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Make use of UPS's smart pick up feature.

UPS knows to pick up a package that ready for pickup without having to have a daily pick up.

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bumpernets shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  AdminShipStation (Product Owner, ShipStation) responded  · 

Hi @all

Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.

For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

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88 comments

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  • Idaho Joe commented  ·   ·  Flag as inappropriate

    We pay for UPS Smart Pickup and have been for several years (about $9+ per week). I switched to ShipStation a couple years ago and had to start manually setting up the pickups because they don't use the UPS API to integrate the Smart Pickup feature. Now after all this time UPS rep tells me I've been double billed- the weekly pickup charge PLUS each requested pickup via the UPS website. My fault that I didn't watch my bills closer and analyze each charge, but frustrating to know that I've over paid by thousands of dollars.
    There's no such thing as "Smart Pickup" when using ShipStation as far as I've been able to figure... You'll pay daily (about $8 in my case) for each pickup because ShipStation won't request for you if you're paying for the smart pickup service on an ongoing basis... PLEASE FIX THIS SHIPSTATION!
    Evidently without it we'll be paying over daily $8 pickups to get "smart pickups" each scheduled separately at a cost of around $100-120 per month extra. That extra shipping price could sure pay for some nice shipping software...
    Someone please correct me if the above info is incorrect. Is there something I'm missing?

  • Shipping Coordinator 101Rabbits commented  ·   ·  Flag as inappropriate

    For those of you waiting for this feature, I thought I'd share this tip of what we do. Our shipping staff have a link in their browser to here: https://wwwapps.ups.com/pickup/schedulegwn?loc=en_US, and it literally takes 30 seconds to schedule a pickup and it doesn't even require logging into UPS.

    I've found, generally that requesting pickups even for USPS and Fedex is more reliable using the Carrier's website and nearly as fast.

  • FHL Shipping Freeheel Life Industries commented  ·   ·  Flag as inappropriate

    We ship often via UPS but not daily so it's a waste of the driver's time and our money to have the daily pickup but it's the only option since we use ShipStation. Please figure out how to integrate Smart Pickup!

  • dbudziwojski commented  ·   ·  Flag as inappropriate

    As a business that used UPS as our major carrier for the longest time, while I thought Smart Pickup would be useful, if you are shipping orders daily, you might want to ask for a Daily Pickup, this way you have pickups daily and you’re eligible for better rates. Just my 2 cents. (I did have 3 votes here for the longest time)

  • Bradley Hays eTech Direct commented  ·   ·  Flag as inappropriate

    Why wouldn't Shipstation support UPS Smart Pickup?! I have to manually request a UPS pickup everyday. Isn't this the 21st century?! Get with it ShipStation.

  • Ship Dazzle commented  ·   ·  Flag as inappropriate

    we really really need this! we're a fulfillment center and we fulfill a lot of orders daily. is this planned to be implemented or not even being considered yet?

  • Melissa Cogswell The Glass Fox commented  ·   ·  Flag as inappropriate

    We REALLY need this function two. We generate labels and then have to call to let them know we have packages going out. With Smart Pickup the driver is automatically notified, if we create the label on the UPS website. I really hope this can be added to the system.

  • Stephanie McNeil MGI Companies, Inc. commented  ·   ·  Flag as inappropriate

    currently UPS Smart Ship is hit or miss if you schedule the pick up through the UPS website. We can go several days where I have to call and have a driver come back because it doesn't schedule properly through the website unless you use WorldShip to ship the packages. An integration to add this service would be awesome.

  • Kevin Koch New Revolution Tools commented  ·   ·  Flag as inappropriate

    This would be a very helpful feature, I'm very surprised it wasn't a default feature years ago. For shippers who don't always have a lot of volume but still want daily pickups this could save about $20 over daily pickup in any week where you're not hitting the shipping threshold to get the lower daily pickup rate). Everyone that's using Shipstation is doing so to simplify their workflow, so when there is a standard feature that UPS offers to further simplify workflows, it'd be a great thing to add. I'm sure there are a lot of users who are always well above the shipping volume where Smart pickup is even relevant but for the smaller customers, this would be helpful. I'm sure you could run the data on how many of your users have a shipping volume in the range where it could help. Perhaps it's just not that many in the end??

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