Allow shipment of unpaid orders
ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped. We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices.I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!
Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!
Hey @ShipStation - did you guys end up just ignoring this request? You asked for "additional information" from us multiple times but were there ever any changes made?
Please tell me this is way old and SS has fixed? What company doesn't have net terms/invoicing? It's everyday, and a huge percentage of orders. You have to think of it like a brick and mortar. Sales is sales. B2B vs. B2C. This would mean shipstation is only good for B2C scenarios. Can someone advise if this is resolved? :)
A lot of people have customers who have 30 day terms or more. Need to ship to our best customers as unpaid and Quickbooks invoices them months later... thats how big business works. How is this not a thing?
We use delayed capture and have to manually change every order in BigCommerce to let it move over to ShipStation. The customer's card has already been authorized for the amount of the order, but we don't capture the funds until the order is shipped. If we can import and ship unpaid orders we wouldn't have to manually change each order.
Jim I. commented
How is this 5 years old and Shipstation hasn't fixed this yet? This is ridiculous.
Chris Anderson Owl Brand Discovery Kits commented
Yea, this doesn't work and confuses our bookkeeper who invoices orders marked Shipped and Awaiting Payment. If ShipStation overrides this, it reports back to our marketplace that the order, an unpaid Purchase Order with a Net20, is paid.
Jianan Duan TRICOL CLEAN INC commented
Wholesale order or invoiced order!
william carlisle onehitwonder commented
I desperately need this. This would solve all of my problems. I have been a loyal shipstation customer for over 5 years, but I am about to start looking at alternatives. This is becoming too much of a bottleneck.
Nick Forte June & December commented
Hoping to bump this back up - @shipstation PLEASE consider adding this feature. As everyone has added, the lack of functionality in the AWAITING PAYMENT are significantly devalues your product, and slows down a certain segment of your customers workflows. To the point of it not being of value to keep your product.
Make the need to MARK ORDERS AS PAID - an option to toggle off / on?
Allow BULK updating to mark a group of orders as PAID.
Allow us to quote shipping rates on orders before they are mark as paid.
All of those simple updates would significantly save time.
Byron Stone Royal Albartross commented
Various payment methods - net30 - net60. Orders need to go out without payment. Being able to batch "mark as paid" would be helpful too. Manually doing each one is ridiculously time consuming and means we dont use shipstation for B2B. Cant believe this was raised in 2014 and Shipstation still havent implemented.
jay barron Pedal Mafia commented
Hi there, is there a solution to this problem yet?
Randy Coles Cheaptotes commented
I agree with "Allow shipment of unpaid orders" post. We receive orders from the public as well as government businesses. We allow Purchase orders from schools, governments and certain venders and need to ship their order when it is placed. Currently it goes into shipped just as every other order, however it needs to remain in awaiting payment as that is where it belongs. Simply allowing it to ship from awaiting payments and an option to leave it in that category would solve this issue.
Todd Nelson Spiral Light Candles commented
Your giving me more and more reasons to quit using Shipstation. This is an easy fix just let us ship the darn boxes without the order being paid for pete's sake.
I use shopify at times as a place holder for an account that we invoice customers for... so we put the order in and would like it to appear in shi[pstation so we can ship the order.
Marilyn Ramirez The Foggy Dog commented
Net terms for wholesale customers. Echoing everyone else that it creates accounting issues when we’re forced to mark as paid.
David Radparvar Holstee commented
wholesale net 30
Echoing everything here! We have a lot of wholesale Net 30 orders. We ship orders immediately and customers pay later. Really looking forward to having this feature. Thank you product team!
Kevin Callahan Maggie Louise Confections commented
If I was the product designer I would make "Allow Shjipments if PAyment Pending" an account setting that type of business rule a setting for a business to choose. ie., allow shipments if payment is pending. ie., we allow for shipments if the client has paid a deposit or if we are working with a partner on Net30 terms.
Larry Sainte-Marie Pic The Gift LLC commented
Still under review after all these years?
Shipstation - understand that in 2018 your product is a part of many workflows and other systems. In my case my orders flow from SS to Finale inventory, and on to Quickbooks.
Being unable to handle normal wholesale terms, Shipstation forces us to change reality, then we need to change it back. I have to mark things paid in Shipstation, then I unpay them automatically elsewhere because Shipstation refuses to believe that unpaid items are shipped in the normal course of business.
Sounds like you made a huge design error early on in the development of the SS framework and have realized there is a large cost to fix it, so instead of that , you want your users to distort the reality of an order and force them to make downstream adjustments.
ugg...this is the kind of error a competitor can pick up on and make it a reason to switch shipping platforms.
Fia Skye Flying Edna, LLC commented
SOo, we have the same situation. We're using Shopify only for wholesale & NONE of the orders are paid immediately. All are shipped NET 30 or more. So, it's ridiculous to have to mark them paid in order to get them to ship & then go back & mark them not paid in Shopify.
What's your current solution for this?