First, I would be appreicated your service!I've been downloading "Order-Dara Export" from the order.But I also would be nice if I can see "Currency" there.When I get GBP 54.66 order, I was able to see as USD 54.66.Hope to be added Currency tab for international orders and stores.Thanks.
You guys really need to fix this. I'm not sure what else you need to hear from your users before coming up with something. This is crazy!
P Mulhern - CGS commented
ShipStation really needs to PRIORITIZE having a multi-currency function. The best way to address this in a single ShipStation account would be to define a currency for each Sales Channel, then convert that value into the native account currency. This would solve all the customs problems.
Maaike McClelland Queen of Cases commented
This has been dragging on for years now. Any update, SS?
It shouldn't be that hard to let us pick 1 main currency for our SS account, which will be the currency we see all reports in, and then set a different currency for each shop.
Or better yet, automatically assign the right currency to each order that comes, as that info is included in pretty much all orders you get from all market places. Pretty please?!
Tim Mac Winepegsstore commented
Maybe try this:
If you are a bronze or silver subscriber you can create a manual store and import orders from a CSV file, Shipstation also integrates with Zapier.
What you can do is setup Zapier to connect with Shopify and automate exporting orders to google spreadsheet, convert the order currency to USD, then have Zapier automatically create orders in Shipstation from google sheets.
This is almost a deal-breaker for us as our warehouse is operated independently and we are unable to go through and change each order before shipping. We have a store in USD and the order information has the currency yet it shows for customs as GBP because the Shipstation account is in the UK. If we are unable to specify a currency for each store then Shipstation should at least convert the amount correctly. Waiting for a solution.
Admin Dreamway Trading commented
This is an issue for us as well. Mexico is the worst. If we forget to manually change the customs value. we are claiming the items is thousands of US dollars.
I am also experiencing customer issues resulting from the lack of currency support. Please add currency support for the commercial invoices.
Kari Svarc Naked & Famous Denim commented
I would really like it if I could choose a default currency that matches that of the store (not necessarily where the business is located.)
We are a business based in Canada, but our online store is operating in USD entirely.
I recently found out that the customs information generated by ShipStation is in CAD, while the original orders that are imported from Shopify is in USD.
So if we sell something at $100USD, we are shipping the products with customs declaration for $100CAD while the transaction value in CAD would be about $130 in reality. We actually got in trouble for that.
There seems to be no way around it other than switching my entire store to CAD or manually changing the customs value for every single item to that of the current conversion. Both ideas are unrealistic.
We ship to several countries in some volume. When the item is sold, it is sold in that countries' currency. Then, when we ship it, the declared value is also in that countries' currency, but shown in USD. This costs us many dollars of unnecessary duties and taxes upon import into that country. We'd like to be able to set a modifier.
Example: On Amazon.ca, set item price x .65 for the USD customs value.
Currency should be shown, our company does not need currency conversion we just would like to see the currency shown and applied to commercial invoices.
Jeff - Monster Bolts commented
One more post wildly in favor for a basic foreign currency to USD conversion option.
It would be nice to have currency conversion as an option especially with Amazon Mexico and Amazon Canada. When orders are imported in from these 2 marketplaces maybe shipstation can do an automatic currency conversion. In the marketplace settings for those channels it would be awesome if there was a checkbox for this. I'm assuming it would use the time the order was placed and the value to determine the right value after conversion, because the value of the different currencies fluctuates quite frequently. I'm not an expert but it would be nice to have the option because I have to convert the value of the order then update the customs value when shipping internationally. It also helps with accounting and having a general overview of what our sales look like. <3 to whoever reads this <3
It would be great if we can change the currency of Amazon Mexico orders that get imported into shipstation. Right now we get orders in dollars and it would be good if we received them in the actual currency (Mexican Pesos)
We just got burnt on this shipping to Mexico via UPS. How can you not understand the problem Even just allowing tagged orders to adjust the cost/shipping changes by a predefined factor i.e. the exchange rate, e.g. MEX$900 would be adjusted to 900*0.053 = USD$47.70 on the paperwork.
Thanks for checking in on this one. We are still interested in this idea - at this time we do not have a timeline to provide and it currently is not on our immediate roadmap. However, we’d like to keep this post open to get additional feedback.
So, when we will get this update? it is an issue
Matthew Kennedy commented
This is not a feature request, its a serious issue with the platform.
I have been using ShipStation less than 2 weeks, I'm still in the trial period and I already have customers wanting me to refund the difference in import tax and duty because of overpriced commercial invoices created in Ship Station through lack of currency support.
By its very nature creating accurate commercial invoices should be a given, how can you create such amazing software on so many levels and then overlook something so simple and crucial.
Matthew Kennedy commented
I am a trial user and will most likely become a paying user, the only thing that has me Googling "ShipStation alternatives" is the lack of multiple currency support.
My use case scenario: I sell via several Shopify stores in the following currencies: USD, AUD and EUR but my commercial invoices are all being created in GBP.
It won't be long before international customers begin complaining about the import tax being more than it should be because the commercial invoice values are incorrect $400 AUD is substantially less than £400 GBP when you're paying import tax on the sale.
In my humble opinion this should be a priority issue to fix, especially as it is easy enough to pull store currency details from the Shopify API.
Paul Humler Intercom Associates, LLC commented
Wow...this has been in the works for several years? Not exactly a very progressive approach. How does this lack of global support go on for so long in this day of international business.
Curtis Hall Black Gold Auto Parts commented
My dhl.ca has a simple drop down for currency, anyone who has used it will know. Adding such a drop down to the top center of the customs declaration form that relates to the declared currency on the invoice would be an easy fix, even easier would be to have a box that change be changed right there with our account default being the default; with a default setting in display settings.