Revert tracking link back to USPS tracking, NOT Stamps.com
No idea why Shipstation thought that changing our tracking links from a direct link to USPS tracking to a third party (Stamps.com) tracking link was an "upgrade". It's a downgrade, and now a separate step to copy the tracking number and open a new window for USPS tracking in order to see more complete information. The Stamps.com tracking is not useful. We should have either USPS tracking or the option to toggle between either.
Thank you all for your feedback and all of your votes. We have taken note of your feedback and we have reverted this change. We now have gone back to using USPS tracking pages.
10 commentsComments are closed
Curt Van Inwegen Life Elements commented
Please revert back to USPS tracking. This new (unannounced!) step adds more work to our shipping and customer service team. the STAMPS.com site provides incomplete information and so we and our customers have to take yet another step to get complete information. It is a HORRIBLE mistake. Please change it back.
Peter White Abstract Ocean commented
Agreed. It's a good thing we didn't already have an overflowing inbox asking about shipping. Oh, wait...
I agree as well!
Change this back immediately! Stamps.com tracking is horrible. Agree with this post. You are causing more work for us instead making our life easier.
Hannah Graham Marsupial Gear commented
I agree. Please revert back to USPS website instead of stamps.com. Or at least give us an option in the settings. Stamps.com does not provide as much information and you have to manually search the tracking info to go to USPS website. Stamps.com tracking provides a worse experience for the customer, and myself as a business when I have to inquire on a package.
Melissa Meleen Atu House commented
Also agree; this adds an unnecessary step for me as well.
Also, I would not want customers to use/see the Stamps.com tracking instead of the real USPS tracking and I don't want to see it either.
As only one example of the uselessness of Stamps.com tracking trying to parse USPS actual tracking, when the label is created, USPS tracking says something like "label created but not scanned yet" while Stamps.com says something to the effect of "this number does not exist please contact USPS"
So far I experience zero value from this switch and some detriment. If there is a value, have a toggle so we could do either/or. If not, go back to the way it was with a direct link to USPS.
I agree with the comments here about creating an option for Stamps, USPS, and I see some people are interested in a branded tracking page but regardless, options are better. For our work flow design, this creates an extra step to connect to the USPS tracking and 100+ searches a day adds up in valuable time
Elle Hamama commented
Please revert back or give us the option to use USPS tracking. Stamps.com has proven to be inaccurate in several cases we have pulled up in the past 24 hours and is creating a larger workflow for us to track shipments. This is truly a downgrade, not an upgrade as Bryan stated. We are not using GAP and should not be forced into using an inefficient system. Please change this back immediately!
Josh Todd mudscpr commented
I agree with Bryan, This option for me is not an upgrade. And would mess with my work flow as I am not going to take advantage of the global program provided by stamps.com. My suggestion would be a option to set a default. If the user prefers to use USPS over Stamps, let them choose what works best for them. Currently I have an addition unneeded step. This may not seem like much, but when you are dealing with 100+ orders a day this step becomes time consuming.
Bryan Kort Color Blaze commented
As of today when you click on a USPS tracking number in Shipments, the link takes you to a stamps.com tracking page instead of the USPS.com page that it used to link to. The stamps.com page does not provide the detail needed, specifically the expected delivery date and time that the USPS.com page provides. This is a downgrade not an upgrade, please change this back.