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Return email message more customizable

It would be of great interest for us to be able to “smartly” customize the content of our return email messages. It seems we can somewhat manage the message body in Settings-> Store Setup -> Returns. But then, that’s just an empty field. It would be nice to keep the number order just like what the automated email is generating, but then be able to customize the rest. We would definitely like to be able to change the subject (title) of the mail itself.
Most of our customers don’t speak English (well they probably understand it, but it’s not really the point) and we would like to be able to have a subject of email that is written in their own tongue, or maybe in several languages.
It has been mentioned in the comments for a different subject matter, but it would be quite nice to also change the email address of the sender from <tracking@shipstation.com> to the one from our store.
Our customers receive an English titled message from something that looks like a tracking machine, yet they ordered in a store that was not in English. It looks a bit suspicious or at least weird and we don’t want to offend our customers either. I'm sure it could very well be used for numerous other reasons as well.
Anyways, I hope that this is a feature that can be implemented in the future in a truly useful app for us. Keep up the good work!

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mam Schwiing shared this idea  ·   ·  Admin →

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