I need a way to disable 'barcode' numbers been sent as Tracking Numbers when using services that provide no tracking
Shipstation is sending untrackable barcode numbers as tracking numbers to the Woo Commerce tracking plugin even when using un-tracked services. This creates tracking links that result in error messages when the links are followed. This is confusing for the customer and causes extra support work for us.
After discussing this at length with the Shipstation support team, I have been told that the only way disable tracking information being sent for services that do not offer tracking, is to disable tracking information being sent globally for all orders. This does not work for us, as we use a mix of tracked and untracked services.
The options given to me were to continue to send the untrackable barcode as the tracking number, or an option to send a randomly generated 'untrackable tracking number' which does not work and continues to send the barcode number.
This is pretty unacceptable. The minimum I would expect from a shipping platform is to be able to use untracked services without sending my customers confusing broken tracking links.