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Automatically retry failed market place updates

sometimes, marketplace notifications (and subsequent tracking emails to customers) fail (red cart icon) due to server unavailability for whatever reason.

Can we get an option to try those every few hours for a set number of days like every 4 or 6 hours for 2 days?

Our marketplace gets out of whack when there is a temporary glitch on a day we are shipping and we don't notice until several days after the customer received the package and the only way to update the marketplace is to retry the failed steps which then gives a shipping email long after the fact.

Or, just an option to only update the marketplace and skip customer notification in the 'retry failed steps" section.

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  • Bfishman commented  · 

    Seems this should be a standard setting. It silly for Shipstation to expect all Marketplaces to have 100% up-time. I don't understand why the current setup only tries once and then stops trying. With no alerts or reports to notify us of failures it is a very manual/tedious process.

  • Judd commented  · 

    Yes! Earlier this week I had to resend 600 orders that failed, one by one! You can mass resend the email, so why not have the same option for notifying marketplace?

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