Print second page of packing slip when printing half shipping label, half packing slip
Greetings Ship Station Tech Team,
My name is Jeffrey Roberts and I am a developer for VMR Products, http://www.v2cigs.com
We are currently building out a new site using Magento, and we are going to be using Ship Station as our shipping solution. We have one hang up though. We currently ship over a thousand orders everyday, and sometimes as high as 4 thousand or more orders on sale days. Approximately 1% of our orders have a total line item count greater than 20, and our highest line item count to date is 93. Ideally, we would like to print the shipping label and the packing slip on a half label half detachable slip medium, however, this does not work for our 1% of orders containing line items greater than 10. To switch up our fulfillment process for 1% of our orders will be a logistics nightmare.
The solution I see that will solve this challenge is to add a checkbox to your packing slip design view that if checked, will allow two or more pages to be printed. As of now, the system only allows for a single page to be printed. By adding the ability to print 2 or more pages will prevent a shipping horror story from occurring.
This solution is vital to our fulfillment process.
Hi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?
For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.
We ship around 500 orders per day, and 1/4 of our orders need to print additional pages.
It's also very frustrating that the printing setup is for all users on the account. We would like to be able to use different printing settings for each user/printer.
I'd say 1 or 2 out of every 10 orders require a longer pack list. So printing the 2nd page of items would be very helpful. The issue now is that we fax the label to our warehouse and only some of the items show up under the label, so then they don't ship the entire order properly, so we have to print a full pack list later and fix that error. I believe the system should just know that say "10" line items fit on page 1, and if the orders require 11+ line items, then to include a pdf for page 2 inclusive of the extras so that orders ship in full, and not incomplete.
It's pretty rare but we were just hit by this problem twice in the last week. One order we caught but the other we didn't. Each order had 8 or more line items, so using the half sheet packing slip some items were cut off (with no way to know that they were).
We can't switch to a full sheet packing slip as this is only a problem on a few orders out of 20,000+ per year.
Marco Joca Gracie Barra Wear, inc commented
Now in 2017, I believe this is a still a very important setting to get implemented.
Our company has a majority of orders that are over 10 line items. It is extremely frustrating that when we create a label for this orders, the Packing Slip gets cut off, and does not print on a separate page. There should be an option to allow for the label and packing slip to print on SEPARATE pages. It creates an extra step for our Warehouse to have to print the Packing Slip AGAIN to get the full list.
In addition, I believe there should also be a way for the Pick List to be summarized by Order OR provide automation to allow for us to get the pick lists to print a mass number of selected Orders. Right now if you select multiple orders to print the Pick list, it combines all the products and means the warehouse guys have to do a double sort. NOT efficient.
I hope this insight helps and REALLY hope these changes get implemented.
@rxsmartgear Hello! What type of label printer are you using that has the ability to peel the backing when printed?
Christopher Newman Shawbury Vintners commented
rxsmartgear commented · September 11, 2015 20:09 · Flag as inappropriate
Allow the packing slip and Shipping label to print off at the same time on two different printers without having to hit print button twice.
This has been kicking around for a long time!!!
For us multi printer printing would be the best solution
'Create label' triggers a chain of printing on different printers
We are having the same problem as well. For our shipping process we need to include barcodes for each line item of our packing slips and our packing slips end up getting cut off after 4 line items if we use the label/ps option. This currently effects roughly 10% of our orders and printing out separate packing slips is currently very inefficient.
Jim Sliva D'Adamo Personalized Nutrition commented
This would be very helpful because we also like to fulfill using the label/packing slips option and are in the same situation where we can only print one page, making orders with over 18 lines items get cut off. It would make more sense to be able to have an option so that we can have 2 or more pages printed, so that the continuation of line items would be one the next page
shipping around 500 items per day and this is a rather annoying problem for us as well. Hoping for support soon.
Cara Recchiuti Confections commented
This is a problem we are also having. It's particularly a trouble during the holidays when customers are purchasing lots of items as gifts. We had no idea for a week that we were sending out orders missing product.
One solution may be changing the orientation of the packing slip portion from Horizontal to vertical?
So, this was requested 4 years ago and nothing has been done?
To be blunt, this is a huge impact for shippers who fulfill based on packing slips. If items are missing, you have upset customers, double shipping charges to send missing items, negative feedback, lowered seller metrics, etc etc.
Another shipping provider does this SEEMLESSLY without a problem. Their XML code just shrinks all the text and images sizes so even 10 items fit.
That's why I only use Shipstation for a few selling channels. No way I can trust my Amazon shipments with this type of issue.
Hrag Kalebjian Henry's House Of Coffee commented
This doesn't happen often to me. Maybe once every other month. If you would print on a second page, how would that work with an integrated packing slip (where the packing slip and shipping label are combined on one page). Could you just print the additional items on the second page, without a shipping label?
Andrew Johnson State Fair Mini Donuts commented
I would say more than 50% of our orders get cut off using the 1/2 label 1/2 packing slip feature. We fulfill from a screen so not a huge problem. But we include this packing list with the shipment so it would be nice for the customer to be able to see all the line items rather than getting cut off!
This is soooo annoying! I love shipstation but this is a HUGE hit to our efficiency and operations flow. It slows us down the most in shipping. This needs to be resolved ASAP.
Jon Smejkal Pier28, Inc. commented
WIth one click, we would like to send a 8.5x11 packing slip print job and a 4x6 label print job to two separate printers. Is there any technical reason why this can't be an option in the future? We really would like 1 - 4x6 label and 1 - 8.5x11 packing slip to pop out per shipment. As of today only the shipping labels print, and then we have to manually print out each packing slip 1 at a time and then match them up.
We can print both shipping label and packing slips with one click to the 4x6 printer if we choose that option but the packing slip is too small to read and there isn't enough room really. (full page packing slips are best)
Allow the packing slip and Shipping label to print off at the same time on two different printers without having to hit print button twice. We use a barcode (order number) which is scanned to print 4x6 shipping label & 4x6 packing slip, on label. Our label printers have the ability to peel the backing from the label when printed. I'd like to use two label printers(zebra) one for packing slip (not peeling backing from label) and the other for shipping label( backing being removed). This would shave 10 seconds off each packaged shipped as shipper would no longer have to tear off packing slip from shipping label and peel label from backing. Would save 1hr or more a day when shipping 500 packages. I posted this under this request as this would allow packing slips to be multiple pages long or different size paper/printer, yet still only print one shipping label.
To get around this we manually process larger orders separately, and print a packing slip to attach with the order. This ensures we see every item included in the order. The most frustrating part? Not sending items that were ordered and paid for, dealing with annoyed customers, and then paying at OUR COST to reship the missing items. Our employees know to watch out for this, but it's inefficient and not 100% reliable.
The Webmaster Weybridge 1761 commented
We do it the same way Ultradinc does it. However we are only passively selling right, once we launch I fear this method will be difficult due to volume. At our price point customers tend to buy more of individual products.
We have to print pack slips separately and have someone independently do that order. It's very time consuming and interrupts our operating procedures greatly.
The Webmaster Weybridge 1761 commented
Same issue here, kind of ridiculous this isn't standard.