woocomerce site to reflect this. When orders are exported to shipstation however, shipstation cannot handle the decimals and rounds up product quantities, which can make things very confusing on customer tracking emails because it shows inaccurate order quantity totals for them. If this could be fixed that would be great as this is the only real issue we have with shipstation. It can be a pain receiving phone calls from customers that are upset because they think we screwed up their order, especially during the busy holiday season.
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This is a must-have for us. We sell in case packs to some customers (entered as a quantity of 1 piece) and break up case packs for other customers (entered as a decimal). There is no way to import our orders directly from our accounting system to ShipStation if a decimal is detected so now we are at a standstill...
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Daryl Auclair Olga's Closet
commented
We desperately need this! My cart (WooCommerce) supports decimal quantities but when they get imported into ShipStation the quantity and total price for each line item gets modified and rounded up.
For example, the order in WooCommerce shows product ordered is 1.25 qty but in ShipStation it gets rounded up to 2 qty. The price is also being recalculated in ShipStation so now all my orders show that the customer paid less than the order total.
I do not understand why this was suggested 5 years ago but still not implemented. This request says it is still under review and no decision has been made. ShipStation, if this is something that is not possible please let us know so we can find an alternative solution.
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Ivete Tecedor Gotham Quilts, LLC
commented
We've been using ShipStation happily for 5 years and now have to cancel because of this requirement. I am sad.
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Viktor Grabovskyy
commented
Would love to see this, though given that they're yet to implement decimals into adjusted weights through automations, this'll likely also take them 4-5 years.
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rachel-camp
commented
I just learned that ShipStation cannot handle decimal points in quantities -- in our case, an order with a decimal point stops ALL orders from importing into ShipStation. When looking at shipping programs, it never crossed our minds that such an issue would exist, and if we had known about it, I'm fairly certain that would have altered our decision to go with ShipStation. We sell partial cases to some customers, so instead of a quantity of 1 (meaning a full case of, say, 10 gizmos), we enter a quantity of 0.5 (meaning the customer is shipped 5 gizmos). Now that we know ShipStation doesn't handle partial quantities, we will likely have to create multiple new SKUs that will clutter up our system just so we can work around the decimal issue. I am completely baffled that ShipStation doesn't allow decimal points, and cannot stress how much we need this capability.
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Alisa Davis Beaverhead Treasures LLC
commented
So what's the latest with this feature request?
The Quickbooks accounting integration is off too. The the quantity and price have to be manually adjusted in Quickbooks. The packing slip generated in ShipStation cannot be used either, so I have to go to the store platform to print an accurate packing slip.
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ChainWeavers
commented
I gonna guess that since it has been over a year and a half, that absolutely NOTHING is planned, nor being done. I don't understand why the quantities downloaded from the shopping cart order/invoice cannot be used. It must be akin to "RocketScience" in the terms of difficulty to implement.
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Nicole Aitchison Rifle Paper Co.
commented
Any updates on this? We also sell fabric by quarter yard increments and would like to have the correct decimal quantities in ShipStation.
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Jon Smejkal Pier28, Inc.
commented
We prefer to decimalise all weight numbers rather than use oz. Is this possible?
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Alisa Davis Beaverhead Treasures LLC
commented
I sell fabric in partial quantities. For example 1/2 yard would be imported as a .5 quantity. ShipStation shows a .5 quantity as zero with a zero cost. Oh so not good. I would like this feature too.
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ChainWeavers
commented
All of our products are sold in tenth ounce increments. How hard can it be to use the actual quantities you download from the order details instead of rounding UP to the nearest full unit. This affects package weights, insurance calculations and reports.
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Brian Wung Snack Inn
commented
Magento allows decimals for products, but when importing into ShipStation instead of 1/4 of 0.25 it will round up to 1 for the quantity. This will throw off the weight as well.
Some of our products include snacks, in which there may be a "4-pack" sampler type but it really is just 1 unit, where we can split the product.
