Allow shipment of unpaid orders
ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped.
We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices.
I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!
Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!
Robert Lamb Hermetic Safety Products commented
Scenarios can be simply summed up by identifying Shipstation customers as B2B or B2C. This whole PAID before shipping is a B2C mentality. In a B2B business shipping UNPAID orders is an everyday requirement.
Sean Andreas STEMFinity commented
Have payment options other than CC or Amazon Pay. Example is PO and Get a Quote... These still need to be pushed through as the customer who submits a PO has submitted payment. Only way is to manually mark each order as paid in Shipstation.
COME ON GUYS... GIVE A WORKAROUND. EVEN IF YOU HAD A RULE THAT COULD BE CREATED TO AUTOMATICALLY MARK EACH ORDER AS PAID OR EXCLUDE PAYMENT ENTIRELY. DOESN'T SEEM THAT HARD TO FIX. GIVE ME THE CODE FOR YOUR SHOPIFY PLUGIN AND I'LL GET IT DONE!
Sarah Hanly Canvasback commented
Yes!!! We need this also!! Not all orders are Paid at Shipping. You really need to fix please.
Bumping this request back up to the top! We desperately need to be able to ship order with terms. Being forced to mark everything as paid is destroying the "seamless" integration with our accounting system and creating more work.
Jeffrey Cohen Zolex Industries commented
6 years later and no action by ShipStation! ShipStation...How many confirms of a necessary fix are needed before they hit the To Do list?
To those still dealing with this, I have a work around (but it only works for orders that have multiple items)...If you split the quantities the second shipments are shippable. So split the orders and move the quantity from the first unshippable shipment to one of the other shipments .
Frederic Dorais Tecnorecharge inc. commented
Dont expect anything from Shipstation , their support is non existent , we have a pending ticket with their senior support for more than 5 months and still no response.
Sa Boothroyd Sa Boothroyd commented
Hey, I'm new to Shipstation and the ability to do this is absolutely ESSENTIAL for our business. we ship a ton of wholesale orders that are not paid until 7,14, or 30 days after shipment and we NEED to be able to ship orders even if they are unpaid. It was a huge bummer to discover this restriction with the app.
I can't for the life of me understand what the advantage is for having it set up as it is?
Hey @ShipStation - did you guys end up just ignoring this request? You asked for "additional information" from us multiple times but were there ever any changes made?
Please tell me this is way old and SS has fixed? What company doesn't have net terms/invoicing? It's everyday, and a huge percentage of orders. You have to think of it like a brick and mortar. Sales is sales. B2B vs. B2C. This would mean shipstation is only good for B2C scenarios. Can someone advise if this is resolved? :)
A lot of people have customers who have 30 day terms or more. Need to ship to our best customers as unpaid and Quickbooks invoices them months later... thats how big business works. How is this not a thing?
We use delayed capture and have to manually change every order in BigCommerce to let it move over to ShipStation. The customer's card has already been authorized for the amount of the order, but we don't capture the funds until the order is shipped. If we can import and ship unpaid orders we wouldn't have to manually change each order.
Jim I. commented
How is this 5 years old and Shipstation hasn't fixed this yet? This is ridiculous.
Chris Anderson Owl Brand Discovery Kits commented
Yea, this doesn't work and confuses our bookkeeper who invoices orders marked Shipped and Awaiting Payment. If ShipStation overrides this, it reports back to our marketplace that the order, an unpaid Purchase Order with a Net20, is paid.
Jianan Duan TRICOL CLEAN INC commented
Wholesale order or invoiced order!
william carlisle onehitwonder commented
I desperately need this. This would solve all of my problems. I have been a loyal shipstation customer for over 5 years, but I am about to start looking at alternatives. This is becoming too much of a bottleneck.
Nick Forte June & December commented
Hoping to bump this back up - @shipstation PLEASE consider adding this feature. As everyone has added, the lack of functionality in the AWAITING PAYMENT are significantly devalues your product, and slows down a certain segment of your customers workflows. To the point of it not being of value to keep your product.
Make the need to MARK ORDERS AS PAID - an option to toggle off / on?
Allow BULK updating to mark a group of orders as PAID.
Allow us to quote shipping rates on orders before they are mark as paid.
All of those simple updates would significantly save time.
Byron Stone Royal Albartross commented
Various payment methods - net30 - net60. Orders need to go out without payment. Being able to batch "mark as paid" would be helpful too. Manually doing each one is ridiculously time consuming and means we dont use shipstation for B2B. Cant believe this was raised in 2014 and Shipstation still havent implemented.
jay barron Pedal Mafia commented
Hi there, is there a solution to this problem yet?
Randy Coles Cheaptotes commented
I agree with "Allow shipment of unpaid orders" post. We receive orders from the public as well as government businesses. We allow Purchase orders from schools, governments and certain venders and need to ship their order when it is placed. Currently it goes into shipped just as every other order, however it needs to remain in awaiting payment as that is where it belongs. Simply allowing it to ship from awaiting payments and an option to leave it in that category would solve this issue.
Todd Nelson Spiral Light Candles commented
Your giving me more and more reasons to quit using Shipstation. This is an easy fix just let us ship the darn boxes without the order being paid for pete's sake.