Edit and Delete Customers
We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated.
I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an edit button, changing what needs changed, and hitting save.
I have two customers with the same name. Lets call them John Smith and Smith Electrical Corporation. I send a package to Smith Electrical about once a month. John Smith ordered once from our website over two years ago. Whenever I type "Smith" when making a new order, guess who comes up as the first result! There's no need for John to still be in the system, why can't I easily delete his record?
DOUG PECK PORT LINES HOBBY SUPPLY commented
I'm really tired of this negative situation, and SS seems to have no interest in changing it. I'm also REALLY annoyed that even after I consistently check "Keep Me Logged In", it logs me out after a few minutes. I use SS all day long, and have to repeatedly log back in again. Very frustrating.
I am now looking at alternatives to SS....there is at least one similar one out there which I've found.
Steven O. commented
Has anyone found a viable solution? I've just created a new ticket with Shipstation but I expect no resolution after finding this post.
It's 2021. We should be able to edit customer entries.
Chuck Rossen Star Photo Digital Arts commented
We have a customer who changed his email address. That's all we have to change. This should be a basic function.
Dave Thompson Ever Increasing Freedom commented
Hello all. Here's what I'm doing to work around. I've created a google form called "Shipstation Address Fix". The form requests all of the needed information: Name, email, address, order #, etc. Then, set up a Zap (zapier.com) that triggers an order whenever a google sheet is updated. When the form is filled out, a shipstation order is created with the new customer information. I can then combine customer records to update the customer. Until SS gets this figured out, this is better than the other option. If you need any help setting it up, lmk. firstname.lastname@example.org
Nicholas Roeder Eagle Drop commented
New user to ShipStation and this is not the first, second, or third time I've come across an issue then looked it up here in support to find it's been unresolved for years.
My issue (so far) is customers mistype their email address so they don't receive shipment notifications. I can't simply correct their email address and resend notification.
Obviously, I just remove "ST" from the Gmail address and change "@yahol.com" to "@yahoo.com."
Unfortunately, it's nowhere near that easy or even possible.
Do I really have to download example .CSV, manually re-input all customer info, correct the email address, import the .CSV and then combine customers?
the need to be able to change a single customer's address without having to use csv files, UPS and the the others carries can do it immediately this is a fundamental and basic operation, please fix this issue. we cannot keep in mind which customers moved and keep changing their address manually!
Go Fish Media | Shipping commented
★ ★ ★ HOW TO EDIT CUSTOMER DATA ★ ★ ★
I have noticed that this has been an issue for other ShipStation customers since at least 2016 and I also know that it is technically not a bug. But since the system replaced what I manually typed into ShipStation twice, as far as I am concerned, it is a "bug".
At the very least, this should be made absolutely clear at some point during the process, so we all could have avoided this issue in the first place.
I wasted a full day trying to resolve the issue on my end, so hopefully the following information will help someone out and save them some time.
What I have learned:
★ Export Raw Customer Data even though it may not contain all customers: bit.ly/3nzfp9K
★ Add customer records via CSV, using the email as the username: bit.ly/36TWtvQ
★ Combine customer records on the 'All Customers' page after updating customer records via CSV because import seems to work unreliably.
★ Verify shipping addresses more than once, even when you are in a hurry!
Jet Kauffman Coatwolf Industries commented
Upvoted and commented on this issue!!!
DOUG PECK PORT LINES HOBBY SUPPLY commented
<<<We have just found out about this "bug" after we shipped a large quantity of products to the wrong address. Even after we manually changed the address, it still replaced the address with one of a similar name. Unacceptable! Please fix this ASAP! >>>
I TOTALLY AGREE, BUT THIS IS NOT A "BUG". I HAVE COMPLAINED ABOUT THIS FOR YEARS, AND SS FAILS TO DO ANYTHING ABOUT IT.
Go Fish Media | Shipping commented
We have just found out about this "bug" after we shipped a large quantity of products to the wrong address. Even after we manually changed the address, it still replaced the address with one of a similar name. Unacceptable! Please fix this ASAP!
Becky Sherman inbru LLC commented
I am so frustrated. I need to be able to easily change an incorrect shipping address, or at least delete an old customer from the database. I am having trouble keeping up with address changes, and my customers are furious with me. Please help!
Sales NanoSurface Biomedical, Inc. commented
+1 request to this feature!! Quite frustrating we can't easily change or update customer information.
Gayle Warfield TealTeacup Shop commented
Please help @shipstation!
Cole Austin Heart of Dakota commented
Please add this feature! It is necessary for business owners and customer service reps to make changes to the customer list. Thank you!
Ed Wunder Resilient Systems commented
Agree - 100%. And, I have requested this in the past. Asking again! The ability to make changes only via delimited files is really ridiculous. A simple typo in a manually entered order costs quite a bit of time to correct, if you don't have a template file ready to go for the delimited requirement. I spent 30 years in software development and User feedback and UIX (User Interface Experience) is key to keeping customers happy and this change is extremely simple. SHIPSTATION: Put a happy face on us and make this change!
pencil joy Pencil Joy commented
I second this motion. Shipstation - Update your design so that your customers can edit customer information directly. This is a simple ask
Super Sign Mart commented
Please add the ability to edit customer information. This is very frustrating.
The inability to change a customer record easily (not with .csv file) has been the most frustrating aspect of ShipStation. I really thought this would have been implemented years ago, but we just keep waiting.
they're too busy redesigning the software to make it look "pretty" to deal with real issues like this
Not having this feature is now directly costing my company money due to mis-shipped packages. We use a 3rd party subscription service and rely on shipstation customer records to populate shipping fields, but without the ability to delete old customer files there's no way (other than digging through till we find the right one) to ensure it's going to the correct address. On top of that, if a customer wants to change their address there's no simple way to do it in the customer database, so a whole new customer file has to be created then we "hope" (or have to double, triple check) to make sure it's the right one?! Let's go! Simple change that should've been made years ago!