Thank you for your feedback!
Discounts have been a tricky thing to manage, but we do understand the importance of importing discounts into ShipStation.
Currently, there is an option for Shopify stores to import a discount code into the ShipStation “Internal Notes” field. If you’d like to have this option enabled on your Shopify store for ShipStation, please contact our support team and ask them to enable the store setting “Shopify Discount Codes In Notes” on your connected Shopify store.
All this does is send the discount code into your internal notes, but this can be useful so when you see that the total paid is less than the Total field in your order summary, you’ll have the discount code to reference directly in the order.
You can also use the internal notes field as a criteria in an automation rule to perform an action on the order when it imports – for example, apply a tag to the order that indicates a discount code was applied.
We are exploring other ways of importing discount codes from selling channels into ShipStation as we plan our product roadmap in 2021, so we are keeping this post in the Under Review status, and may merge it with other posts the express the same idea.
This needs to be bumped a little higher for me. My store regularly run automatic discounts (buy x, get y at 10% off; buy one get one, etc.) And while the issue is not critical for US shipments, it is absolutely crucial for international orders. If the orders are imported to ShipStation with the original valuations, then international customers are charged VAT/Duties based on the original value instead of the discounted value. And considering some of the very low de minimus values, $20 or less, a valuation change of a dollar or more can be huge.
Alexandra Golden Paper Cape commented
Yes please! This has become a huge work driver for my business because customers see the automatic discount at checkout and then don't see it reflected on their Ship Station delivery slip and think that they were overcharged. It's basically a flaw in the API mapping and can't be that hard to fix? Thx!