Analytic report on repeat customers
Who are my repeat customers. What is the percentage of my repeat sales to my total sales. some times we recognize a name or address (Bright red house next to park) but if you are processing a lot of orders for that day, you just do not pay attention because there is no time.
This would help gauge what products customers like/dislike. If we launch a new product, are people buying or not liking the product, if no repeat sales.
Sharon Taylor Chocolette Distribution, LLC
shared this idea
Thank you for your feedback! We are currently considering ideas for making it easier to access data about your repeat customers.
We’d like more details from our users about how they would like to see this implemented. We’ve had feedback about it within the reporting features, displaying in the orders grid, and using the data for automation triggers. We encourage everyone to continue to vote and comment on this idea with more details about what they’d like to see.
5 comments
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OP user 2 olive + piper
commented
To add to this, we want to identify the 'New Customers' and add filters/rules to identify the customer type on orders as well.
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ken mcfarlane Creative Packaging Group
commented
I would love to see a place where pertinent info could be added to specific orders of repeat customers. Sothat was each time another order was placed you could view your notes, ie. specific personal shipping instructions for that 1 customer (for example "Don't include "XYZ" for that customer" because XYZ are included in all other orders.
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KAY
commented
Ok so you guys SHOW "Returning Customers" in the Insights UI but there is NO WAY to actually identify / see who the returning customers are.
It would help to obviously be able to SEE your returning customers to re-market to them. Obvious stuff here.
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currently there is no report showing who is a repeat customer and who just ordered once. It makes it challenging to send out thank you notes or give special perks to those who deserve to be recognized and rewarded.
Thank you for considering adding this feature soon. -
Serg
commented
Ability to generate a report, based on set timeframes (1 month, 1 year), that displays a chart of new and recurring customers.
