When a shipment notification fails send an email to the seller
When the shipment notification fails on any of the four steps send an email to the seller to retry the failed steps, and also notify the seller of the cause of failure and possible ways to fix it
Lisa Greenwood XtremeHelmets.com commented
Very important to make sure we receive notification if a tracking # does not import to eBay or Amazon. If we receive defects for not adding those tracking #'s, then it counts against our account. We could easily lose 30-50% of our sales for an entire month or more.
Our company really loves ShipStation. However, we've been recently very let down. When ShipStation fails to notify Shopify that an order has shipped, it breaks our process, and worse it doesn't alert our customer that their order shipped. This has caused serious customer service complaints. It's imperative that ShipStation provide a push notification to our team when their integration fails, it's irresponsible that they do not.