First, I would be appreicated your service!
I've been downloading "Order-Dara Export" from the order.
But I also would be nice if I can see "Currency" there.
When I get GBP 54.66 order, I was able to see as USD 54.66.
Hope to be added Currency tab for international orders and stores.
Getting messed up reporting due to this issue. Would love to just disable a store to even be in the insights/reporting to avoid this issue. 8,000 MX is 450 USD. This makes our insights unusable.
This is one of the reasons we are leaving Shipstation. They take forever to add any functionality. The fact that they don't know ecommerce is global today means they are 10 years behind.
Glen McMahon ReproGraphX commented
I understand there are many variables and situations to consider but no progress or beta for 5 + years?
All users should be leaving comments to get Multiple Customs Currencies implemented.
Would this work
All marketplaces should be specifying the currency that was paid.
Use this to set the currency "indicator" on only the customs declaration which should be an easy to implement solution.
The currency passed to the Customs form would be in the currency the buyer paid.
Would this not cover having several marketplaces that perhaps report each in different currencies as well as a Marketplace the reports in more than 1 currency
The quoted rates returned by the carriers with in the ShipStation label remain in the currency that the user is billed in
Hope to see progress soon
Suggestion for ShipStation: The currency needs to be defined by Store.
The internet is a global marketplace, with most sellers selling in multiple currencies (which is usually defined by the store / marketplace), so to ensure that ShipStation is using correct values for Customs and reporting, we (a significant proportion of your customers) URGENTLY need the currency to be defined by store and the value converted into the merchants local currency.
I can't believe this still has not been fixed. This is a bug and it's costing us hundreds of dollars a month plus furious customers who get fronted with customs bills because your declarations are inaccurate.
Support really needs to move on with this, surely it's not that hard to understand!
Hi, this is a feature that our company desperately needs. We are eager for Shipstation to implement this. This is costing us money (issue with customs at the amounts are incorrect due to the incorrect currency)
William Sexton 2020 Armor commented
How has this not been fixed yet?!?! Your international orders are broken because your commercial invoices don't pull the currency from the store. A simple drop down menu that fixes the units manually would be fine as an interim until it is fully automated. Seriously this thread is years old. Do something!
Yes,I agree. Many smaller sellers that expand their business to international websites (ebay.uk, etc) are having this issue. causing alot of headaches for customs, as well as reporting conflicts for amount received vs amount spent on shipping. Its impossible to tell that you were paid in GBP on paypal, yet on Shipstation, its shows you were paid in USD. Ouch! Huge patch needs to fix this ASAP
M Gorelik O.W.N. commented
SS...after reading through this thread of responses i get the feeling that SS simply doesn't care or doesn't understand the impact of such a huge oversight. You can't offer cross border solutions to non-US shippers without currency options for commercial invoices. PLEASE RESPOND AND GET TO WORK!
M Gorelik O.W.N. commented
When it comes to commerical invoices ShipStation should really step up to the plate here. From reading everything below i see that i am not alone when i say SS is forcing an inaccurate customs declaration. We should be able to default the currency on our account and per store. We should also be able to change the currency on each shipment. I am only referring to the creation of commercial invoices and not further integration options like accounting or ERPs. Commercial invoices are a crucial part of daily shipping and i think this issue is overlooked as many US sellers may not suffer the same or nearly as often an issue as International account holders who export from their country.
It is much more common for a US seller to export in their native currency than a Canadian, Mexican or other region seller especially when exporting to other countries (primarily but not limited to the US). The oversight seems almost selfish in my opinion and the work for SS to do should be simply (relatively speaking for such a vast web program).
ShipStation is STILL trying to understand the best way to address multiple currencies! This makes them look Mickey Mouse and needs sorting ASAP.
This should be ShipStation's TOP priority...
Looks like this came up in 2013, and you were still "in the process of understanding" it in 2017. Still nothing?? Come on guys, just put a dropdown or make the currency field editable. It's a weekend project at most.
You guys really need to fix this. I'm not sure what else you need to hear from your users before coming up with something. This is crazy!
ShipStation really needs to PRIORITIZE having a multi-currency function. The best way to address this in a single ShipStation account would be to define a currency for each Sales Channel, then convert that value into the native account currency. This would solve all the customs problems.
Maaike McClelland Queen of Cases commented
This has been dragging on for years now. Any update, SS?
It shouldn't be that hard to let us pick 1 main currency for our SS account, which will be the currency we see all reports in, and then set a different currency for each shop.
Or better yet, automatically assign the right currency to each order that comes, as that info is included in pretty much all orders you get from all market places. Pretty please?!
Tim Mac Winepegsstore commented
Maybe try this:
If you are a bronze or silver subscriber you can create a manual store and import orders from a CSV file, Shipstation also integrates with Zapier.
What you can do is setup Zapier to connect with Shopify and automate exporting orders to google spreadsheet, convert the order currency to USD, then have Zapier automatically create orders in Shipstation from google sheets.
This is almost a deal-breaker for us as our warehouse is operated independently and we are unable to go through and change each order before shipping. We have a store in USD and the order information has the currency yet it shows for customs as GBP because the Shipstation account is in the UK. If we are unable to specify a currency for each store then Shipstation should at least convert the amount correctly. Waiting for a solution.
Admin Dreamway Trading commented
This is an issue for us as well. Mexico is the worst. If we forget to manually change the customs value. we are claiming the items is thousands of US dollars.
I am also experiencing customer issues resulting from the lack of currency support. Please add currency support for the commercial invoices.