Setting rules for customer-initiated returns
Hi - love the idea of the returns portal, but can it also include a rule-set to say which reasons are eligible for free returns, and which ones will charged to the customer (deducted from the refund)? i.e. if they've just changed their mind, then the customer pays, but if it's defective, then it's free.
I know this will get some abuse (as it does on Amazon), but I hope that overall there's a net benefit to the seller, assuming free returns is the default.