Option to add or remove items in orders other than manual orders
Currently there is only the option to add/edit individual items within a shipstation order if it is a manual order. This option should be extended to all orders, for example orders imported from a marketplace like shopify.
Thank you for your feedback.
The reason you cannot edit the items in an order that imported from a store is because ShipStation is intended to reflect what is in your store. We recommend making all changes in your selling channel and then refreshing the store in ShipStation to pull in those changes. That way your store and the order in ShipStation remain in sync.
We are keeping this post in Under Review for now so we can hear more feedback on this need, as we are aware there are some use cases where the above recommendation may not work due to limitations with the store integration.
PLEASE ADD ORDER EDITING!
It's frustrating when a customer decides to switch color or size and we can't print ticket with correct color/size.
Would like the ability to edit order details in all stores not just manual stores. If a customer calls to alter their order we have to cancel original order and create a new order.