Allow shipment of unpaid orders
ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped. We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices.I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!
Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!
Chris Anderson Owl Brand Discovery Kits commented
Yea, this doesn't work and confuses our bookkeeper who invoices orders marked Shipped and Awaiting Payment. If ShipStation overrides this, it reports back to our marketplace that the order, an unpaid Purchase Order with a Net20, is paid.
Jianan Duan TRICOL CLEAN INC commented
Wholesale order or invoiced order!
william carlisle onehitwonder commented
I desperately need this. This would solve all of my problems. I have been a loyal shipstation customer for over 5 years, but I am about to start looking at alternatives. This is becoming too much of a bottleneck.
Nick Forte June & December commented
Hoping to bump this back up - @shipstation PLEASE consider adding this feature. As everyone has added, the lack of functionality in the AWAITING PAYMENT are significantly devalues your product, and slows down a certain segment of your customers workflows. To the point of it not being of value to keep your product.
Make the need to MARK ORDERS AS PAID - an option to toggle off / on?
Allow BULK updating to mark a group of orders as PAID.
Allow us to quote shipping rates on orders before they are mark as paid.
All of those simple updates would significantly save time.
Byron Stone Royal Albartross commented
Various payment methods - net30 - net60. Orders need to go out without payment. Being able to batch "mark as paid" would be helpful too. Manually doing each one is ridiculously time consuming and means we dont use shipstation for B2B. Cant believe this was raised in 2014 and Shipstation still havent implemented.
jay barron Pedal Mafia commented
Hi there, is there a solution to this problem yet?
Todd Nelson Spiral Light Candles commented
Your giving me more and more reasons to quit using Shipstation. This is an easy fix just let us ship the darn boxes without the order being paid for pete's sake.
I use shopify at times as a place holder for an account that we invoice customers for... so we put the order in and would like it to appear in shi[pstation so we can ship the order.
Marilyn Ramirez The Foggy Dog commented
Net terms for wholesale customers. Echoing everyone else that it creates accounting issues when we’re forced to mark as paid.
David Radparvar Holstee commented
wholesale net 30
Echoing everything here! We have a lot of wholesale Net 30 orders. We ship orders immediately and customers pay later. Really looking forward to having this feature. Thank you product team!
Kevin Callahan Maggie Louise Confections commented
If I was the product designer I would make "Allow Shjipments if PAyment Pending" an account setting that type of business rule a setting for a business to choose. ie., allow shipments if payment is pending. ie., we allow for shipments if the client has paid a deposit or if we are working with a partner on Net30 terms.
Larry Sainte-Marie Pic The Gift LLC commented
Still under review after all these years?
Shipstation - understand that in 2018 your product is a part of many workflows and other systems. In my case my orders flow from SS to Finale inventory, and on to Quickbooks.
Being unable to handle normal wholesale terms, Shipstation forces us to change reality, then we need to change it back. I have to mark things paid in Shipstation, then I unpay them automatically elsewhere because Shipstation refuses to believe that unpaid items are shipped in the normal course of business.
Sounds like you made a huge design error early on in the development of the SS framework and have realized there is a large cost to fix it, so instead of that , you want your users to distort the reality of an order and force them to make downstream adjustments.
ugg...this is the kind of error a competitor can pick up on and make it a reason to switch shipping platforms.
Fia Skye Flying Edna, LLC commented
SOo, we have the same situation. We're using Shopify only for wholesale & NONE of the orders are paid immediately. All are shipped NET 30 or more. So, it's ridiculous to have to mark them paid in order to get them to ship & then go back & mark them not paid in Shopify.
What's your current solution for this?
Tyson Walters Shed Defender commented
for wholesale orders, its always net 30, net 60, etc.
its kind of ridiculous we cant ship orders that are in the awaiting payment section. I cant send these orders to my fulfillment center becuase they wont go to awaiting shipment. this needs to be fixed ASAP
David Thum Overland Adventurer Designs commented
This Idea section should be combined with Idea section entitled "ship awaiting payment for net 30+ customer" (currently at 12 votes added to the 70 here) because they both want the same thing. I have customers with Net 30 terms and I NEED to be able to ship their product before it's paid. I don't need ShipStation to do anything else - I use my Xero accounting system to keep track of who is paid and create an aging report. I just need ShipStation to get out of the way and not force me to do more workaround clicks to fake out a payment in the system in order to print a label. That's my situation. Let's do this.
I also think it would be great and a huge time saver to be able to track unpaid orders in ShipStation!
Right now I am manually adding invoices to Quickbooks to keep a track on the account that have qualified for Net 30 in billing.
Thanks for checking up on this one @Frederic! We're still interested in this idea and would like to hear more about the workflows that require this and how you're dealing with it today.
Frederic Dorais Tecnorecharge inc. commented
UNDER REVIEW since 2015 and still nothing has been done yet ...
James Moore Ideal Calibrations commented
This would REALLY help us out. I'd love to be able to flow orders in from my Manual Store, and then mark them as paid either through the API or manually. We ship almost all of our in house orders on NET30 payable, so this would help.