First, I would be appreicated your service!I've been downloading "Order-Dara Export" from the order.But I also would be nice if I can see "Currency" there.When I get GBP 54.66 order, I was able to see as USD 54.66.Hope to be added Currency tab for international orders and stores.Thanks.
Hi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.
Mark B. commented
I understand there is no field in ShipStation API (nor in ShipStation) to represent currency, and gauging from the votes and comments, clearly this is a long-standing complaint.
But this causes some problems when dealing with international marketplaces e.g. amazon.ca, amazon.com.mx etc, which is becoming more and more commonplace for eCommerce sellers, especially with covid.
For example, take a recent order from amazon.com.mx. The order is in Mexican Pesos (MXN), but since currency isn’t factored in, when calculating shipping it’s viewed as over $400, and as a result isn’t eligible for ePacket … so instead of cheap shipping to Mexico, shipping is over 2x more expensive.
What would have been helpful in this situation is:
1. Surfacing a default currency setting under the store configuration e.g. MXN
2. Converting the currency to USD using the order date – as most carriers require the export information to be in USD. Easy and cheap to do via many online services e.g. https://fixer.io/. Would be helpful to preserve the original currency and amount in the order.
2.1. A bonus would be being able to set the default currency for the Shipping Provider e.g. USPS = USD etc.
3. Reporting in one consistent default currency – currently our Insights page is showing our amazon.com.mx store generated $875, but this is misleading since it’s actually around $40 USD which is $875 MXN
Elliot Mason Mason & Sons commented
Wow! Still no movement on this.
Crazy! It's almost 2020 and SS still can't get it together when it comes to customs forms and currency. All I need is for there to be an option to mark/change the currency on the customs form so that the information provided is accurate. I've been using a different software for all formal entry shipments because of this. SS might be big and require QA for updates but this issue could easily be resolved at least for commercial invoice purposes.
Been waiting too long for this, hoping SS will add this feature soon or another platform will match SS ease of use and offer it.
Les Entreprises MAG Les Entreprises MAG commented
You guys really need to add this.
For my tax it's really hard to know the exact currency and i'm wasting time etc..
I'm selling in CAD and USD.
Hope this will be added soon because i'm really thinking about moving to an other software..
Glen McMahon ReproGraphX commented
I understand there are many variables and situations to consider but no progress or beta for 5 + years?
All users should be leaving comments to get Multiple Customs Currencies implemented.
Would this work
All marketplaces should be specifying the currency that was paid.
Use this to set the currency "indicator" on only the customs declaration which should be an easy to implement solution.
The currency passed to the Customs form would be in the currency the buyer paid.
Would this not cover having several marketplaces that perhaps report each in different currencies as well as a Marketplace the reports in more than 1 currency
The quoted rates returned by the carriers with in the ShipStation label remain in the currency that the user is billed in
Hope to see progress soon
Suggestion for ShipStation: The currency needs to be defined by Store.
The internet is a global marketplace, with most sellers selling in multiple currencies (which is usually defined by the store / marketplace), so to ensure that ShipStation is using correct values for Customs and reporting, we (a significant proportion of your customers) URGENTLY need the currency to be defined by store and the value converted into the merchants local currency.
I can't believe this still has not been fixed. This is a bug and it's costing us hundreds of dollars a month plus furious customers who get fronted with customs bills because your declarations are inaccurate.
Hi, this is a feature that our company desperately needs. We are eager for Shipstation to implement this. This is costing us money (issue with customs at the amounts are incorrect due to the incorrect currency)
Yes,I agree. Many smaller sellers that expand their business to international websites (ebay.uk, etc) are having this issue. causing alot of headaches for customs, as well as reporting conflicts for amount received vs amount spent on shipping. Its impossible to tell that you were paid in GBP on paypal, yet on Shipstation, its shows you were paid in USD. Ouch! Huge patch needs to fix this ASAP
SS...after reading through this thread of responses i get the feeling that SS simply doesn't care or doesn't understand the impact of such a huge oversight. You can't offer cross border solutions to non-US shippers without currency options for commercial invoices. PLEASE RESPOND AND GET TO WORK!
When it comes to commerical invoices ShipStation should really step up to the plate here. From reading everything below i see that i am not alone when i say SS is forcing an inaccurate customs declaration. We should be able to default the currency on our account and per store. We should also be able to change the currency on each shipment. I am only referring to the creation of commercial invoices and not further integration options like accounting or ERPs. Commercial invoices are a crucial part of daily shipping and i think this issue is overlooked as many US sellers may not suffer the same or nearly as often an issue as International account holders who export from their country.
It is much more common for a US seller to export in their native currency than a Canadian, Mexican or other region seller especially when exporting to other countries (primarily but not limited to the US). The oversight seems almost selfish in my opinion and the work for SS to do should be simply (relatively speaking for such a vast web program).
ShipStation is STILL trying to understand the best way to address multiple currencies! This makes them look Mickey Mouse and needs sorting ASAP.
This should be ShipStation's TOP priority...
Jeff Ritger Stateside Holdings LLC commented
Looks like this came up in 2013, and you were still "in the process of understanding" it in 2017. Still nothing?? Come on guys, just put a dropdown or make the currency field editable. It's a weekend project at most.
Jeff Ritger Stateside Holdings LLC commented
You guys really need to fix this. I'm not sure what else you need to hear from your users before coming up with something. This is crazy!
ShipStation really needs to PRIORITIZE having a multi-currency function. The best way to address this in a single ShipStation account would be to define a currency for each Sales Channel, then convert that value into the native account currency. This would solve all the customs problems.
Maaike McClelland Queen of Cases commented
This has been dragging on for years now. Any update, SS?
It shouldn't be that hard to let us pick 1 main currency for our SS account, which will be the currency we see all reports in, and then set a different currency for each shop.
Or better yet, automatically assign the right currency to each order that comes, as that info is included in pretty much all orders you get from all market places. Pretty please?!
Tim Mac Winepegsstore commented
Maybe try this:
If you are a bronze or silver subscriber you can create a manual store and import orders from a CSV file, Shipstation also integrates with Zapier.
What you can do is setup Zapier to connect with Shopify and automate exporting orders to google spreadsheet, convert the order currency to USD, then have Zapier automatically create orders in Shipstation from google sheets.
This is almost a deal-breaker for us as our warehouse is operated independently and we are unable to go through and change each order before shipping. We have a store in USD and the order information has the currency yet it shows for customs as GBP because the Shipstation account is in the UK. If we are unable to specify a currency for each store then Shipstation should at least convert the amount correctly. Waiting for a solution.
Admin Dreamway Trading commented
This is an issue for us as well. Mexico is the worst. If we forget to manually change the customs value. we are claiming the items is thousands of US dollars.
I am also experiencing customer issues resulting from the lack of currency support. Please add currency support for the commercial invoices.