First, I would be appreicated your service!I've been downloading "Order-Dara Export" from the order.But I also would be nice if I can see "Currency" there.When I get GBP 54.66 order, I was able to see as USD 54.66.Hope to be added Currency tab for international orders and stores.Thanks.
For international marketplaces (Amazon.ca, Amazon.co.uk. Amazon.jp, ect) where transactions occur in foreign currencies, ShipStation imports the transaction and treats all currencies as US dollars. For example, an item that sells for 20.00 Canadian dollars on Amazon.ca, is imported into ShipStation as a 20.00 US dollar transaction. However in reality, the sale was for about 15.45 US dollars.
This creates several issues:
1) Reporting under the ShipStation Insights tab is not accurate.
2) Customs declaration forms are generated with incorrect values and are not compliant with federal/international regulations.
3) Recipients of these orders are charged excessive customs and duties fees.
Tracey Hicks all things real estate commented
Definitely need this! We get many orders from Canada and have had customers ask us for their total in Canadian currency.
Adrian Briggs Enth Degree commented
This is incredibly backwards. ShipStation imports orders from GLOBAL marketplaces yet where is the support for this currency? The info. is listed in respective Amazon API but where is the currency of the order in SS?
Is this the most ridiculous thing ever? If a customer paid EUR for an item, why does SS show this as USD?
This bug was first posted 2.5 years ago and has been under review for nine months. There really isn't that much to research so you've obviously put this on the backburner and haven't lifted a finger towards consideration or implementation. It's beyond me how you can be so cavalier with such a serious bug. You thanked us for our patience, but no one is being patient, we just have no choice. We're just seething with frustration.
Hey everyone, we'll continue researching the best ways that currency conversion could be handled. Lots of good information from you guys on this. Keep on voting and adding your personal insight as to why this feature would be a great addition to our interface. Every bit helps, and we thank you for your patience!
Bulo Shoes Bulo LLC commented
Please add world currencies! We sell on Amazon.CA but all our CAD orders are showing up like they were in USD- totally WRONG!! Please fix this bug ASAP. It's very bad to give wrong information to Customs.
We opened up Sales Channels to AMZ-UK, CA and MX in 2015. This lack of functionality with not even a realistic/effective work around is extremely frustrating. I would agree with other users that this is NOT a feature enhancement, rather a bug that needs to be addressed immediately, even offer up some type of workaround until you get the time to address properly. As it stands now, I have to look for an alternative shipping source to handle these sales channels. Please give this the attention and priority that it deserves.
I'm glad to see this idea has been presented. We are having a serious issue with being unable to designate value in currencies other than US dollars. We currently sell in marketplaces that allow customers to purchase products in their own currency (Canada and Australia, for example) but those shipments are submitted to an exchange rate at customs anyway. I look forward to a solution from the awesome minds at Shipstation!
Thank you for the added info and continued patience! At this time we don't have an update here as this idea touches many areas in ShipStation, we want to make sure we build a solid solution that will provide value to all users.
any updates here??
as this is definitely needed!
Marc Lewis Anonabox LLC commented
Automatic currency conversion is definitely needed in ShipStation. We recently setup Amazon Japan with our account and had a 14,000 JPY (Yen) order which is showing up as $14,000.00 USD instead. This is a major issue for reporting and means we have to update each order manually before sending out for customs info and reporting.
Candice Mathes CUL Distributors commented
I recommend maybe including this in your Automation Rules (if order comes from X-Store, convert all totals to USD). I am definately looking forward to these conversions
@everyone - Thanks for the updates! We'll continue to research better handling of international currencies.
Derrick Pack PackKing commented
We definitely need a solution on this. All our international orders are pulling in at USD values. This SKU's our numbers in ShipStation a bit, making the insights less useful (you can imagine what a sale from Mexico in peso's would do when those are read as dollars; we had a cell-phone case register as selling for around $400 and now it's a "best seller" in ShipStation.)
Packing slips should be able to display a currency symbol other than the dollar sign. International marketplaces sell in their local currency and the packing slip for an order on such marketplace should display that currency's symbol. Currently, the numeric price in the local currency is shown correctly, but the currency symbol is always a dollar sign, which is awkward. Suggested symbols are the Pound and the Euro.
I do not see how a little anecdotal info on frequency could possibly effect "an informed decision on possible changes".The few who have participated in this discussion represent the tip of the iceberg, as it does for any issue on this site. It is most likely that one piece of anecdotal evidence is not representative of the frequency of shipments getting held up for all users. It's kind of obvious that correlates to frequency of exports, average order size (the more expensive, the more likely a delay) and which countries are the destination since they all operate differently.
More importantly, it is just one of several negative impacts, each of which are sufficient to make a decision. Either you fix the bug or you don't. It is clear that this bug is much more important than many that you have fixed since this was first presented. This bug impacts all international shippers that sell in foreign currencies. That's a huge portion of your customers.
Please take us out of our misery and prioritize fixing this issue.
Thanks for the update, your specific examples are very helpful starting points. I'd like to fully understand the business challenges you're running into so the product team can make an informed decision on possible changes, so my apologies for being unclear before. Can you tell us how many times you've noticed your shipments are getting held up?
And it affects insurance, a 40$ USD order is around $1,000 MEXICAN Dollars from Amazon Mexico. So if you let automated insurance happen you've been paying 20+$ for insurance instead of 1$, causing you to lose money on the order....But I was told by support it was my problem and to remove automated insurance buying...lol right.
Kris Wilk commented
Seriously, you need clarification of the problem?? Have you READ the posts in this thread?
I posted about this on Oct 24, 2014. To reiterate: my company is in Canada but conducts ALL business in USD. My SS account is forced to CAD and as a result all the values that should be in USD are presented on customs forms as CAD. This is a huge mess whenever customs inspects the shipping documents and our invoices.
Some sort of control over the active currency needs to be provided to address this situation, among others!