3 reasons why a plan between 50 and 500 makes sense
- The jump from 50 to 500 is literally a 10x jump. A seller who is teetering on 50 will need 250 at most for the next level. Charge $15 for 250 and then $30 for 500. It shows that your goal is to facilitate success with your customers and not "lock'em in" because they finally had some success.
$9 to $29 is a 3X jump. It might seem trivial to add $20 to the monthly fees, but every dollar counts for a company trying to stay afloat right now. I know that you have a prorated fee in place, but the admin around that just seems like upscale engineering.
Most importantly, sellers need a partner who has their back. Make a plan that works for them in that middle ground and I'm almost certain you'd be investing in a long-term customer. I love Shipstation, and I say this because I want this product to be that great.
I would like to see another option for those of us that ship more than 50 packages a month, but quite a bit less than 500. I'd gladly pay $15/month or so for a membership in-between "starter" and "bronze" that would include around 150-200 shipments! Currently, we're still using Amazon to ship around 50% of our shipments because we reach our 50 package limit every month with the starter plan. I will occasionally upgrade to the bronze plan for a month during peak seasons, but I always downgrade the following month since we don't need to ship up to 500 packages.
Kristen Chambers commented
It would be nice to have another option in between these two plans for small businesses. Thanks!