Notice of Order Change
It would be nice if modified orders were indicated with a red exclamation point (as pictured) or some other way to draw attention. We use BigCommerce and when an order is modified that change is sent to ShipStation. If the invoice has already been printed, however, the person fulfilling the order will likely not be aware of the change. Customer Service has to manually contact the warehouse to ensure that the change has been noted.
Nate McCurdy Notgrass Company
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1 comment
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YFinder
commented
YES! BC to SS works great. But Nate is right. You have to notify Pick/pack about the change. Someone says they'll do it but then maybe it gets done and the old packing slip is followed.
SHould be able to be done by comparing new timestamps i think. Ideally, setting so that the order can't ship unless the new packing slip is printed which would also remove the Red Exclamation. This way they are forced to at least re-print the packing slip and hopefully double check the order before shipping.