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Add Picked Up, Hand Delivered as Mark as Shipped carrier options

When I hand deliver or the customer picks up and I manually mark it as shipped, it requires me to select a carrier, so can you make a carrier in the drop-down that is "picked up" and does not request a tracking number to be put in and maybe make another carrier that is "hand-delivered" or "self-delivered" and also does not require a tracking number?

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Hannah Waldman Pic N Tell shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • JASON Pro Audio LA commented  ·   ·  Flag as inappropriate

    Thanks for engaging, but respectfully, this does not address the real issue. It's quite easy to type in ISPU or PICKUP and choose "Other" as the shipping service when marking an order as shipped. The actual problem is a staff member pulling up an order to fulfill it, and not having a clear indication ANYWHERE in ShipStation or on an invoice or packing slip that prints from ShipStation that says it's an In-Store Pickup. Probably a dozen times a staff member has shipped an order that's an In-Store Pickup because there's no indication anywhere that something is an In-Store Pickup. Using tags as a workaround is not good because then employees have to manually remember to check tags every time they ship an order? That's not going to work. We need a specific mapping that correlates to an "In-Store Pickup" in the ship method. This will prevent an order accidentally getting shipped which is what's important here.

    Thanks,
    Jason

  • Lindsay Penner Eight Ounce Coffee Ltd commented  ·   ·  Flag as inappropriate

    It would be great if there was a feature that allowed us to select orders, and send an email to everyone based off a template. I set up a template for pick up orders, but there isn't a way to send it manually via shipstation (only if I "ship" an order). I know that SS was not created for pickup orders, but with the changes resulting from the pandemic, it is a "delivery method" that is selected more and more, and would be a highly appreciated feature add.

    I can't believe that a pick-up feature was requested in 2017 and still hasn't been implemented! This is a huge miss on SS part.

  • Meg Dobberteen Doorstep Meals commented  ·   ·  Flag as inappropriate

    I would like to mark as delivered for shipments I know that were delivered. Having orders showing as "shipped" when they are delivered would really improve our workflow.

  • Courtney Williams Green Paw Essentials, LLC commented  ·   ·  Flag as inappropriate

    I recommend adding the option to mark an order as delivered. Recently, I added a local delivery option on my website for customers. I appreciate the ability to mark those orders as shipped! To keep my records up to date, I would love to have the option of marking those orders as delivered once I have delivered them! Without this option, orders stay under the "Shipments" tab, which does not keep my records accurate. I enjoy using ShipStation because I can keep track of my inventory, orders, shipments, and deliveries! I love that everything is in one place. By having this option as my business grows, I can ensure efficiency and accuracy in my records.

  • kevin.alexander commented  ·   ·  Flag as inappropriate

    Problem: GSO is not an available carrier for Mark as Shipped

    User Goal: Add GSO as a carrier for Mark as Shipped, and specify 'https://www.gso.com/Trackshipment?TrackingNumbers={trackingnumber}'; as the tracking link, so that when we notify Shopify of the shipment, they will correctly map the tracking number to the carrier.

    How often does the user encounter this?:
    When Mike marks most of his Shopify orders as Shipped, he selects "other" as a carrier, because GSO is not one of the available options. When we notify Shopify, they try to match up the tracking number, and default to USPS. His customers get an shipping email from Shopify, with an invalid tracking number for USPS. Teamed up with ShipStation, Mike reaches out to Shopify to troubleshoot the issue but Shopify refuses to help, directing Mike to find the solution through ShipStation.

    ZD Link: https://shipstation.zendesk.com/agent/tickets/1372259

    MGMT Link: https://mgmt.shipstation.com/#/admin/dashboard/309881

  • Thomas Murray MurLarkey commented  ·   ·  Flag as inappropriate

    I agree with the sentiments of all - Customer pickup or Local pickup is a MUST. Workarounds cost time and money. Please add Customer Pickup to the carrier options. That way all orders where customers choose local pickup can be set to default to Customer pickup ("Carrier") when imported and easily progressed to shipped in batches when picked up.

  • Dan Brazelton Improper Goods, LLC commented  ·   ·  Flag as inappropriate

    Still not available and no response since 2017....

    We not only would like Will Call and Delivery - we also want local courier services that are not in your list. A custom service would be very helpful.

    We want to be able to have the packing slip and a label printed in the same workflow as with UPS and USPS.

  • fog acc vanguard models commented  ·   ·  Flag as inappropriate

    I just find this impossible to believe.
    A very high proportion of businesses will have customers who pickup from the shipping point.
    Single local customers - or large customers who use their own transport for example.

    Its so simple add a standard Zero cost Carrier - with a moderately configurable label.
    Whats the problem ?

  • Michael Killoren iDryNeedle commented  ·   ·  Flag as inappropriate

    I would be nice to add a 'shipping option' that was not directly connected to a carrier. The use case is an order for local delivery or customer pickup. This option would allow us to print a label for the packing and send a shipping confirmation emails, minus the shipment tracking.

  • Steven Johnson Green Fresh Florals + Plants commented  ·   ·  Flag as inappropriate

    It doesn't make any sense that Shipstation would not work with customers to address local delivery and in-store pickup. Having to tag and do workarounds defeats the purpose of integrations and also costs money. I have signed up for a new account under the expectation that Shipstation staff will help me resolve this issue so I don't have to create workarounds for local delivery options and in-store pickups.

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