Royal Mail Reference number for untracked services ported to tracking information
We would like to be able to include the Royal Mail Reference number for untracked services (CRL) within ShipStation so that we can provide these numbers to our customers for partial tracking. It is far too time and labour intensive for the number of orders we process to manually mark orders as shipped and include that information in the tracking field there.
I have been waiting for this feature for over a year, I am glad that this is planned but can we get an update on timeframe? eBay is enforcing this as proof of postage, it also helps with buyer complaints, etc.
Every time I try to explain to SS that the 'Carrier Transaction ID#' is the 1D/2D barcode number I get the response that it is not and the 1D/2D barcode is not sent to SS. Please do some research into this as all your support staff seem to think this is wrong and completely reject this which is very annoying. How is it printed on the shipping label and can be downloaded from Shipments - exported line items? It is a simple case of mapping this ID to the tracking field for those services from RM.
It is not a Royal Mail limitation but a Shipstation one as all other software I have used has this feature. Shipstation is by far the best software I have used however a simple feature that is affecting a lot of Shipstations UK customers isn't a priority.
Renaldo Bothma botthms limited commented
Agree. Veeqo, mintsoft all of them have this available.
R Morgado Super Heroes Warehouse commented
How is it possible that self proclamed number 1 shipping software (ShipStation) doesn't do this?
Extremely disapointing, so many others already doing it for over a year....
Ashley Bennett Eden of London Ltd commented
We need this now please!