Quickbooks online integration discount support
When an order in Shipstation has a discount applied to the total, it should use the QBO "Discount" field on the invoice for the discount amount. Right now the behavior is completely inconsistent - for some selling channels, Shipstation creates a new product/service for the discount, and for some other selling channels, it just ignores the discount entirely (which means I have to go edit each imported invoice manually, a gigantic waste of time for something that should have been automatic). There's a "Discount" field on the invoice for a reason, use it.
Pascal Anctil Euromoto commented
Having the same problem here:
We are connected from Channel Advisor and even if we all have the informations in Channel Advisor concerning the promo code and rebate use on our Shopify website, once in ShipStation, the line total if still full price, the total amount paid is the right one (discounted price + shipping + taxes) but when you export the line (Other Action / Export Order Line Item / ShipStation QBO Export), the only things that is exported is the full price item(s): no rebate line on no discounted price on the line item.
That way, as Alexandra Ferguson, we have to go check/modify/correct the information in our accounting system EACH time we received a Shopify order, which may cause errors since it's not always the same employees that are working with ShipStation
Attachment files :
1340-1 : Shipstation's order informations
1340-2 : Channel advisor's order informations
1340-3 : Exported line from Shipstation (Other Action / Export Order Line Item / ShipStation QBO Export)
1340-4 : Once sent to our accounting software (before correctly the informations)