Allow shipment of unpaid orders
ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped. We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices.I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!
Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!
David Thum Overland Adventurer Designs commented
This Idea section should be combined with Idea section entitled "ship awaiting payment for net 30+ customer" (currently at 12 votes added to the 70 here) because they both want the same thing. I have customers with Net 30 terms and I NEED to be able to ship their product before it's paid. I don't need ShipStation to do anything else - I use my Xero accounting system to keep track of who is paid and create an aging report. I just need ShipStation to get out of the way and not force me to do more workaround clicks to fake out a payment in the system in order to print a label. That's my situation. Let's do this.
I also think it would be great and a huge time saver to be able to track unpaid orders in ShipStation!
Right now I am manually adding invoices to Quickbooks to keep a track on the account that have qualified for Net 30 in billing.
Thanks for checking up on this one @Frederic! We're still interested in this idea and would like to hear more about the workflows that require this and how you're dealing with it today.
Frederic Dorais Tecnorecharge inc. commented
UNDER REVIEW since 2015 and still nothing has been done yet ...
James Moore Ideal Calibrations commented
This would REALLY help us out. I'd love to be able to flow orders in from my Manual Store, and then mark them as paid either through the API or manually. We ship almost all of our in house orders on NET30 payable, so this would help.
Paul Hodge Laird Superfood, LLC commented
This is insane, why would you force an order to be paid before it ships? If marked paid, then it sends a payment to our accounting system for net30 orders, and I have no idea which order to collect for or need payment. Is there a way around this yet? I cant believe shipstation would set this up to where you couldnt have a choice, if not solved I guess we will be switching to a new ship system.
One way that this could be accomplished:
If the Selling Platform offers Order Tags, it would be helpful if ShipStation can assign status based on that.
If the Order tag was "NET30" or "POAPPROVED" (or whatever), ShipStation would import as "Awaiting Shipment".
Allow Automated Rules to off an action "Mark as Paid" OR override Order Status to "Awaiting Shipment". Since an automated rule can look for specific a number of different things (SKUs being one). A certain SKU could be used to automate this "NET30".
OR Combine those ideas and allow Automated Rules to search Order Tag for a specific tag and override status to "Awaiting Shipment" or "Mark as Paid" as the action.
We can't use manual orders in shipstation when customers pay by Purchase Order or Net -30. this creates a mess in our accounting software.
Michigan Awesome Michigan Awesome commented
Agreed! Lots of our customers pay with "Net30" terms, so we would like to have the option to ship orders that have not been marked as paid.
Alexander Countey Quality Woven Labels commented
This is absolutely required by us, we ship many orders to customers on a payment plan, and because these customers do not pay until they receive there package, we need to make sure anshipped order is not invoiced in full, (or not marked as payed) or we cannot keep track of orders that need to be payed. Please investigate adding this functionality, it would make your shipping solution unique.
Thank You, Alexander Countey
Hi @samlerner. When you mark these orders as paid, is there a criteria that you see that would make these orders move into Awaiting Shipment? Also, would all orders in Awaiting Payment be ready to ship upon their import into ShipStation?
Kyle Kluska ProLighting.com commented
We also use Magento and desperately need this. We ship a lot of orders on NET 30 terms. Warren K states "you can ship unpaid orders from the unpaid orders area, you just need to click "verify address" first. I've done this before."
However, I don't see any option to print the label after verifying address.
I am beyond stunned that shipstation doesn't support generating labels for orders in 'Awaiting Payment' status. That makes shipstation essentially unusable for B2B sales as the overwhelming majority of these transactions are paid for not upfront, but at an agreed to later date. The practice of giving 'terms' on orders is not unique, or new, and needs to be supported by shipstation to make it a truly scalable shipping management platform. As is, the process of order fulfillment to clients whom receive any sort of payment terms is an incredibly manual, tedious process, as opposed to the automated timesaver it should be if it were to be supported by shipstation.
We sell on terms of Net 30. SS requires we falsely "mark as paid" in order to ship the item. We'd like to start using their Quickbooks Integration, but marking unpaid orders as paid is a bookkeeping nightmare. Can't understand why SS requires an order be marked paid in order to ship. Request button to "Ship as Unpaid" in order to move it to the Awaiting Shipment tab.
Kelli Katch THE BASKET LADY LLC commented
We also ship orders that are given payment terms of 30 to 60 days. I have to manually let the warehouse know to look for these orders in Awaiting Payment, as I'm uncomfortable with just marking them as paid, so they go into Awaiting Shipment.
The potential for improved workflow for many business is huge.
Nope, that wouldn't do it. I tried working with SS Support to add an order tag, but that just gives
'em better viz, it doesn't actually allow me to send them without marking 'em as "Paid", which they aren't.
Darren Buck The Wine RayZyn Company commented
We fully support the need to flag items that were shipped on account. We ship most of our shipments to customers who have 30 day payment terms. It would be incredibly helpful to be able to identify these shipments as unpaid when they come into quickbooks (via cloud cart connect). Currently we are required to input a "paid date" when creating an order. We would like to turn off this requirement if possible, and ADD a way to note that the shipment was made on credit, and needs to be invoiced/collected. Getting that information into our Quickbooks data feed is critical. Please help!!
Tim Holley Virtue Paintball commented
Has this been re-addressed since September/October of last year? We are running into issues with this now. We allow certain customers to have NET 30 terms, but we can't ship these orders via shipstation because they are technically unpaid.
Maybe I should look at Shipping Easy which also works with Stitch Labs?
Our problem is also that we ship on purchase order and there isn't a good way to ship the order and track the payment without creating a work around in either shipstation or our order management system.
Mark Sicignano BrickOvenBaker.com commented
I sometimes fall into the trap of thinking that ShipStation or my multichannel inventory solutions are also accounting applications.
I have to remind myself that they are not, and I have to make sure that my net 30 customers have to be tracked elsewhere, outside of ShipStation. WIth many of my channels, unpaid orders eventually get paid and ShipStation is notitifed and it moves awaiting shipment, but the manual orders I enter in with Net 30 terms I just set as paid so that they ship.