Automate EORI Numbers
It is a legal requirement that EORI numbers are used on shipping goods from the UK to EU and Rest of the World. This field has been implemented granted, but still requires manual intervention to apply the EORI to each order, not an easy task when shipping 1000's of parcels a week off shore. Can this not be automated by rule, that when shipping to EU, the EU EORI number is selected, and when shipping outside of the EU (Rest of World) the UK EORI is used?
I expect this may get removed...we moved to Linnworks as they had a huge range of shipping integrations. are more UK focused and are a better central processing hub for inventory and warehousing. It's not prefect but we're shipping a lot quicker and more accurately than SS. No more missed customs details and duplicating of inventory data across systems. Much more expensive but saves us a person in admin I reckon.
Steven G Taylor THONK LTD commented
What did you move to Peter Cooke?
Buzz Patar Dragy Motorsports commented
What has everyone moved to?
Too little too late for us. We've already moved to another platform. This was embarrassingly slow.
It looks like this has been been implemented this morning.
You can find the automation in Settings > Automation Rules > Create Rule > Set Tax Indentifiers
HAHA so they have done a 'cosmetic design' update to the way EORI numbers are added to orders BUT not actually thought to spend some time on functionality that we all need!
Mr Jones Design Limited Mr Jones Watches commented
With the new rules for brexit we have added our EORI number to our account to add to our shipments going within the EU, however it seems we need to select to add this individually to each shipment in the customs declaration section. It would be much more efficient to have a rule created which would mean we can automatically apply our EORI number on certain shipments. Having to edit each customs declaration to include this is a very long and tedious process
Steve, i think you will be waiting for long long time...
I am giving up on Shipstation and moving to UK based company: despatchcloud.co.uk
They gave me trial access to the system and to me - it is just as good as shipstation but no problems with it.
We use a self inking stamp with Eori and NI Eori so we can keep scanning without having to go to orders screen to select the tax identifier!
We could really do with this too. When we scan an order and the label prints we end up having to void the label, go back to the order screen, add the tax identifier and then print again. We have a tax identifier for Northern Ireland and one for the rest of the world. We bought a self inking stamp as a quick work round while we wait for this to be implemented!
Its time to quit Shipstation. These are my alternatives:
This is deal-breaker for us and also many others. The fact that support is apparently tagging this with lower priority is just not acceptable and as a result, we're also looking to move platforms ASAP as some of these glaring issues just don't seem to get addressed. All my niggles I have with Shipstation have been documented for many years and whilst support always respond with "it's on our roadmap" etc, they never get resolved. Sometimes they just mark a ticket as resolved without explanation and then the ticket receives no updates for many years - it would be a great system with these automation issues resolved... but alas, they ruin it by leaving considerable gaps in the requirements that could easily be resolved with a more advanced automation system.
Yes a worrying point you make @Pete Cooke. What a shame.
I also write this comment whilst the ability to print labels is completely down. Hmmmmmmm....
Would be good for you to give an update on this for peace of mind of current users, just an acknowledge would be good?
With only 33 votes, I'm a little confused how other UK shippers manage this. Are we in such a minority or is the inefficiently and error rate just accepted widely?
From speaking to support it seems this won't be a priority for long time so I think if anyone is shipping internationally from the UK in a post-Brexit world, Shipstation is probably not really the app to use for labels. At least not until they've road mapped this. We'll be moving platforms later this year.
Interesting they have time to remove comments, but don't seem to have the time to respond to a 5 week old feedback request.
Shipstation is deleting my comments - why? is the truth about you - shipstation - to painful to handle ?
Do the job properly!
To all from UK - i have a grat alternative: despatchcloud - they have fully functional service! Give it a go !
We should be able to set defaults for Tax Identifiers for all international orders.
It's outrageous only having this possible on a per order basis. It's far too easy for users to miss.
The problem is that Shipstation managers don't think!
This should be implemented at least 4 years ago, but they focused on some super-duper features nobody really needs them. All we need is the correct functionality.
Shipstation would be a great system if they focus on BASIC functionality to be mastered!
But they don't understand that I do not need a new layout, I need to be able to finish my task!
Fortunately, there is a competition on the market - am already testing several of them and will be happy to say goodbye to Shipstation.
Please, we need this to be automated. Having to manually select the EORI number for every international shipment is a huge chore and it becoming a big issue for us.