Allow shipment of unpaid orders
ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped. We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices.I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!
Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!
Kyle Kluska ProLighting.com commented
We also use Magento and desperately need this. We ship a lot of orders on NET 30 terms. Warren K states "you can ship unpaid orders from the unpaid orders area, you just need to click "verify address" first. I've done this before."
However, I don't see any option to print the label after verifying address.
I am beyond stunned that shipstation doesn't support generating labels for orders in 'Awaiting Payment' status. That makes shipstation essentially unusable for B2B sales as the overwhelming majority of these transactions are paid for not upfront, but at an agreed to later date. The practice of giving 'terms' on orders is not unique, or new, and needs to be supported by shipstation to make it a truly scalable shipping management platform. As is, the process of order fulfillment to clients whom receive any sort of payment terms is an incredibly manual, tedious process, as opposed to the automated timesaver it should be if it were to be supported by shipstation.
We sell on terms of Net 30. SS requires we falsely "mark as paid" in order to ship the item. We'd like to start using their Quickbooks Integration, but marking unpaid orders as paid is a bookkeeping nightmare. Can't understand why SS requires an order be marked paid in order to ship. Request button to "Ship as Unpaid" in order to move it to the Awaiting Shipment tab.
Kelli Katch THE BASKET LADY LLC commented
We also ship orders that are given payment terms of 30 to 60 days. I have to manually let the warehouse know to look for these orders in Awaiting Payment, as I'm uncomfortable with just marking them as paid, so they go into Awaiting Shipment.
The potential for improved workflow for many business is huge.
Nope, that wouldn't do it. I tried working with SS Support to add an order tag, but that just gives
'em better viz, it doesn't actually allow me to send them without marking 'em as "Paid", which they aren't.
Darren Buck The Wine RayZyn Company commented
We fully support the need to flag items that were shipped on account. We ship most of our shipments to customers who have 30 day payment terms. It would be incredibly helpful to be able to identify these shipments as unpaid when they come into quickbooks (via cloud cart connect). Currently we are required to input a "paid date" when creating an order. We would like to turn off this requirement if possible, and ADD a way to note that the shipment was made on credit, and needs to be invoiced/collected. Getting that information into our Quickbooks data feed is critical. Please help!!
Tim Holley Virtue Paintball commented
Has this been re-addressed since September/October of last year? We are running into issues with this now. We allow certain customers to have NET 30 terms, but we can't ship these orders via shipstation because they are technically unpaid.
Maybe I should look at Shipping Easy which also works with Stitch Labs?
Our problem is also that we ship on purchase order and there isn't a good way to ship the order and track the payment without creating a work around in either shipstation or our order management system.
Mark Sicignano BrickOvenBaker.com commented
I sometimes fall into the trap of thinking that ShipStation or my multichannel inventory solutions are also accounting applications.
I have to remind myself that they are not, and I have to make sure that my net 30 customers have to be tracked elsewhere, outside of ShipStation. WIth many of my channels, unpaid orders eventually get paid and ShipStation is notitifed and it moves awaiting shipment, but the manual orders I enter in with Net 30 terms I just set as paid so that they ship.
Would like to be able to print a shipping label for shipments awaiting payments. We have a bunch of customers who pay on net terms and we always have to (confusingly) mark their orders as PAID in ShipStation in order to print their labels.
Yes, would LOVE to be able to actually track what we actually did. But after months of others begging for this, XERO is still putzing around and not changing anything.
Jeff M. commented
This is a pretty big issue for our business. About 25% of our orders are done via check or net 30 and so have to be marked as 'paid' before shipstation will allow us to ship. In order to keep this from affecting the financial information exported we are forced to intentionally break the synchronization with our ecommerce site.
Warren K. commented
I'm not voting for this idea but wanted to say that you can ship unpaid orders from the unpaid orders area, you just need to click "verify address" first. I've done this before.
Thanks for the updates, everyone! We’d like to hear some more information from you. How often do you find yourselves shipping unpaid orders each day or each week?
@ShariL – When you are using Mark as Paid, the Shipping Paid field is for the amount your customer has paid for shipping. If you’re looking to obtain quotes, you’re able to see how much each service is from zip code to zip code using the Rate Calculator. Here’s more information about our Rate Calculator: https://help.shipstation.com/hc/en-us/articles/205901588
@SoftBums Order Fulfillment SoftBums – We will import orders in the unpaid status if the Selling Channel you have will pass us the relevant information. One of the Selling Channels that does not support our Awaiting Payment status is 3dCart. We recommend reaching out to them and ask if they are able to make this available to us through their API.
Joe Z Ventures Inc commented
We ship out orders that are still waiting for payments if customer send checks. We need to be able to leave these shipped orders in "unpaid" so we know which orders still need checks to arrive.
Wheeler Wood Biscotti Goddess commented
Purchase Orders is the big thing for us. In order to get ShipStation to process them, they have to be set as a paid status. This screws up Quickbooks as it marks the order as Paid and also updates the Magento store as showing the order as paid. This means we have to manually track orders placed with a PO outside of both Quickbooks and the Magento site which is really annoying.
Shipstation is a great shipping solution but not an order management or accounting system. It should not enforce order payment rules. Make it an option set at the company level to be able to ship unpaid orders.
SoftBums Order Fulfillment SoftBums commented
In 3dcart, if orders are paid using a "capture payment when shipped" method, they are marked as "unpaid" in the cart. Then ShipStation doesn't download them. Subsequently my shipping department doesn't get them shipped on time and customers are unhappy. This is highly disruptive, and other competing products already do this. Please download unpaid orders!!!!
Yes, please!! When I have to "mark as paid" it asks how much shipping was paid. I make a guess, because I don't know until the the shipping labels have been created. If there is a way to get a shipping rate without creating an order...well that would be helpful also.
Shipping charges are added to customer invoice after the items ship and the customer is invoiced.
Shipping Computer WMI Sports Ltd. commented
Great Idea, I currently just stick an extra copy of the packing list to an unpaid orders bulletin board. It'd sure be nice to have it built in.