First, I would be appreicated your service!
I've been downloading "Order-Dara Export" from the order.
But I also would be nice if I can see "Currency" there.
When I get GBP 54.66 order, I was able to see as USD 54.66.
Hope to be added Currency tab for international orders and stores.
M Gorelik O.W.N. commented
SS your fix is useless! Clearly everyone in this thread is already aware that the wrong currency is being used on the docs.
If you were a real solution you would provide a field or allow for some sort of rule so that the shipper can control the currency.
Funny story...a SS supervisor once tried to tell they would not do this because it would cause a problem with marketplaces like amazon. Newsflash, that is exactly what not addressing the issue is doing. I'm so unimpressed by SS (not the only problem and everything seems to fall on deaf ears).
Ben Bow commented
Yes please! I have customers I ship for with stores in USD as well as GBP. I need the right figures from the sales to be transferred to the customs declarations. Crazy its not happening. I see GBP here, $ there.
The fact that ShipStation does not support any currencies beyond your "default" for the account is insane.
We are shipping to Canada from the US. All orders are paid in CAD, all taxes are in CAD. Yet for some unknown reason ShipStation converts to USD for customs, making the customs forms not match the tax collected.
This basically makes the international use of ShipStation useless and is a huge compliance issue for my company. If not addressed, we may have to switch shipping apps.
Rick Wallace i3DGear commented
Need the ability to set a default Customs Currency and to be able to override that in the customs declaration entry form. Many Canadian company's price all their products in USD as that is the internationally recognized currency.
Would be nice to be able to set the default Customs Currency by Store as well - eBay or Amazon products may be priced differently than a users own company website products.
Shippo allows this, although it is probably the ONLY thing that Shippo has that's better than ShipStation!
We really must have the ability to define the currency by store so that the dollar values from the store are labeled with the correct currency designator in all locations in the admin and all of the shipping and customs documentation.
This is not a "nice to have" function. It is essential for international shippers such as ourselves.
Is this is still in the process 7 years later lol?
Andrew Newby Steampunk Junkies commented
This is crazy! I need to be able to pass along the currency amount via the API, otherwise on the digital customs forms our customers are being sent the WRONG amount! For example, they paid $50 for an item on our site (which has multi currency options), yet the customs form is coming through as GBP! So £50GBP ($60-$70~).
Why on earth can't you just offer the option to pass the currency code along via the API? Its like 5 minutes work! And if its not passed along, just do what you are already doing.
This is why I like small businesses who are responsive to what people request. I've been asking for this for 2 years, and still nothing. On the verge of leaving and finding a new solution, which would be a shame as the other features I love on here - but this is a deal-breaker
P Mulhern - CGS commented
WE REALLY NEED TO SEE SOME MOVEMENT ON THIS.
The simplest solution would be for a currency to be allocated against each marketplace (including Custom Stores) and would assist the vast majority of users that experience this problem.
Mark B has made some good suggestions.
Sam Culshaw Urban Delux Ltd commented
This seems like a ridiculous thing to even be discussed, the fact that there is no resolution since 2017 or something is simply mind-boggling! Who nowadays who only sells to one currency market?! This should be considered fundamental functionality for a shipping platform.
My suggestion to resolve this for the Woocommerce integration is simply to use the currency code field that is available on Woocommerce order/product data when importing the order. This is how other systems do it.
Or if you cannot pull that data, maybe in your automation section, you can simply set a rule to set the currency based on the ship-to country? So "if country = US" Action: "set currency = USD". That way would also allow complete flexibility.
I see you have a workaround where you can use product defaults to import SKU data and corresponding pricing data that can be used to override the price data on a product import, but this is less than ideal as, in our case, we have a large catalogue where the prices can change daily. Doing manual imports is therefore not viable. Maybe you could offer the option to pull a supplemental product feed for this purpose so it can be scheduled to run once a day or whatever is required?
ShipStation is a great platform but I don't see it remaining the market leader for long if it cannot handle currency correctly...
Mark B. commented
I understand there is no field in ShipStation API (nor in ShipStation) to represent currency, and gauging from the votes and comments, clearly this is a long-standing complaint.
But this causes some problems when dealing with international marketplaces e.g. amazon.ca, amazon.com.mx etc, which is becoming more and more commonplace for eCommerce sellers, especially with covid.
For example, take a recent order from amazon.com.mx. The order is in Mexican Pesos (MXN), but since currency isn’t factored in, when calculating shipping it’s viewed as over $400, and as a result isn’t eligible for ePacket … so instead of cheap shipping to Mexico, shipping is over 2x more expensive.
What would have been helpful in this situation is:
1. Surfacing a default currency setting under the store configuration e.g. MXN
2. Converting the currency to USD using the order date – as most carriers require the export information to be in USD. Easy and cheap to do via many online services e.g. https://fixer.io/. Would be helpful to preserve the original currency and amount in the order.
2.1. A bonus would be being able to set the default currency for the Shipping Provider e.g. USPS = USD etc.
3. Reporting in one consistent default currency – currently our Insights page is showing our amazon.com.mx store generated $875, but this is misleading since it’s actually around $40 USD which is $875 MXN
Giovanni Gallo commented
How is this still not fixed yet? I am in the middle of setting shipstation up right now and i have come across this issue. We are in Canada and shipping to the US with our US website. How has it been 7 years since this was brought up and still not fixed yet? Is this the kind of software that I am getting myself into where they can't even fix a simple issue like this? Very worrisome.
Total paid Prices for purchases imported should also include the currency. Why allow commercial invoices to be created with the wrong currency? Would make life easier
UNIMATIC watches Since ltd commented
Guys seriously, i can't believe this is not been implemented in 6 years.
Elliot Mason Mason & Sons commented
Wow! Still no movement on this.
M Gorelik O.W.N. commented
Crazy! It's almost 2020 and SS still can't get it together when it comes to customs forms and currency. All I need is for there to be an option to mark/change the currency on the customs form so that the information provided is accurate. I've been using a different software for all formal entry shipments because of this. SS might be big and require QA for updates but this issue could easily be resolved at least for commercial invoice purposes.
Been waiting too long for this, hoping SS will add this feature soon or another platform will match SS ease of use and offer it.
Les Entreprises MAG Les Entreprises MAG commented
You guys really need to add this.
For my tax it's really hard to know the exact currency and i'm wasting time etc..
I'm selling in CAD and USD.
Hope this will be added soon because i'm really thinking about moving to an other software..
Canada BSCI inc. commented
I can't believe this still has not been fixed.
Elizabeth My Scratch Offs commented
Yes, please. USD conversion = bueno. If you can figure out USPS, you can figure this out too, ShipStation! I gots faith!
ShipStation, due to the lack of solution for multiple currencies I am cancelling my SS subscription... well done!
Please add automation rules to enable users to specify the currency by store so that the correct currency code is displayed on the commercial invoice.