First, I would be appreicated your service!
I've been downloading "Order-Dara Export" from the order.
But I also would be nice if I can see "Currency" there.
When I get GBP 54.66 order, I was able to see as USD 54.66.
Hope to be added Currency tab for international orders and stores.
I can't believe this still isn't sorted. Especially with the IOSS stuff for the EU now! I'm trying to send a parcel from the UK to Portugal. The tax has been taken by Etsy (as it should be), and we are trying to include ETSY's IOSS number. However, it
"You must share Etsy's IOSS number, IM3xxxx, with your courier for this order (use it only for this purpose). This helps ensure that your buyer won't be charged VAT twice. Make sure to write the value of this order in euros, €73.55, on your package, too."
But we can't do this, as its insisting we put GBP as the customs currency!!!! Absolute joke this hasn't been sorted. I'm going to scrap this **** and just go with Royal Mails own system, as most of our stuff goes via them anyway.
Elliot Mason Mason & Sons commented
I think they want us to have multiple ship station accounts, with different currency settings for each, which would require us to pay multiple subscription fees.
Has anyone got any suggestions for a better system? I'm fed up waiting for SS to fix this!
Andrew Ye commented
I scratch my head and could not find a reason why SS would not want to fix this. We have been trying to talk the SS Support agents to take our feedback seriously for more than a year. Now we are really thinking about going for an alternative shipping platform which have the correct currency code displayed on the Customs forms.
An order of Japanese Yen 5521 (=$50 USD) shows up on SS and its generated Customs form as $5521 USD. You know the implication of this wrong currency code: it means we or the customer will have to pay the customs tax based on the wrongly declared $5521 USD amount!
Does it make sense? Is that a viable way to conduct business?
ShipStation should fix this. It is not only illegal to allow the wrong currency code to be displayed, it turns out that it is incredibly easy to fix, only if some competent guy in SS is willing to spend a minute to listen and look into it. Amazon’s MWS API code provides the easy access to the currency code for any order that ShipStation pulls in. Take a look at the API spec from Amazon:
The CurrencyCode is sitting side by side with the Order Amount that ShipStation is reading and displaying. See the highlighted line in the attached.
While reading in the Order Amount from Amazon API, why not read in the CurrencyCode together?? Is it too hard??
I really can't reasonably understand what is preventing SS folks from doing the right thing by displaying the correct currency code. It is not even currency conversion, vendors just need to have the correct currency code pulled from the marketplaces and displayed.
After we have contacted the SS support many times, it's hopeless.
@Ben we signed up with assure.taxamo.com. You use their API to work out the VAT of your sale, and then they submit it on your behalf and just charge you the VAT + £2 admin fee. Much cheaper it seems than registered for IOSS in an EU country, and having to pay £2k a year for a "local rep" !
Ben Bow commented
Even worse. I currently haven't registered for the IOSS and am therefore expecting customers in the EU to receive VAT demands when their parcels go through customs in their country. Several of the sellers I ship for list prices in dollars as thats the most common currency for the art market we're in. The EU customers therefore end up paying more VAT than they should as ShipStation uses the same figure but puts GBP instead.
That or I have to go through every order and change the pricing to reflect the actual cost but which leaves the amount the customer paid and the customs declaration not matching.
I can't believe this still isn't sorted. With the IOSS stuff now in the EU, its even more important that the customs duties are shown int he correct currency - otherwise the EU will think we are fiddling the books on the amount of VAT to pay!
Sam Culshaw Urban Delux Ltd commented
We moved to use shiptheory.com they can handle currency and are always developing new features when requested by users.
They are UK-based but may help some users here.
Shipstation is part of USPS, who also control Stamps, Shipworks, etc. They don't have any interest in developing new features as they own the competition (Shipping Tools for small to medium companies). There is a huge market here. If each person in this thread was dedicating some resources to develop a competitor... we actually could
Kris Wilk commented
Ha, it's been 7+ years so far, so I wouldn't hold my breath for it to be fixed during your 30-day trial.
All I need is for my SS-generated paperwork to substitute "USD" where it says "CAD" currently. Literally 3 characters would make all the difference.
Frederic Aenq Printer Parts & Equipment commented
I am a new user of SS and still under 30-day free trial. The first day I used this system, I suddenly realized that the currency of all my past orders are in CAD, instead of USD (we are a US company). Maybe this is because of I incorrectly chose the region as Canada (?) when I signed up the account, but the currency cannot be switched on my end.
Nathan Hughes Restrap commented
Any news on this?
Has there been any progress at all with completing the implementation of full international currency support?
All we really need to change is the currency designator printed at the top right side of the commercial invoice so it is in our store currency. Just changing three characters on one document will solve many problems for us.
Maxence Gélinas-Guy Dyze Design commented
You really really need to implement this. I don't understand how this is not possible yet. We're talking displaying a currency on a document.
This is a real problem. Now some customers with payment terms don't want to pay their due bill because it's written CAD (we're Canadian based) instead of USD on the "commercial invoice" and waybill.
We are upgrading our store to a new e-commerce platform. Part of that upgrade was our intent to allow customers to pay in their local currency. Something now supported by all major e-commerce hosting platforms and payment gateways.
However, while testing this function, I discovered that because ShipStation does not correctly support multiple currencies at the order level and does not provide the correct currency designator on shipping/customs documentation, we will not be able to offer this option to our customers.
This is 2020, not 2005. Full support for multiple currencies at the order level is a must in today's World. If I could use all of my votes, I would apply them to this one requirement to get it escalated to the top of the development queue.
OP user 2 olive + piper commented
Our currency is showing as USD value but listed on customs declaration & packing list it says CAD as the currency.
This is inaccurate for customs purposes.
We want to be able to switch it to USD or CAD (or any other currency) or at least be able to set it one time to USD instead of default to CAD. We need to keep this Canadian Shipstation account to access Canadian couriers but just want to switch our currency in SS to USD.
Kris Wilk commented
I posted in this very thread in 2014 and again in 2015 urging ShipStation to correct its lack of control over the currency listed on shipping/customs documents. Look here:
Well, here we are 5+ YEARS later (7 since the thread was created!) and I'd argue that ShipStation has made the situation WORSE, not better.
Now some store integrations pass the correct currency for the order list view, etc. BUT shipping documents are STILL listed in the default account currency. So now new users who THINK they have all the correct values may not realize that their shipping docs are completely wrong.
And for users like me who enter most shipments manually, nothing has changed whatsoever.
As I just mentioned in another post, my company is actively seeking alternatives to ShipStation because of this. Even ones with fewer features and conveniences may win simply because they can present the currency of a purchase correctly throughout the shipping process.
Delta Molding commented
This is a HUGE problem for us. Shipstation is showing $5,700 in revenue today, but it might be 5,700 pesos, Euros, Canadian Dollars, or some kind of mix. Shipstation sales reports are entirely useless, and Shipstation lacks the ability to generate complete customs forms. Shipstation really ought to stop advertising many of their features until they can actually work with more than one currency. Please fix this!
Kevin Leboeuf Educated Beards commented
This has been an ongoing issue since 2013..... I guess you don't value customer feedback and especially when we are talking about the legality of exporting products properly across borders. THIS NEEDS TO BE ADDRESSED AS A TOP ISSUE IN YOUR COMPANY.
WE ALL REQUIRE THIS FIXED(Edited by admin)
Giovanni Gallo commented
It's abosolutely ridiculous that you cannot change the currency. We're talking about legal issues here when items cross the border. Shipstation, you need to fix this asap.