First, I would be appreicated your service!I've been downloading "Order-Dara Export" from the order.But I also would be nice if I can see "Currency" there.When I get GBP 54.66 order, I was able to see as USD 54.66.Hope to be added Currency tab for international orders and stores.Thanks.
Kris Wilk commented
Seriously, you need clarification of the problem?? Have you READ the posts in this thread?
I posted about this on Oct 24, 2014. To reiterate: my company is in Canada but conducts ALL business in USD. My SS account is forced to CAD and as a result all the values that should be in USD are presented on customs forms as CAD. This is a huge mess whenever customs inspects the shipping documents and our invoices.
Some sort of control over the active currency needs to be provided to address this situation, among others!
@admin I'm surprised to hear the question. I only use USPS, but from the other comments in this thread, I suspect that the problem exists for all carriers.
So let's take a step back and describe the issue using my experience on Amazon Great Britain as an example. However, the same issue exists for all foreign marketplaces and web sites that sell in currencies other than USD.
Today's exchange rate is 1 USD = .67 GBP. I have a product that sells for 26.99 GBP, which today is worth 40.34 USD.
Shipstation picks up the 26.99 from the marketplace, but instead of calling it GBP, Shipstation calls it USD. That creates two issues.
1. The invoice on the shipping label values the product at $26.99, or 33% less than actual value. For my low price products, it's not as a big deal as bigger ticket items. The customs declaration is materially inaccurate, which could lead to legal issues and delays.
2. The reports are also inaccurate. All reports also treat the GBP as USD, so in the above example the report shows $26.99. That destroys any chance to use Shipstation's numbers for analysis or accounting.
My suggestion is that you add three fields to all currency fields, for a total of four fields as follows:
1. Home currency (USD in above example)
2. Amount in home currency (40.34)
3. Selling currency (GBP)
4. Selling amount (26.99)
There are several APIs available to obtain real time conversion data.
I'm not familiar with customs best practice, but it seems that it would make most sense to use the USD value in the customs declaration.
All reports should be able to print all four fields, with the option to remove the foreign currency fields for companies that do not need it.
@Vishal & @pricedright - Thanks for the updates! Can you give us some more information on what you mean? Which carrier is this causing issues for?
I think of this a a bug, not a feature request. ShipStation is playing in an international arena and supports international marketplaces which inherently implies handling currency exchange issues. However, the support is compromised by the lack of basic currency features. Not only does it make every customs declaration inaccurate unless tediously altered before label printing, for some of us it screws up the accounting.
Since it is a bug, please give this issue the priority it deserves.
We are in 5 marketplaces with currencies USD, MXN, CAD, Euro and GBP. They all show as USD.. Even in Customs!!! That is wrong... This is a necessity not a special feature... Impliment right away!!!!
Very very urgent... We are having messed up customs
Chris Springledge Entertainment Inc commented
This is needed badly
When importing from Amazon Canada or Europe the currency is brought in as USD when it is not. Why not convert it at the days rate so I can see what items are actually selling for and shipping actually was paid.
Please add world currencies for international orders. It would be great to have different currencies populated in the customs declaration automatically.
Jonathan Ahrens Jay's Outdoor Supply commented
AGREED! My site is localized to display various currencies, but everything in ShipStation defaults to $USD. This causes a lot of headaches and makes reporting make more complex than it should be. The item and order totals in ShipStation should reflect the currency of the original order on my website. I just need to see the correct currency symbol in SS.
Kris Wilk commented
I just realized that all my sales, which are specified in USD, are being reported on carrier customs documents as CAD. This is a total nightmare for customs clearance, when agents compare our invoices (USD) to the shipping documents (CAD).
We MUST have the option to specify what currency we're doing business in. Yes, we're a Canadian company, but all of our sales are conducted in USD. Many (most?) Canadian companies doing business worldwide are the same.
I am running into the same currency issue as the customs declaration forms only reflect USD and not the local currency on my website, which in my case causes a higher VAT due to the FX rate. It would be incredibly timesaving, not to mention more accurate, if I didn't have to manually convert to USD and input all orders myself. I hope you're able to either add a currency conversion function or automatically import the local currency used. Thank you.
YES! This is something I am about to ask for - UK format dates! All ShipStation reports are skewed with not having several currencies included - GBP is a MUST if the reports are to make any sense and records useful.
I love ShipStation but feel like it is still testing the water if you aren't US based.
(Ameet I am adding a feature request for UK date formatting you might like to vote on :) )
Vivadream Cosmetics Vivadream commented
Hello, I'm very satisfied with the services, but I'm having the same issues, with converting currency. Order was in (BRL), and its showing the same amount in (USD). Adding this feature would help a lot! Thank you!
I would agree....however, it would be great if this could be taken one step further: a link to a leading FX site (eg. Oanda) which would automatically convert item prices and totals to USD, at the spot rate the moment the order comes in. This would help ENORMOUSLY when we complete the Customs Declaration.
Ameet M commented
Please support UK formatting (addresses, currencies, etc). We use Shipstation for integration with Amazon UK FBA and this would be helpful. Thank you.