First, I would be appreicated your service!I've been downloading "Order-Dara Export" from the order.But I also would be nice if I can see "Currency" there.When I get GBP 54.66 order, I was able to see as USD 54.66.Hope to be added Currency tab for international orders and stores.Thanks.
We are upgrading our store to a new e-commerce platform. Part of that upgrade was our intent to allow customers to pay in their local currency. Something now supported by all major e-commerce hosting platforms and payment gateways.
However, while testing this function, I discovered that because ShipStation does not correctly support multiple currencies at the order level and does not provide the correct currency designator on shipping/customs documentation, we will not be able to offer this option to our customers.
This is 2020, not 2005. Full support for multiple currencies at the order level is a must in today's World. If I could use all of my votes, I would apply them to this one requirement to get it escalated to the top of the development queue.
OP user 2 olive + piper commented
Our currency is showing as USD value but listed on customs declaration & packing list it says CAD as the currency.
This is inaccurate for customs purposes.
We want to be able to switch it to USD or CAD (or any other currency) or at least be able to set it one time to USD instead of default to CAD. We need to keep this Canadian Shipstation account to access Canadian couriers but just want to switch our currency in SS to USD.
Kris Wilk commented
I posted in this very thread in 2014 and again in 2015 urging ShipStation to correct its lack of control over the currency listed on shipping/customs documents. Look here:
Well, here we are 5+ YEARS later (7 since the thread was created!) and I'd argue that ShipStation has made the situation WORSE, not better.
Now some store integrations pass the correct currency for the order list view, etc. BUT shipping documents are STILL listed in the default account currency. So now new users who THINK they have all the correct values may not realize that their shipping docs are completely wrong.
And for users like me who enter most shipments manually, nothing has changed whatsoever.
As I just mentioned in another post, my company is actively seeking alternatives to ShipStation because of this. Even ones with fewer features and conveniences may win simply because they can present the currency of a purchase correctly throughout the shipping process.
Delta Molding commented
This is a HUGE problem for us. Shipstation is showing $5,700 in revenue today, but it might be 5,700 pesos, Euros, Canadian Dollars, or some kind of mix. Shipstation sales reports are entirely useless, and Shipstation lacks the ability to generate complete customs forms. Shipstation really ought to stop advertising many of their features until they can actually work with more than one currency. Please fix this!
Kevin Leboeuf Educated Beards commented
This has been an ongoing issue since 2013..... I guess you don't value customer feedback and especially when we are talking about the legality of exporting products properly across borders. THIS NEEDS TO BE ADDRESSED AS A TOP ISSUE IN YOUR COMPANY.
WE ALL REQUIRE THIS FIXED(Edited by admin)
Giovanni Gallo commented
It's abosolutely ridiculous that you cannot change the currency. We're talking about legal issues here when items cross the border. Shipstation, you need to fix this asap.
M Gorelik O.W.N. commented
SS your fix is useless! Clearly everyone in this thread is already aware that the wrong currency is being used on the docs.
If you were a real solution you would provide a field or allow for some sort of rule so that the shipper can control the currency.
Funny story...a SS supervisor once tried to tell they would not do this because it would cause a problem with marketplaces like amazon. Newsflash, that is exactly what not addressing the issue is doing. I'm so unimpressed by SS (not the only problem and everything seems to fall on deaf ears).
Ben Bow commented
Yes please! I have customers I ship for with stores in USD as well as GBP. I need the right figures from the sales to be transferred to the customs declarations. Crazy its not happening. I see GBP here, $ there.
The fact that ShipStation does not support any currencies beyond your "default" for the account is insane.
We are shipping to Canada from the US. All orders are paid in CAD, all taxes are in CAD. Yet for some unknown reason ShipStation converts to USD for customs, making the customs forms not match the tax collected.
This basically makes the international use of ShipStation useless and is a huge compliance issue for my company. If not addressed, we may have to switch shipping apps.
Rick Wallace i3DGear commented
Need the ability to set a default Customs Currency and to be able to override that in the customs declaration entry form. Many Canadian company's price all their products in USD as that is the internationally recognized currency.
Would be nice to be able to set the default Customs Currency by Store as well - eBay or Amazon products may be priced differently than a users own company website products.
