Send NEW Tracking Info After a VOID'd Shipment.
I wish there was a feature where customers would get a notification with an updated tracking label.
I've had to VOID shipments and my customer gets a notification that her order was cancelled but when I use her same order to make a new label, she doesn't get a notification that her order was re-shipped.
I hope you choose to change this in the future, I know many people would appreciate it.
Hi, thanks for bringing this up! When you create any labels (the first label you make or any additional ones after), as long as your shipment notification email is set your customer should be receiving an email.
Here’s where you can check if all of your orders for a store is sending shipment notifications: https://help.shipstation.com/hc/en-us/articles/205901608
Let us know here in the product feedback forum if this helps!