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Allow shipment of unpaid orders

ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped. We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices.I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!

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Wheeler Wood Biscotti Goddess shared this idea  ·   ·  Admin →
under review  ·  AdminShipStation (Product Owner, ShipStation) responded  · 

Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

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39 comments

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  • Todd Nelson Spiral Light Candles commented  · 

    Your giving me more and more reasons to quit using Shipstation. This is an easy fix just let us ship the darn boxes without the order being paid for pete's sake.

  • tayst-shipping-2 commented  · 

    I use shopify at times as a place holder for an account that we invoice customers for... so we put the order in and would like it to appear in shi[pstation so we can ship the order.

  • Marilyn Ramirez The Foggy Dog commented  · 

    Net terms for wholesale customers. Echoing everyone else that it creates accounting issues when we’re forced to mark as paid.

  • CowboyBob commented  · 

    Echoing everything here! We have a lot of wholesale Net 30 orders. We ship orders immediately and customers pay later. Really looking forward to having this feature. Thank you product team!

  • Kevin Callahan Maggie Louise Confections commented  · 

    If I was the product designer I would make "Allow Shjipments if PAyment Pending" an account setting that type of business rule a setting for a business to choose. ie., allow shipments if payment is pending. ie., we allow for shipments if the client has paid a deposit or if we are working with a partner on Net30 terms.

  • Larry Sainte-Marie Pic The Gift LLC commented  · 

    Still under review after all these years?
    Shipstation - understand that in 2018 your product is a part of many workflows and other systems. In my case my orders flow from SS to Finale inventory, and on to Quickbooks.

    Being unable to handle normal wholesale terms, Shipstation forces us to change reality, then we need to change it back. I have to mark things paid in Shipstation, then I unpay them automatically elsewhere because Shipstation refuses to believe that unpaid items are shipped in the normal course of business.

    Sounds like you made a huge design error early on in the development of the SS framework and have realized there is a large cost to fix it, so instead of that , you want your users to distort the reality of an order and force them to make downstream adjustments.

    ugg...this is the kind of error a competitor can pick up on and make it a reason to switch shipping platforms.

  • Fia Skye Flying Edna, LLC commented  · 

    SOo, we have the same situation. We're using Shopify only for wholesale & NONE of the orders are paid immediately. All are shipped NET 30 or more. So, it's ridiculous to have to mark them paid in order to get them to ship & then go back & mark them not paid in Shopify.

    What's your current solution for this?

  • Tyson Walters Shed Defender commented  · 

    for wholesale orders, its always net 30, net 60, etc.
    its kind of ridiculous we cant ship orders that are in the awaiting payment section. I cant send these orders to my fulfillment center becuase they wont go to awaiting shipment. this needs to be fixed ASAP

  • David Thum Overland Adventurer Designs commented  · 

    This Idea section should be combined with Idea section entitled "ship awaiting payment for net 30+ customer" (currently at 12 votes added to the 70 here) because they both want the same thing. I have customers with Net 30 terms and I NEED to be able to ship their product before it's paid. I don't need ShipStation to do anything else - I use my Xero accounting system to keep track of who is paid and create an aging report. I just need ShipStation to get out of the way and not force me to do more workaround clicks to fake out a payment in the system in order to print a label. That's my situation. Let's do this.

  • ceilwerner commented  · 

    I also think it would be great and a huge time saver to be able to track unpaid orders in ShipStation!
    Right now I am manually adding invoices to Quickbooks to keep a track on the account that have qualified for Net 30 in billing.

  • AdminShipStation (Product Owner, ShipStation) commented  · 

    Thanks for checking up on this one @Frederic! We're still interested in this idea and would like to hear more about the workflows that require this and how you're dealing with it today.

  • James Moore Ideal Calibrations commented  · 

    This would REALLY help us out. I'd love to be able to flow orders in from my Manual Store, and then mark them as paid either through the API or manually. We ship almost all of our in house orders on NET30 payable, so this would help.

  • Paul Hodge Laird Superfood, LLC commented  · 

    This is insane, why would you force an order to be paid before it ships? If marked paid, then it sends a payment to our accounting system for net30 orders, and I have no idea which order to collect for or need payment. Is there a way around this yet? I cant believe shipstation would set this up to where you couldnt have a choice, if not solved I guess we will be switching to a new ship system.

  • chesshouse commented  · 

    One way that this could be accomplished:
    If the Selling Platform offers Order Tags, it would be helpful if ShipStation can assign status based on that.

    If the Order tag was "NET30" or "POAPPROVED" (or whatever), ShipStation would import as "Awaiting Shipment".

    Another option:
    Allow Automated Rules to off an action "Mark as Paid" OR override Order Status to "Awaiting Shipment". Since an automated rule can look for specific a number of different things (SKUs being one). A certain SKU could be used to automate this "NET30".

    OR Combine those ideas and allow Automated Rules to search Order Tag for a specific tag and override status to "Awaiting Shipment" or "Mark as Paid" as the action.

  • Michigan Awesome Michigan Awesome commented  · 

    Agreed! Lots of our customers pay with "Net30" terms, so we would like to have the option to ship orders that have not been marked as paid.

  • Alexander Countey Quality Woven Labels commented  · 

    This is absolutely required by us, we ship many orders to customers on a payment plan, and because these customers do not pay until they receive there package, we need to make sure anshipped order is not invoiced in full, (or not marked as payed) or we cannot keep track of orders that need to be payed. Please investigate adding this functionality, it would make your shipping solution unique.
    Thank You, Alexander Countey

  • AdminShipStation (Product Owner, ShipStation) commented  · 

    Hi @samlerner. When you mark these orders as paid, is there a criteria that you see that would make these orders move into Awaiting Shipment? Also, would all orders in Awaiting Payment be ready to ship upon their import into ShipStation?

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