Shippo allows this, although it is probably the ONLY thing that Shippo has that's better than ShipStation!
We really must have the ability to define the currency by store so that the dollar values from the store are labeled with the correct currency designator in all locations in the admin and all of the shipping and customs documentation.
This is not a "nice to have" function. It is essential for international shippers such as ourselves.
Is this is still in the process 7 years later lol?
Andrew Newby Steampunk Junkies commented
This is crazy! I need to be able to pass along the currency amount via the API, otherwise on the digital customs forms our customers are being sent the WRONG amount! For example, they paid $50 for an item on our site (which has multi currency options), yet the customs form is coming through as GBP! So £50GBP ($60-$70~).
Why on earth can't you just offer the option to pass the currency code along via the API? Its like 5 minutes work! And if its not passed along, just do what you are already doing.
This is why I like small businesses who are responsive to what people request. I've been asking for this for 2 years, and still nothing. On the verge of leaving and finding a new solution, which would be a shame as the other features I love on here - but this is a deal-breaker
P Mulhern - CGS commented
WE REALLY NEED TO SEE SOME MOVEMENT ON THIS.
The simplest solution would be for a currency to be allocated against each marketplace (including Custom Stores) and would assist the vast majority of users that experience this problem.
Mark B has made some good suggestions.
Sam Culshaw Urban Delux Ltd commented
This seems like a ridiculous thing to even be discussed, the fact that there is no resolution since 2017 or something is simply mind-boggling! Who nowadays who only sells to one currency market?! This should be considered fundamental functionality for a shipping platform.
My suggestion to resolve this for the Woocommerce integration is simply to use the currency code field that is available on Woocommerce order/product data when importing the order. This is how other systems do it.
Or if you cannot pull that data, maybe in your automation section, you can simply set a rule to set the currency based on the ship-to country? So "if country = US" Action: "set currency = USD". That way would also allow complete flexibility.
I see you have a workaround where you can use product defaults to import SKU data and corresponding pricing data that can be used to override the price data on a product import, but this is less than ideal as, in our case, we have a large catalogue where the prices can change daily. Doing manual imports is therefore not viable. Maybe you could offer the option to pull a supplemental product feed for this purpose so it can be scheduled to run once a day or whatever is required?
ShipStation is a great platform but I don't see it remaining the market leader for long if it cannot handle currency correctly...
Mark B. commented
I understand there is no field in ShipStation API (nor in ShipStation) to represent currency, and gauging from the votes and comments, clearly this is a long-standing complaint.
But this causes some problems when dealing with international marketplaces e.g. amazon.ca, amazon.com.mx etc, which is becoming more and more commonplace for eCommerce sellers, especially with covid.
For example, take a recent order from amazon.com.mx. The order is in Mexican Pesos (MXN), but since currency isn’t factored in, when calculating shipping it’s viewed as over $400, and as a result isn’t eligible for ePacket … so instead of cheap shipping to Mexico, shipping is over 2x more expensive.
What would have been helpful in this situation is:
1. Surfacing a default currency setting under the store configuration e.g. MXN
2. Converting the currency to USD using the order date – as most carriers require the export information to be in USD. Easy and cheap to do via many online services e.g. https://fixer.io/. Would be helpful to preserve the original currency and amount in the order.
2.1. A bonus would be being able to set the default currency for the Shipping Provider e.g. USPS = USD etc.
3. Reporting in one consistent default currency – currently our Insights page is showing our amazon.com.mx store generated $875, but this is misleading since it’s actually around $40 USD which is $875 MXN
Giovanni Gallo commented
How is this still not fixed yet? I am in the middle of setting shipstation up right now and i have come across this issue. We are in Canada and shipping to the US with our US website. How has it been 7 years since this was brought up and still not fixed yet? Is this the kind of software that I am getting myself into where they can't even fix a simple issue like this? Very worrisome.
Total paid Prices for purchases imported should also include the currency. Why allow commercial invoices to be created with the wrong currency? Would make life easier
UNIMATIC watches Since ltd commented
Guys seriously, i can't believe this is not been implemented in 6 years.
Elliot Mason Mason & Sons commented
Wow! Still no movement on this.