Partial Shipment Revision
There is a big issue with partial shipments when it comes to connecting to other marketplaces.
Currently, we use Farapp to connect Shipstation and Netsuite.
The split order functionality does not work as intended.
What happens is when you have backordered/partial orders, you can't adjust the quantity on Shipstation.
Yea, you can split the order, but the connector does not recognize the order once you split it.
Example 1: Lets say you have Order 123.
The order is split into 123 and 123-1.
Farapp does not recognize 123-1 so it cannot fulfill in Netsuite.
Example 2: Lets say you have Order 123.
The order is split into 123 and 123.
The problem is yes, Farapp recognizes both order#s, but it also fulfills BOTH at once, which defeats the purpose of the split.
The simple solution here is to allow us to change the quantity in Shipstation and keep the status on Awaiting Shipment to fulfill the rest of the quantity on a later date.
Please add this feature!!!
Shipping RR Racing, Inc. commented
Proper support for partial shipments is very important. there should be a way to identify which items were shipped and for ShipStation to identify that the order was shipped partially. Then the e-commerce/order system should be updated with proper "partial shipped" status.