Late or on-time delivery status notices to shipper -
It begs to reason that we can set an internal notice where by a package that is shipped by a particular method should be auto-tracked and the status be updated in the shipments section. This way if a package is a day or 2 late, we can click on "track" and get updates. Or set an email message notification that says "this package is late " . This way we can sort it out before the customer expecting the package has to contact us to tell us the status. Not knowing the status of packages after they are shipped or never being told that the "delivered " status has not been reached within the given time-frame seems a missed opportunity for enhanced customer service. Shipstation already have all the notices it needs to do this. Just need to set a date of shipment, set a window of time that the "delivered status" should show up and if it passes this time frame, we are either emailed or a red flag comes up "LATE PACKAGE" .
Shark OFF Shark OFF LLC commented
Yes, please, on all these things. This should be standard so we can provide basic customer service.
In addition, I'd like to see "automatic dispute submission" on all packages delivered after the guaranteed time. The icing on top would be a section within the SS dashboard for "dispute management" so you could see where each carrier was as far as responding to/crediting your account.